Salesforce Certified Strategy Designer Exam (SU24) Version: Demo [ Total Questions: 10] Web: www.dumpscafe.com Email: support@dumpscafe.com Salesforce Certified-Strategy-Designer IMPORTANT NOTICE Feedback We have developed quality product and state-of-art service to ensure our customers interest. If you have any suggestions, please feel free to contact us at feedback@dumpscafe.com Support If you have any questions about our product, please provide the following items: exam code screenshot of the question login id/email please contact us at and our technical experts will provide support within 24 hours. support@dumpscafe.com Copyright The product of each order has its own encryption code, so you should use it independently. Any unauthorized changes will inflict legal punishment. We reserve the right of final explanation for this statement. Salesforce - Certified-Strategy-Designer Pass Exam 1 of 5 Verified Solution - 100% Result A. B. C. A. B. C. Question #:1 Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers. When evaluating ideas for this program, which criteria should strategy designers use? Desirability, viability, and feasibility Novelty, privacy, and Competitive advantage, impact, and own ability Answer: A Explanation When evaluating ideas for a loyalty program, considering desirability (customer appeal), viability (business sustainability), and feasibility (practical implementation) ensures a balancedassessment. These criteria help in selecting ideas that are not only attractive to customers but also align with business goals and can be realistically executed. Question #:2 The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this. What should the strategy designer ask before framing the problem'? How does a competitor solve for a similar problem? What problem(s) is CK trying to solve? What new technology trends exist for customer service? Answer: B Explanation Before framing the problem, the strategydesigner should ask what problem(s) CK is trying to solve, rather than jumping to solutions or assumptions. This helps clarify the scope and context of the challenge and identify the root causes and effects of the issue. References: https://trailhead.salesforce.com/en/content/learn /modules/salesforce-strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements Question #:3 Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its market wants and needs to create compelling customer experience. CK's strategy designer recommends utilizingthe Jobs to Be Gone framework. Salesforce - Certified-Strategy-Designer Pass Exam 2 of 5 Verified Solution - 100% Result A. B. C. A. B. C. What are the core principles of the Jobs to Be Gone framework? Customer-centric, Effective Communication, Organizational Strategy, Success Criteria Customer-centric, Values driven, Flexible, Revenue focused Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes Answer: C Explanation The core principles of the Jobs to Be Gone framework are customer-centric, solution agnostic, stable over time, and measurable outcomes, as this framework helps understand the customer’s specific goal or job, and the thought processes that would lead them to hire a product or service to complete the job. Customer-centric means focusing on the customer’s needs and desires, solution agnostic means not prescribing or implying any specific solution, stable over time means not changing with customer attributes or preferences, and measurable outcomes means having clear and quantifiable indicators of success. Question #:4 Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel. Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud? Sync an Excel file with Salesforce Connect. Use In-App Guidance and invest in change management. Customize Sales Cloud to mimic existing sales process. Answer: B Explanation The strategy designer should recommend using In-App Guidance and investing in change management to aid the sales team in onboarding toSales Cloud. In-App Guidance is a feature that allows creating prompts and walkthroughs within Salesforce to guide users through new features or processes. Change management is a process that involves planning, communicating, and supporting users through organizational changes, such as adopting new technologies or workflows. References:https://trailhead.salesforce.com/en/content/learn/modules /salesforce-strategy-designer-certification-prep/use-in-app-guidance-and-invest-in-change-management Question #:5 A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staffmembers from various teams. Salesforce - Certified-Strategy-Designer Pass Exam 3 of 5 Verified Solution - 100% Result A. B. C. A. B. C. A. B. C. What is a rule strategy designers should follow when facilitating a brainstorming session? Emphasize critique of proposed ideas. Explore qualitative assessment of proposed ideas. Encourage participants to build on proposed ideas. Answer: C Explanation One of the rules of facilitating a brainstorming session is to encourage participants to build on proposed ideas, rather than criticize or dismiss them. This fosters a collaborative and creative environment where ideas can be improvedand refined.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/facilitate-a-brainstorming-session Question #:6 Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise, which key business criteria should be ensured? Desirability Viability Feasibility Answer: B Explanation The key business criteria that should be ensured for launching a campaign that rewards customer behavior by giving away free merchandise is viability. Viability is the degree to which a product or service is profitable and sustainable for the business. By giving away free merchandise, Cloud Kicks should ensure that the campaign isviable in terms of costs, revenues, risks, and benefits. Desirability or feasibility may not be the key criteria for this campaign, as they relate to the customer or technical aspects of the product or service. Question #:7 A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points. What should the strategy designer create to align stakeholders on the most important customer issues'? Service blueprint Journey map Salesforce - Certified-Strategy-Designer Pass Exam 4 of 5 Verified Solution - 100% Result C. A. B. C. A. B. C. Data dashboard Answer: B Explanation A journey map is a tool that the strategydesigner should create to align stakeholders on the most important customer issues. A journey map is a visual representation of the customer’s experience with a product or service, from their perspective. It helps identify the customer’s needs, goals, painpoints, emotions, and touchpoints across different stages of their journey. It also helps prioritize and address the most critical customer problems or opportunities for improvement.References:https://trailhead.salesforce.com/en/content /learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-journey-mapping-session Question #:8 Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity. Which inclusive design tactic should help thecompany solve problems for the broadest possible audience? Solve for one, extend to many through a persona spectrum. Use Jobs to Be Done to increase empathy with the audience. Hold focus groups with traditionally underrepresented participants. Answer: A Explanation Solving for one, extending to many through a persona spectrum is an inclusive design tactic that helps solve problems for the broadest possible audience. It involves creating personas that represent different levels of ability, context, and preference, and designing solutions that meet the needs of the most extreme cases, which can benefit everyone else as well. References: https://trailhead.salesforce.com/en/content/learn/modules /salesforce-strategy-designer-certification-prep/solve-for-one-extend-to-many-through-a-persona-spectrum Question #:9 A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create visionstatements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts. What should be the steps taken to achieve this goal? Hypothesize, Empathize, Optimize Define, Design, Deploy Gather, Envision, Plan Answer: C Salesforce - Certified-Strategy-Designer Pass Exam 5 of 5 Verified Solution - 100% Result A. B. C. Explanation The steps that should be taken to achieve the goal of creating vision statements using a collaborative, research- backed process are Gather, Envision, Plan. These steps involve gathering data and insights from research, envisioning possible future states based on insights, and planning how to communicate and execute the vision. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/create-vision-statements Question #:10 A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required? Service blueprint Journey map Empathy map Answer: A Explanation The best tool to explore thecollaboration, structure, and processes that will be required to deliver a new customer experience with digital and environmental touchpoints is a service blueprint, as this helps illustrate how different actors, touchpoints, channels, activities, and resources interact and support each other in delivering the service. A journey map or an empathy map may not be able to capture the backstage aspects of service delivery. About dumpscafe.com dumpscafe.com was founded in 2007. We provide latest & high quality IT / Business Certification Training Exam Questions, Study Guides, Practice Tests. We help you pass any IT / Business Certification Exams with 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. 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