DRÄGER SERVICES Rental Service / Product Service 02 | RENTAL SERVICE “Avoid the hassle of maintaining a large pool of equipment. Rent it from us instead.” TEBOGO MASWANGANYI ACCOUNT MANAGER, RENTAL & SAFETY SERVICES | 03 04 | RENTAL SERVICE Well-equipped and ready for every situation As much as necessary, as little as possible. This However, in practice unforeseen events can general truth helps to calculate what is needed quickly result in bottlenecks – for example, when when providing the necessary safety equipment. This is because overcapacities are costly and – s ending required equipment for maintenance, strain budgets, while undercapacities can threaten –n eeding additional equipment for temporary not only productivity, but also the health and assignments, safety of workers and the safety of the operation. – facing unexpected hazards in special Solid requirements planning reliably covers all operations. foreseeable events and ensures that sufficient equipment will be available for every situation. In theory, this makes sense. | 05 06 | RENTAL SERVICE An economic alternative Repairs, cleaning and maintenance tasks: In For this reason, Dräger Rental Service is a many companies there are jobs that don’t have cost-efficient alternative, particularly for sporadically to be performed very often, and only then by occurring activities that require safety equipment. taking special safety precautions. To be prepared You select the appropriate components of the for such special situations, a ‘hidden reserve’ is required equipment and we advise you on the often permanently set aside. However, this is not device configuration and assist you in assuring always a reasonable idea. In addition to the initial all safety rules are complied with – so that your investment costs for extra devices, there are business processes can continue to run without ongoing operating costs: Even – for example – interruption. a gas detector that is used only once or twice a year needs to be regularly maintained and calibrated. | 07 When demand peaks occur: why not rent instead of buy? A practical example can be as follows: For When you consider the total cost of ownership projects or everyday operations, 15 additional and compare: costs resulting from increasing the Dräger X-am® 5000 portable gas detectors are in-house inventory to 35 units versus the rental required several times a year (see figure 1). costs of Dräger Rental Basic Service (over a three year period), the rental solution is cheaper by almost half. Figure 1: Flexible, actual demand for Dräger X-am® 5000 over three years Unit 40 Dräger X-am® 5000 Ex, O 2 , CO/H 2 S, H 2 S Dräger X-am® 5000 Ex, O 2 , CO/H 2 S, H 2 S 30 20 10 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Figure 2: Savings through Rental Basic over increasing in-house pool of equipment 50% € 0 peak coverage through peak coverage through rental devices purchases incl. TCO Source: Dräger Rental Service Deutschland 08 | RENTAL SERVICE Safety from A to Y There are more than 65,000 rental items in our Whatever you order will arrive ready for immediate worldwide rental warehouses – from respiratory use. And we minimalise the cost of administration protection to gas detection technology, from and returns of rented devices. Select easily and barricade beacons to Y-distribution fittings. conveniently at www.draeger.com/rentalservice. We know: it is easier and more efficient for you to Dräger Rental Service is certified in accordance get everything from a single source. That is why, with DIN ISO 9001/DIN ISO 14001 and SCC/VCA in addition to our own solutions, we also rent out (Safety Certificate Contractors) products from high-quality vendors. Your Advantages: We supply you with the following equipment –H igh-quality safety equipment that meets and systems: international standards – Gas detection equipment –T ransparent and calculable costs – Personal protection technology –H igh flexibility due to a broad portfolio, – Fall prevention individual solutions, and fast delivery times – – Ventilation and exhaust systems worldwide – Fire protection – Communication/Lighting/Energy – Vehicles/Construction site facilities – Medicine/paramedic technology | 09 10 | RENTAL SERVICE Customised Rental No matter if it involves one unit, a thousand or Rental Basic: we supply ready-to-use equipment, more, rapid delivery on short notice, or long-term including insurance. collaboration: Dräger Rental Service will work with you to develop individual tailor-made solutions. Rental Advanced: we supply ready-to-use And the same applies for every package: you pay equipment and assume all maintenance, only for the time for which you actually need the calibration, and repair work at a Dräger workshop equipment. during the term of the contract. You can choose