Engagement NC-YE-0425 Chat Transcript - Namecheap [12:14:57] [12:15:33] [12:15:44] [12:15:45] [12:18:27] [12:18:36] [12:21:18] [12:21:46] [12:22:39] [12:22:44] [12:23:23] [12:23:56] [12:25:22] [12:25:33] [12:25:55] [12:26:21] [12:26:42] [12:26:46] [12:31:46] [12:31:55] [12:38:23] [12:38:52] [12:39:00] [12:48:56] [12:49:33] [12:51:25] [12:52:22] [12:54:56] [12:55:50] [12:56:07] [12:56:56] [12:57:46] [12:58:57] Adam Ferrell : So I am trying to add nameservers to my domain "visitasp.com" but when i do i get the error "Oops, something went wrong. Please try again." now if i use the nameservers on "modeerf.cc" it works fine. Name servers are "ns1.acquirethedot.com and ns2.acquirethedot.com" domain [Andrii Zadorozhnyi joined the chat] Andrii Zadorozhnyi : Hello, you've contacted Live Support! Please give me a minute to look through the question you've asked. Adam Ferrell : ok Andrii Zadorozhnyi : As per my check, your domain name is currently pointing to asurahosting.com nameservers. WOuld you like me to change them to the ones you provided above? Adam Ferrell : yes please Andrii Zadorozhnyi : May I ask you if you have also been provided with an IP for these nameservers? Adam Ferrell : no, but i can get them real quick Andrii Zadorozhnyi : Please do, as the IP is required in this case. Adam Ferrell : ns1 is 146.59.223.144 ns2 is 54.36.159.64 Andrii Zadorozhnyi : So, these are private nameservers, would you like me to simply create them for you or do you prefer me to guide you on how to do it yourself? Adam Ferrell : they are already created. I just need to point my domain "visitasp.com" to them and it wont allow me to on this domain Adam Ferrell : they work on my domain "modeerf.cc", just not "visitasp.com" Andrii Zadorozhnyi : Could you clarify if they are created on the side of Namecheap as well or only on the hosting side? Adam Ferrell : they are on the hosting side wherever they bought their domain/ Adam Ferrell : Go look at my domain modeerf.cc in your dashboard it has the nameservers on it. i tried it before i contacted nyall Andrii Zadorozhnyi : Okay, please allow me 5 minutes. Adam Ferrell : ok Andrii Zadorozhnyi : Please allow me 5 more minutes. Adam Ferrell : ok Adam Ferrell : any luck? Andrii Zadorozhnyi : Please allow us 10 more minutes as we are investigating on this right now. Adam Ferrell : ...ok Andrii Zadorozhnyi : May I ask you to please contact GoDaddy regarding this issue? Please ask if they can check if everything is correct with the created Private Nameservers on their side. Adam Ferrell : the nameservers are fine. They work on one of my domains with yall. so its not a nameaserver issue. its an issue with my visitasp.com domain though yall Adam Ferrell : i have it pointed at "modeerf.cc" through yall and it works great, just not with "visitasp.com" both domains purchased though yall. Its not a Godaddy or anyone else issue. Its an issue here at Namecheap. NameServers are fine. So please either fix this or get me someone who can Adam Ferrell : I have been with yall for 15 years come on Andrii Zadorozhnyi : As per our check, the issue is actually on the side of GoDaddy. It works for modeerf.cc because it's registry skips some checks that allow those nameservers to work. Adam Ferrell : the host has other domains that work fine with it too. Its not a nameserver issue. It cant work on one of my domains and not another. I bet i can do it with another domain and it will work Adam Ferrell : matter of fact i am gonna try it too Andrii Zadorozhnyi : The thing is for .com and .cc TLDs the registry is different, and different registries may have different rules. Adam Ferrell : i did it with my domain "gsync.me" and it worked. Yall need to figure this out. stop point the issue at others when its not Adam Ferrell : you know what I am done. 15 years with yall and this is the straw that broke. I will not purchase another domain with yall. I am 24 July, 2022 Time Zone - GMT (UTC +00) P age 1 of 2 [13:00:21] [13:01:01] [13:01:39] [13:01:43] [13:04:16] [13:04:16] [13:04:29] [13:04:35] [13:10:50] [13:10:55] [13:10:57] [13:15:59] [13:16:19] [13:16:27] [13:17:17] [13:17:59] [13:18:21] [13:18:43] [13:19:00] [13:19:02] [13:19:32] [13:19:52] [13:19:57] [13:20:47] [13:20:54] [13:23:25] done! Andrii Zadorozhnyi : Please forgive me if I explained it poorly. If you try setting those nameservers for any other .com domain name it will not work, as .com registry will not allow it, so your private nameservers need to be checked on the side of GoDaddy. Adam Ferrell : they have been checked. The guy who host my stuff is hosting other .coms and theirs is working fine. Andrii Zadorozhnyi : Please allow me to transfer our chat to a different support representative for further assistance. Adam Ferrell : thank you [Anastasiia Yamshchykova joined the chat] [Andrii Zadorozhnyi left the chat] Anastasiia Yamshchykova : Hello, I will assist you further. Would you please allow me 5-7 minutes to look through your previous conversation? Adam Ferrell : yep, goodluck Anastasiia Yamshchykova : I am still working on the request. Anastasiia Yamshchykova : Give me 4 more minutes, please. Adam Ferrell : your fine Anastasiia Yamshchykova : Thank you a lot for waiting. I rechecked all the details from my side too, and I see the same details as the previous representative. The nameservers are not registered correctly or not registered at all right now. Please check them here in order to see the details from your side too: https://webwhois.verisign.com/webwhois-ui/index.jsp?language= ;en_US Anastasiia Yamshchykova : https://webwhois.verisign.com/webwhois-ui/index.jsp?language= ;en_US Adam Ferrell : so why is it the other .coms he host works fine? Anastasiia Yamshchykova : If you are sure that you have already registered them, please contact your domain acquirethedot.com provider (GoDaddy) to recheck the details for you and fix all the issues. Anastasiia Yamshchykova : I may suggest that the nameservers were set up for other .COM domains when they had no issues. Probably, they worked fine previously. Anastasiia Yamshchykova : ALthough I can see that the nameservers have some issues right now that is why they cannot be set up for the domain. Adam Ferrell : i am done. at this point it doesnt even matter anymore. good day Adam Ferrell : how can i download this chat? Anastasiia Yamshchykova : I cannot say what the exact issue is, as they have been set up on the GoDaddy side, however, the details should be seen from GoDaddy side. Anastasiia Yamshchykova : Please click on the three dots symbol and click on the "Download chat transcript". Adam Ferrell : thank you, it's greyed out so maybe i gotta wait a few for it Anastasiia Yamshchykova : I am deeply sorry that you faced such inconveniences. I hope that the issue is solved in the nearest time. Anastasiia Yamshchykova : Give me a few minutes, please. We had an issue with the chat transcript downloads a few days ago, I will check if the issue has been already fixed. Adam Ferrell : ok Anastasiia Yamshchykova : The issue was fixed by our developers already. If you face such inconveniences, I will send you with a PDF file in the chat in a couple of minutes. P age 2 of 2