DRÄGER SERVICES Rental Service / Product Service RENTAL SERVICE 02 | TEBOGO MASWANGANYI ACCOUNT MANAGER, RENTAL & SAFETY SERVICES “Avoid the hassle of maintaining a large pool of equipment. Rent it from us instead.” | 03 RENTAL SERVICE 04 | As much as necessary, as little as possible. This general truth helps to calculate what is needed when providing the necessary safety equipment. This is because overcapacities are costly and strain budgets, while undercapacities can threaten not only productivity, but also the health and safety of workers and the safety of the operation. Solid requirements planning reliably covers all foreseeable events and ensures that sufficient equipment will be available for every situation. In theory, this makes sense. However, in practice unforeseen events can quickly result in bottlenecks – for example, when – sending required equipment for maintenance, – needing additional equipment for temporary assignments, – facing unexpected hazards in special operations. Well-equipped and ready for every situation | 05 RENTAL SERVICE 06 | Repairs, cleaning and maintenance tasks: In many companies there are jobs that don’t have to be performed very often, and only then by taking special safety precautions. To be prepared for such special situations, a ‘hidden reserve’ is often permanently set aside. However, this is not always a reasonable idea. In addition to the initial investment costs for extra devices, there are ongoing operating costs: Even – for example – a gas detector that is used only once or twice a year needs to be regularly maintained and calibrated. For this reason, Dräger Rental Service is a cost-efficient alternative, particularly for sporadically occurring activities that require safety equipment. You select the appropriate components of the required equipment and we advise you on the device configuration and assist you in assuring all safety rules are complied with – so that your business processes can continue to run without interruption. An economic alternative | 07 A practical example can be as follows: For projects or everyday operations, 15 additional Dräger X-am® 5000 portable gas detectors are required several times a year (see figure 1). When you consider the total cost of ownership and compare: costs resulting from increasing the in-house inventory to 35 units versus the rental costs of Dräger Rental Basic Service (over a three year period), the rental solution is cheaper by almost half. When demand peaks occur: why not rent instead of buy? € 0 Source: Dräger Rental Service Deutschland Figure 2: Savings through Rental Basic over increasing in-house pool of equipment peak coverage through rental devices peak coverage through purchases incl. TCO 50% 40 30 20 10 0 Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan Figure 1: Flexible, actual demand for Dräger X-am® 5000 over three years Dräger X-am ® 5000 Ex, O 2 , CO/H 2 S, H 2 S Dräger X-am ® 5000 Ex, O 2 , CO/H 2 S, H 2 S Unit RENTAL SERVICE 08 | There are more than 65,000 rental items in our worldwide rental warehouses – from respiratory protection to gas detection technology, from barricade beacons to Y-distribution fittings. We know: it is easier and more efficient for you to get everything from a single source. That is why, in addition to our own solutions, we also rent out products from high-quality vendors. We supply you with the following equipment and systems: – Gas detection equipment – Personal protection technology – Fall prevention – Ventilation and exhaust systems – Fire protection – Communication/Lighting/Energy – Vehicles/Construction site facilities – Medicine/paramedic technology Whatever you order will arrive ready for immediate use. And we minimalise the cost of administration and returns of rented devices. Select easily and conveniently at www.draeger.com/rentalservice. Dräger Rental Service is certified in accordance with DIN ISO 9001/DIN ISO 14001 and SCC/VCA (Safety Certificate Contractors) Your Advantages: – High-quality safety equipment that meets international standards – Transparent and calculable costs – High flexibility due to a broad portfolio, individual solutions, and fast delivery times – worldwide Safety from A to Y | 09 RENTAL SERVICE 10 | No matter if it involves one unit, a thousand or more, rapid delivery on short notice, or long-term collaboration: Dräger Rental Service will work with you to develop individual tailor-made solutions. And the same applies for every package: you pay only for the time for which you actually need the equipment. You can choose among three different contract types, according to your desired scope of service: Rental Basic: we supply ready-to-use equipment, including insurance. Rental Advanced: we supply ready-to-use equipment and assume all maintenance, calibration, and repair work at a Dräger workshop during the term of the contract. Rental Professional: complete support and provision of ready-to-use equipment and performance of all maintenance, calibration, and repair work, at your job site. Customised Rental | 11 RENTAL BASIC RENTAL ADVANCED RENTAL PROFESSIONAL Service 1 Rental equipment (ready-to-use) 2 Free delivery – 3 Pick-up service – 4 Maintenance – 5 Professional repairs 6 Repairs at Dräger Service – 7 Repairs at customer’s site – – 8 Reusable packaging – – 9 Equipment insurance 10 Repair after improper use* Service and costs included in package Service can be additionally selected – Service not required for package * Customer-specific cost calculation From basic to professional: our services at a glance RENTAL SERVICE 12 | Around the globe, there are more than 1,000 Dräger employees at customers’ job sites – every single day. Dräger Rental Service delivers from 16 centres worldwide. We have various logistics alternatives with which we ensure that the equipment you need will be ready to use at your plant exactly when you need it. At Dräger you will find competent contact personnel, who not only understand your daily challenges relating to the subject of safety, but also your processes and your industry-specific framework conditions. Our specialists for your safety HOUSTON MISSISSAUGA KREFELD MACAÉ STRASBOURG MADRID BEIJING MELBOURNE AUCKLAND DUBAI JOHANNESBURG OSLO MILAN VIENNA Rental Service Central Warehouses ZOETERMEER ABERDEEN | 13 RENTAL SERVICE 14 | 14 | Rent, buy or lease? When demand peaks occur or when you have to gear up for special challenges, Rental Service is a good solution. However, we still have more smart ideas for your procurement management. On-site Safety Service supports you with material and manpower directly on-site at your plant – during stoppages or during absolutely normal day-to-day operations. Learn more at www.draeger.com/rentalservice | 15 “Do you want to manage your investments efficiently? We have a few ideas that could help.” Our comprehensive services in medical and safety technology ensure maximum performance for your company. To ensure that you achieve your objectives, we work closely together and support you with the service offering that fits best. We are always by your side with our experience, flexibility and uncompromising quality standards in pursuit of your success. That is our promise. Dräger Services: We keep you up to speed ECKARD GESELL HEAD OF GLOBAL SERVICES DRÄGER SERVICES Product Service PRODUCT SERVICE 18 | “Quality products deserve quality service.” SIPHIWE NGUBENI SERVICE TEAM LEADER | 19 PRODUCT SERVICE 20 | You entrust our products with the safety of your employees and systems. That is why we ensure that they are always working properly: with services which maintain the value of your investment, minimise downtime and support the efficiency of your processes. We not only know our products, we also know how you use them at work. So we develop individual service solutions which are tailored to meet your requirements. We are here for you. Whenever you need us. Full operational readiness One has to be able to rely on safety technology – during the course of everyday operations as well as in critical situations. Care, servicing and maintenance are key factors in this regard – whether you are dealing with a gas measurement device, a respirator or a complete gas warning system. Diligent maintenance and care is also absolutely necessary from an economics perspective. Preventative checks, service procedures and original replacement parts make your investment last longer. The dependable operation of your equipment leads to greater productivity and planning reliability – helping you breathe easier. This, however, has associated costs and requires know-how. Finding a cost-effecive solution for the required investments is key – especially in light of the rising cost pressure in many industries. We take care of this work for you – to your exact specifications. Our Product Service department supports you with a range of service packages and a graduated scope of performance options as well as many additionally available options. In our shops or on site in your plant, we are there when you need us – if necessary 365 days a year. You can rely on us. Value-enhancing measures