1 8oo--837~44~6o or 1 8oo--4o6~84~95 if you have questions about your upcoming trip, Customer Care Support is available to assist with Cruise reservations, schedule changes, cancellations, baggage services, refund requests, travel documents, special travel needs, and general cruise information. Planning a river cruise should be an enjoyable experience from the moment you begin researching destinations until you step onboard.