As I made you aware previously, I am writing to express my dissatisfaction with the recent work you carried out, specifically the installation of my garden gate. The job was left incomplete and your workmanship was substandard, rendering the gate unusable. Please find attached images that provide evidence of the issues, either as a result of you leaving the project, or due to the quality of your work: Image 1: An illustration of the gate and surrounding area for your reference. Issue 1: Gate Would Not Close These images are from after you left the project, and here you can clearly see the gate would not close. A second tradesperson has since amended this, although it is a short-term fix until the job can properly amended. Image 14: The lower edge, a clear gap between the gate and right post, as would be expected. Image 15: The lower edge, another gap between the gate and now the left post. Again, acceptable. Image 16: However, due to the alignment and irregular work you carried out, the gate does not close as it’s too wide at the top (since rectified). Issue 2: Post Alignment The left post is not vertically aligned with the right post. While the right post appears straighter, neither post is properly straight. When you attached the first post, I noticed it was centered differently, but I assumed it would align with the second post. Please pay close attention to how much of the inside edge of this post is visible in both images. Image 2: Full view of the gate from outside. As you can see, the top of the gate is now flush with the post (thanks to the work carried out by a second tradesperson). However, the lower part is very prominent due to the alignment of the posts. Image 3: Gate flush with upper post. Image 4: Gate significantly out of alignment. Issue 2 continued: Post Alignment Here you can see a spirit measure placed alongside each of the two posts. Image 5: Note the layers of card being stacked on the lower edge. This is to demonstrate the degree by which the post is incorrect. Image 6: Again, note the card being stacked between the post and the spirit measure. I trust this establishes that the posts are neither vertical nor aligned with each other. Issue 3: Gate Alignment As a result of the misaligned posts, the gate does not hang evenly between them. Please keep in mind, at the point these images were taken, I had already employed a tradesperson to carry out work so that the gate could close. Image 7: The gate was so misaligned that for the latch to fit across both the gate and post, it needed to be built up by 2cm. This is a short-term fix until the gate can be properly corrected. Image 8: Please observe the flush fit against the left post. Image 9: In comparison to image 8, observe how far the lower gate stands proud of the left post. This angle is fully noticeable in image 7. Issue 4: Gate Width Not only are the posts poorly aligned, but the gate itself is not rectangular. Image 10: Note the tape measure across the top part of the gate. Image 11: As above, but now across the lower part of the gate. Image 12: A closer view of the lower gate. As you can see, the gate width is over 30 inches at this point. Image 13: A closer view of the upper gate, the width under 29 inches. Issue 5: Incorrect Hinges As I have previously mentioned, the hinges you charged us for do not fit. Image 17: Here you can see we’ve had to reattach the old hinge. Note, the part that attaches to the post is much slimmer than the ones you provided, and yet it is still a tight fit. Image 18: One of your hinges, attached to the lower part of the gate. Note the width. Image 19: For comparison, you can see the hinge you charged us for has no way of fitting. It cannot be attached anywhere else as it needs to connect with the crossbeam of the gate. Issue 6: Unsightly Gaps I know I pointed these out earlier, but I was prepared to overlook it as long as the gate was functional, which is no longer the case. While I appreciate the posts needed to be cut to accommodate the wall detail, little effort has been made to offset this. Image 20: This is the neater of the two holes, positioned by the right post. Image 21: This is the left post viewed from outside the garden. The hole is much larger than required, and the detail doesn’t even run through the center of it. Issue 7: Poor Cement The following images evidence lackluster work. It’s been noted by two tradespeople that it is highly unusual that you opted for cement over wood (as you initially suggested using). When this cement is removed, it will be replaced by a wooden option. Image 22: A very rough and uneven finish. Image 23: The cement is flaking away already. Image 24: Entire gaps without cement. Note: Tilting Wall For the sake of context, I have attached images of the wall as it appears, having fallen from the house. As you established on your visit, it is quite firm. We have monitored the wall since moving in October and can confirm it has not moved to the present day. Image 22: December 21, 2023. This can be evidenced by the file date and time. Image 23: July 4, 2024. This can likewise be evidenced. Image 24: The fissure continues to be just under 2cm at its widest. Therefore, we can rule out the possibility of the wall moving from the quality of your work. to formally summarize the issues: Post Alignment. The left post is noticeably misaligned with the right post, affecting the gate's stability and functionality. Gate Alignment. Due to the posts, the gate does not hang evenly and required additional modifications to temporarily secure it. Gate Width. The gate itself is not rectangular, with significant discrepancies in width across different sections. Incorrect Hinges. The hinges provided do not fit the gate properly, necessitating the reuse of old hinges for functionality. Unsightly Gaps. There are unsightly and disproportionate gaps around the posts, which were poorly cut. Poor Cement. The use of cement instead of wood for certain elements has resulted in flaking, and incomplete application. These issues collectively render the gate unusable and fail to meet the expected standards of workmanship.