Want to close more deals and master the art of persuasion? In this exclusive interview, Richard Blank, owner of Costa Rica Call Center, reveals a powerful yet overlooked sales secret-active listening. It's not just about getting the script; it's about tuning into every detail, from a prospect's tone to background noises (yes, even a barking dog matters!). Richard also shares insights on building real human connections, why AI can't replace empathy, and how his love for vintage pinball machines