1. INTRODUCTION & BINDING AGREEMENT These Terms of Service ("Agreement") constitute a legally binding contract between The Jet Insider ("Broker," "we," "us") and any individual or entity ("Client," "you") accessing, submitting inquiries via Tally forms, email, phone, or any other channel, or engaging with Broker’s private flight facilitation services (collectively, the "Services"). BY INITIATING A BOOKING REQUEST, SUBMITTING PAYMENT, OR BOARDING AIRCRAFT ARRANGED THROUGH BROKER, YOU: (a) IRREVOCABLY ACKNOWLEDGE READING THIS AGREEMENT; (b) WARRANT LEGAL CAPACITY TO ENTER BINDING CONTRACTS; (c) UNCONDITIONALLY ACCEPT ALL TERMS HEREIN; AND (d) SURRENDER ANY RIGHT TO CLAIM UNFAIRNESS OR LACK OF NOTICE. IF CLIENT ACTS ON BEHALF OF A THIRD PARTY (e.g., corporate entity, family group): You guarantee full authority to bind such party and indemnify Broker against claims arising from lack of authority. OBJECTION = NO SERVICE: Continued use of Services after amendments constitutes acceptance. Broker retains sole discretion to refuse service if Client objects to any term. 2. DEFINITIONS Capitalized terms in this Agreement shall have the meanings set forth below: "Broker" means The Jet Insider, acting exclusively as an arm's length booking agent under applicable Belgian and EU aviation regulations. Broker does not own, operate, manage, or control aircraft. "Operator" refers to the third-party FAA/EASA-certified entity (e.g., charter company, aircraft owner) that physically executes flights. Operator maintains full operational control. "Force Majeure Event" includes but is not limited to: acts of God, war, terrorism, pandemics, government travel bans, volcanic ash events, airspace closures, ATC strikes, or any event making performance commercially impossible. "Booking Request" denotes any flight inquiry submitted via Tally forms (https://tally.so/r/3xWyv5), email, SMS, WhatsApp, phone call, or other channels. Submission constitutes a binding purchase offer. "Confirmation" occurs only upon Broker's written email notice (sent to hamzaouchen48@gmail.com) of Operator acceptance. Verbal/implied confirmations are void. "Total Price" includes Operator's base fare + fuel surcharges + Broker's non-negotiable Service Fee (15-40% markup, disclosed as line item in quotes). "Passenger Manifest" means the final, FAA-required list of travelers submitted 24h pre-flight. Errors void all refund rights. "Material Breach" includes: (a) late payment; (b) false passenger details; (c) credit card chargebacks; (d) smoking/violence onboard. 3. SERVICE SCOPE & BROKER ROLE 3.1 Agent-Only Relationship: Broker acts exclusively as an intermediary booking agent under FAA Part 295. Broker does not own, operate, manage, control, or maintain aircraft. All flights are performed by independent third-party Operators holding valid FAA/EASA Air Carrier Certificates. 3.2 No Operational Control: Broker exercises zero authority over: Flight scheduling, routing, or cancellations; Aircraft maintenance or crew decisions; Safety compliance or operational standards. 3.3 No Warranties: Broker provides services "AS IS" without warranties of any kind, express or implied. Broker explicitly disclaims: Warranties of airworthiness, timeliness, or fitness for purpose; Responsibility for Operator insolvency, accidents, or regulatory violations. 3.4 Client Acknowledgement: By using Broker’s services, Client irrevocably confirms: (a) Understanding that Broker is not an airline; (b) Acceptance that the Operator-client relationship is governed solely by the Operator’s contract; (c) Agreement to release Broker from all claims arising from flight operations. 3.5 Operator Contract Supremacy: Operator terms (provided post-booking) override conflicting client requests. Broker bears no liability for Operator’s failure to honor special requests (e.g., catering, WiFi). 