among three different contract Rental Professional: complete support and types, according to your desired scope of service: provision of ready-to-use equipment and performance of all maintenance, calibration, and repair work, at your job site. | 11 From basic to professional: our services at a glance RENTAL BASIC RENTAL ADVANCED RENTAL PROFESSIONAL Service 1 Rental equipment (ready-to-use) 2 Free delivery – 3 Pick-up service – 4 Maintenance – 5 Professional repairs 6 Repairs at Dräger Service – 7 Repairs at customer’s site – – 8 Reusable packaging – – 9 Equipment insurance 10 Repair after improper use* Service and costs included in package Service can be additionally selected – Service not required for package * Customer-specific cost calculation 12 | RENTAL SERVICE Our specialists for your safety Around the globe, there are more than At Dräger you will find competent contact 1,000 Dräger employees at customers’ job sites – personnel, who not only understand your daily every single day. Dräger Rental Service delivers challenges relating to the subject of safety, but from 16 centres worldwide. We have various also your processes and your industry-specific logistics alternatives with which we ensure that framework conditions. the equipment you need will be ready to use at your plant exactly when you need it. JOHANNESBURG VIENNA MILAN OSLO MELBOURNE KREFELD BEIJING MISSISSAUGA STRASBOURG DUBAI HOUSTON ZOETERMEER AUCKLAND MACAÉ ABERDEEN MADRID Rental Service Central Warehouses | 13 14 | RENTAL SERVICE Rent, buy or lease? When demand peaks occur or when you have On-site Safety Service supports you with material to gear up for special challenges, Rental Service and manpower directly on-site at your plant – during is a good solution. However, we still have more stoppages or during absolutely normal day-to-day smart ideas for your procurement management. operations. Learn more at www.draeger.com/rentalservice | 15 “Do you want to manage your investments efficiently? We have a few ideas that could help.” ECKARD GESELL HEAD OF GLOBAL SERVICES Dräger Services: We keep you up to speed Our comprehensive services in medical and safety We are always by your side with our experience, technology ensure maximum performance for flexibility and uncompromising quality standards your company. in pursuit of your success. To ensure that you achieve your objectives, That is our promise. we work closely together and support you with the service offering that fits best. DRÄGER SERVICES Product Service 18 | PRODUCT SERVICE “Quality products deserve quality service.” SIPHIWE NGUBENI SERVICE TEAM LEADER | 19 20 | PRODUCT SERVICE Full operational readiness You entrust our products with the safety of We not only know our products, we also know your employees and systems. That is why we how you use them at work. So we develop ensure that they are always working properly: individual service solutions which are tailored to with services which maintain the value of your meet your requirements. investment, minimise downtime and support the efficiency of your processes. We are here for you. Whenever you need us. Value-enhancing measures One has to be able to rely on safety technology – know-how. Finding a cost-effecive solution for the during the course of everyday operations as required investments is key – especially in light of well as in critical situations. Care, servicing and the rising cost pressure in many industries. maintenance are key factors in this regard – whether you are dealing with a gas measurement device, We take care of this work for you – to your exact a respirator or a complete gas warning system. specifications. Our Product Service department supports you with a range of service packages Diligent maintenance and care is also absolutely and a graduated scope of performance options as necessary from an economics perspective. well as many additionally available options. In our Preventative checks, service procedures and shops or on site in your plant, we are there when original replacement parts make your investment you need us – if necessary 365 days a year. You last longer. The dependable operation of your can rely on us. equipment leads to greater productivity and planning reliability – helping you breathe easier. This, however, has associated costs and requires | 21 22 | PRODUCT SERVICE | 23 How much service would you like? The choice is yours: We offer a wide range of Original spare parts contract options, from a basic maintenance We only use original parts when something agreement to a full service package or special is in need of repair or has to be replaced for offers for individual product groups such as gas preventative maintenance, thus maintaining the measurement devices. value of your equipment. Our services: Personal support by experienced