Eman Ali Basyouni Adress: Ashmoun-AlMenofia-Egypt Phone: 01019196017 E-mail: e manali7991@gmail.com Linkedin: linkedin.com/in/eman-ali-basyouni OBJECTIVE I seek challenging opportunities where I can fully use my skills and enthusiastic power for becoming a part of organization success. EXPERIENCE Head of customer service at Arabian African Bank Microfinance. (12/2021 to 12/2022) Veterinarian at vetway clinic (9/2021 to 12/2021) EDUCATION Bachelor degree of veterinary medicine, University of Sadat city. (2021) COURSES AND TRAINING Online Microsoft Courses. Trainee at FAO in vaccination and rabies control program. Animal behavior and welfare (University of Edinburgh via coursera). Teamwork skills (University of Clorado boulder via coursera). Introduction to negotiation (University of Yale via coursera). Managing emotions in times of uncertainty and stress(University of Yale via coursera) Online sessions in food industry production and quality control. Online session on professional success and particular development By Dr/AbdelsalamAtef. General Selling skills course and Specific one for loans.(AAIB training ) Anti-Money laundering course.(AAIB training) General communication skills course.(AAIB training) SKILLS Excellent searching skills especially in scientific field. Convincing. Perfect to build a strong relationships. Hard worker. Innovative. LANGUAGE SKILLS Arabic: Native English: excellent writing ,verygood listening ,good speaking. Service focused. Team worker. Positive attitude. Microsoft office skills especially (word and excel) Good computer skills in general.