3.6 No Re-Brokering Guarantee: Broker never acts as ‘double agent’ – we represent Client exclusively in Operator negotiations. 4. CLIENT OBLIGATIONS 4.1 Truthful Disclosures: Client warrants that all information provided (passenger names, DOB, passport/visa details, payment methods) is 100% accurate, current, and complete. False information voids all refund rights and triggers a $2,500 per-error investigation fee. 4.2 Compliance Burden: Client solely responsible for: Valid travel documents (visas, COVID tests, ESTA) for all passengers; Customs/immigration compliance at departure/arrival; Payment of all departure taxes, customs duties, or fines. 4.3 Conduct & Damage Liability: Client guarantees passenger conduct and assumes unlimited financial liability for: Operator-imposed fines ($10k+ for smoking, disorderly conduct, or damage); Diversion costs ($25k+/hour) for passenger misconduct; Death/injury claims from intoxication/violence. 4.4 Payment Irrevocability: All payments are final. Client waives chargeback rights and pays a $5k + 20% dispute fee for invalid payment reversals. 4.5 Manifest Deadlines: Final passenger manifests must be submitted 24 hours pre-flight. Late submissions incur $1k/passenger expedite fees. 4.6 Acknowledgment of Broker Discretion: Broker may terminate bookings without refund if Client breaches any obligation. Reinstatement requires 200% advance payment. 4.7 Third-Party Liability: If Client books for others (e.g., corporate groups), they: (a) Appoint Client as legal agent; (b) Waive all claims against Broker; and (c) Surprise fees post-flight? No problem. Client pays within 24 hours of invoice. 4.8 No-Show Penalty: Late boarding (>15 mins) forfeits 100% payment. Aircraft departs empty → Client still pays. 5. PRICING & PAYMENT 5.1 Dynamic Pricing: All quotes are non-binding estimates valid for 2 hours. Final pricing fluctuates based on Operator availability, fuel costs, and demand. Broker may increase prices until full payment clears. 5.2 Payment Structure: Total Price = Operator Base Fare + Government Taxes/Fees + Broker Service Fee (15-40% markup, disclosed separately). Client acknowledges Service Fee is non-refundable under any circumstances. 5.3 Payment Deadlines: Full payment required within 1 hour of invoice issuance. Late payments incur 10% penalty/hour + automatic booking cancellation. 5.4 No Refunds: All payments are 100% non-refundable except if Operator cancels due to mechanical failure. Weather, Force Majeure, or passenger no-shows forfeit all funds. 5.5 Payment Disputes = Breach: Chargebacks or payment reversals trigger: $5,000 penalty + 20% of transaction value; Lifetime service ban; Debt collection + 35% attorney fees. 5.6 Surcharge Authorization: Client pre-authorizes unlimited post-booking surcharges for: Fuel increases >5%; Landing fee hikes; Security/COVID fees. Non-payment voids booking without refund. 5.7 Currency & Conversion: - USD/EUR conversions use Broker’s bank rate + 3% fee. - Client bears all crypto/fx volatility risks. 5.8 Operator Bankruptcy: Broker liability limited to Service Fee refund. Client assumes Operator insolvency risk. 6. CANCELLATIONS & REFUNDS 6.1 Client Cancellations = 100% Forfeiture All cancellations initiated by Client (verbally, in writing, or via no-show) result in immediate, irreversible forfeiture of all payments (including Broker Service Fee). Partial flight usage = no partial refunds. 6.2 Operator Cancellations Refunds apply ONLY if Operator cancels due to: (a) Certified Mechanical Failure: Proven by Operator’s maintenance log; (b) Full Operator Insolvency: With court-appointed receiver. Excluded: Weather, crew issues, repositioning delays, or Force Majeure. 