19% 58% 2% 68% 63% 48% An IDC Business Value Snapshot sponsored by PagerDuty All IDC research is 2020 by IDC. All rights reserved. All IDC materials are licensed with IDC's permission and in no way does the use or publication of IDC research indicate IDC's endorsement of PagerDuty's products or strategies. PagerDuty Helps SkillJar to Optimize Their Digital Operations Management to Create Better Value IDC research with PagerDuty customers shows they are realizing significant value by leveraging PagerDuty to improve their real time operations. Based on your input, SkillJar could realize an annual average benefit of $448,059 and a three-year ROI of 1357%. 1357% 3-Year ROI 70% reduced time to troubleshoot issues 2 months to payback on investment Customer’s Quote: From our perspective, if you have a major incident and you can resolve it in 20—30 minutes, or even one hour, you could easily capture the cost of the PagerDuty within one incident from just the opportunity costs alone. Average Annual Benefits Business Benefits $313,433 $420 $134,206 IT staff productivity gains Risk mitigation user productivity Business productivity annual_benefits_chart $189K additional revenue gained/protected $71,415 increase in DevOps productivity $106K increase in customer service value 1 additional new application(s) developed Incident Related Benefits (% improvement) Customer’s Quote: PagerDuty is now official as the parent of event management within the organization.... it only gets better the more insights it has, and therefore the more people who are adopting it. 77% 40% 86% Reduced time to troubleshoot Reduced unplanned downtime incidents Reduction in unplanned downtime costs incident_benefits_chart KEY RESULTS