experts – Inspection, maintenance and repair Our technicians are familiar with your challenges – – Installation and commissioning and can also support you on site if necessary. – Spare parts service – Regular software maintenance and updates Fast availability – Provisioning of loan equipment shop Our worldwide service network provides the – We also service non-Dräger equipment logistics required for fast response times and short distances. No matter which offer you choose: You will receive Dräger quality service: Technical expertise Our service technicians are experts who have been thoroughly trained to the highest global standards. We suit your needs Our service solutions are always customised. are happy to prepare an offer which is perfectly Our goal is to make your job easier, to make tailored to your requirements. Our service team is maintenance tasks plannable and to increase your looking forward to advising you personally! satisfaction with our products. To this end, we 24 | PRODUCT SERVICE Contract service models – Contract models | Offerings Partner Care – Rent’n’Tech We can provide you with the resources necessary to ensure your equipment is well maintained and conforms to both OEM and local Safety requirements. Whether you need assistance for a day or two or more to help ensure all your equipment is calibrated and maintained we can assist. Partner CARE includes an on-site certified trained personnel to assist with all your technical requirements. Preventative Care Includes regular, bi-annual, inspection and maintenance of equipment specified by the OEM. Preventative CARE includes spares needed for maintenance, calibration gas, labour, travel and induction charges are all included for on site maintenance and calibration, bi-annually, to ensure the functionality and certification of your safety equipment. It provides proactive service and peace of mind. Total Care Comprehensive service contract agreement, designed to provide all repairs, bi-annual preventative and inspection activities to guarantee uptime. Spares for both repairs and maintenance, labour, travel, induction, are all included. Know you costs upfront! | 25 Customer Value ––Increased uptime due to contract agreements ––Transparent maintenance cost & projectable lifecycle costs ––Reduced need of back-up devices or loaner units ––Reduced cost of unexpected parts exchange & follow-up repairs ––Increased device lifetime/ lifetime value Standards and Approvals ––ISO 9001 ––SABS ––ISO 14001 ––SANAS ––ISO 13485 ––Marine Approval (ABS) ––OHSAS 18001 Cert No. DB 3039824 26 | PRODUCT SERVICE Close to you – worldwide Our Dräger service technicians cover a total and maintenance work – or simply for a personal distance of around 240,000 kilometres every day – consulting appointment. We are on site wherever that‘s almost six times around the world. They visit our customers need us – and as quickly as our customers in order to perform inspections possible. Distribution and service centres around the world Other Dräger Services Even if your pool of equipment is well maintained, peaks or if you have to equip yourself for unplanned incidents can still result in bottlenecks. unexpected challenges. We are happy to support you with rental equipment or our on-site safety service in case of demand Learn more at www.draeger.com/services. Availability of Dräger Services differ from country to country. Please contact your personal sales manager for more information on country specific capabilities. | 27 “Our service pledge in numbers: 360 degrees, 24/7, 150%.” OLAF SCHOLTEN BUSINESS DEVELOPMENT MANAGER SERVICES Dräger Services: We keep you up to speed Our comprehensive services in medical and safety We are always by your side with our experience, technology ensure maximum performance for your flexibility and uncompromising quality standards company. in pursuit of your success. To ensure that you achieve your objectives, we That is our promise. work closely together and support you with the service offering that fits best. Not all products, features, or services are for sale in all countries. Mentioned Trademarks are only registered in certain countries and not necessarily in the country in which this material is released. Go to www.draeger.com/trademarks to find the current status. CORPORATE HEADQUARTERS Drägerwerk AG & Co. KGaA Moislinger Allee 53–55 23558 Lübeck, Germany www.draeger.com PDF-8627 | 18.01-1 | HQ | PP | Subject to modifications | © 2018 Drägerwerk AG & Co. KGaA REPUBLIC OF SOUTH AFRICA Dräger South Africa (Pty) Ltd. Beatty Street Waterfall Commercial District Buccleuch, Ext 9, Locate your Regional Sales Sandton Representative at: Tel +27 11 059 4200 www.draeger.com/contact Fax +27 11 465 6936 [email protected]
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