6.3 Refund Mechanics Broker Service Fee: Never refunded (retained as liquidated damages). Operator Portion: Refunded within 90 days if Operator returns funds. No Interest/Costs: Client bears currency risk and transfer fees. 6.4 Force Majeure & Weather ZERO REFUNDS for cancellations due to: Weather (e.g., fog, storms); Airspace closures/ATC strikes; Pandemics, war, or government travel bans. 6.5 Rebooking Scams Clients forfeit 100% if they: "Rebook" without paying new Total Price; Dispute payments after accepting alternate flights. 6.6 Refund Request Deadline Claims must be submitted in writing within 10 days of cancellation. Late claims = absolute waiver. 6.7 "Material Change" Loophole Closure Operator schedule changes (e.g., 6h delay, aircraft downgrade) do not entitle Client to refunds unless flight is canceled per Section 6.2. 6.8 Chargeback = Cancellation Disputing payment = automatic cancellation + $5k penalty (per Section 5.5) 7. LIABILITY WAIVER & CAP 7.1 TOTAL LIABILITY CAP Broker’s maximum aggregate liability for any claim (contract, tort, or statutory) is $1.00 USD. This cap applies even if Broker is notified of potential damages. 7.2 CATEGORICAL DAMAGES WAIVER Client waives all rights to recover: Consequential, incidental, or punitive damages; Lost profits, opportunity, or goodwill; Passenger injury/death (including under Warsaw/Montreal Conventions); Baggage loss or delay; "Pain and suffering" claims. 7.3 OPERATOR LIABILITY DISCLAIMER Broker bears zero liability for: Flight delays/cancellations (weather, mechanical, ATC); Operator negligence, accidents, or illegal acts; Property damage/loss onboard aircraft. 7.4 THIRD-PARTY IMMUNITY All waivers extend to Broker’s affiliates, employees, agents, and payment processors. 7.5 CLIENT ACKNOWLEDGMENT Client expressly agrees: “Broker is a booking agent only. I assume all risks of private aviation. I waive the right to sue Broker for any reason beyond intentional fraud.” 7.6 PASSENGER INJURY WAIVER Client releases Broker from liability for death/injury caused by: turbulence, hard landings, operator error, or acts of God. Claims must target Operator exclusively. 7.7 BAGGAGE DISCLAIMER Valuables (cash, art, electronics) flown at owner’s risk. Broker not liable for loss/theft/damage even if negligent. 8. DISPUTE RESOLUTION & ARBITRATION 8.1 MANDATORY ARBITRATION All disputes (contract, tort, statutory) MUST be resolved by binding arbitration under CEPANI (Belgian Centre for Arbitration and Mediation) Rules. Court lawsuits are prohibited. 8.2 ARBITRATION TERMS Venue: Genk, Belgium – Client pays travel costs. Arbitrator: Single arbitrator selected by Broker. Costs: Client pays all fees unless arbitrator awards recovery. Scope: Includes fraud, negligence, and statutory claims. 8.3 CLASS ACTION BAN Client waives rights to: Class arbitration; Consolidated claims; Representative actions. Penalty: $100,000 per attempted class member. 8.4 STATUTE OF LIMITATIONS Claims barred unless: Filed within 30 days of disputed incident; Arbitration demand served via certified mail. 8.5 BROKER’S RECORDS AS EVIDENCE In arbitration: Broker’s invoices/emails are conclusive evidence; Client bears burden to disprove them. 8.6 INJUNCTIVE RELIEF CARVEOUT Broker may sue in Limburg District Court (Hasselt) to: Enjoin chargebacks; Stop defamation; Seize assets pre-arbitration. 8.7 CONFIDENTIALITY Arbitration proceedings and awards are strictly confidential. Breach = $250,000 penalty. 8.8 NO APPEAL Arbitrator’s decision is final. Judicial review waived under Article 1710 of the Belgian Judicial Code. 9. GOVERNING LAW & JURISDICTION 9.1 EXCLUSIVE GOVERNING LAW This Agreement is governed by the laws of Belgium without regard to conflict-of-law principles. 9.2 VENUE FOR COURT PROCEEDINGS Any non-arbitration legal action must be filed exclusively in: Limburg District Court (Hasselt); OR Brussels Enterprise Court. Client irrevocably consents to personal jurisdiction. 9.3 JURY TRIAL WAIVER Both parties waive all rights to jury trials. Claims resolved by judge alone. 9.4 CLIENT SUBMISSION TO JURISDICTION Client appoints Hamza Ouchen, Doornstraat 19, Genk, Belgium as agent for service of process. Failure to maintain agent = default judgment. 9.5 TRAVEL BAN ENFORCEMENT Broker may seek court orders barring Client from departing Belgium until disputes are resolved. Client covers all associated costs. 9.6 REGULATORY COMPLIANCE SHIELD Client bears full responsibility for Operator’s regulatory violations (e.g., illegal charters). Broker complies solely with Belgian and EU aviation regulations. 10. AMENDMENTS & NOTICES 10.1 UNILATERAL AMENDMENT RIGHTS Broker reserves the exclusive, unrestricted right to amend these Terms at any time. Changes become effective: Immediately upon posting on Broker’s Tally forms (https://tally.so/r/3xWyv5); or 48 hours after email notice to Client’s last provided address. 10.2 CONTINUED USE = ABSOLUTE ACCEPTANCE Client’s continued use of Services after any amendment constitutes: (a) Irrevocable acceptance of new Terms; (b) Waiver of right to claim lack of notice. 10.3 NOTICE METHODS & DEEMED RECEIPT All legal/commercial notices are validly given via: Email: Deemed received 1 hour after sending (even if undelivered); Tally Form Pop-up: Binding upon form access; SMS/WhatsApp: Deemed received upon "sent" status. Client bears all risks of bounced messages. 10.4 CLIENT’S NOTICE OBLIGATIONS Client must contact Broker exclusively through: Email: hamzaouchen48@gmail.com Tally Form: https://tally.so/r/3xWyv5 Other channels (e.g., social media DMs) are legally void. 10.5 RETROACTIVE ENFORCEMENT Amendments apply retroactively to existing disputes unless expressly forbidden by Belgian law. 10.6 EMERGENCY AMENDMENTS "For Force Majeure events, Broker may impose temporary amendments (e.g., 200% price increases) without notice. These expire after 30 days." 10.7 NO DUTY TO HIGHLIGHT CHANGES "Broker need not flag modifications. Client’s independent review obligation is perpetual." 10.8 TELEGRAM AS OFFICIAL CHANNEL Broker designates Telegram DMs (@hamza_ouchen) as a binding communication channel. Clients consent to: (a) Conducting all booking-related discussions exclusively in private Telegram DMs; (b) Treating Telegram messages as legally enforceable amendments to this Agreement; (c) Broker archiving chat history as evidence in disputes. Broker's only official Telegram account is @hamza_ouchen. Communications from other accounts are fraudulent. 11. GENERAL PROVISIONS 11.1 SEVERABILITY If any term is deemed unenforceable: It is automatically reduced to minimum enforceability; All other terms remain fully binding; Broker may replace it with a lawful equivalent. 11.2 ASSIGNMENT RIGHTS Broker may freely assign this Agreement (e.g., to affiliates, acquirers) without consent. Client assignments require Broker’s written approval (rarely granted). 11.3 NO WAIVER PRECEDENT Broker’s failure to enforce a right never waives future enforcement. Silence ≠ consent. 11.4 ENTIRE AGREEMENT This document (+ incorporated Operator terms) constitutes the complete agreement. All prior discussions/emails are void. 11.5 SURVIVAL CLAUSE These sections outlive agreement termination: Payment Obligations (5) Liability Waiver (7) Dispute Resolution (8) Governing Law (9) 11.6 FORCE MAJEURE Broker is fully excused from performance during: Pandemics, war, or sanctions; Regulatory shutdowns; Operator Force Majeure events. Client still pays all incurred costs. 11.7 COUNTERPARTS Electronic signatures (Tally/email) are legally binding under eSignature laws. 11.8 THIRD-PARTY BENEFICIARIES Operators are third-party beneficiaries of Client’s waivers/indemnities. They may enforce terms directly against Client. 11.9 TIME IS OF THE ESSENCE Deadlines are absolute. 1-minute late = material breach. 12. PRE-APPROVED ELITE CLIENTS 12.1 Qualification Criteria Clients with ≥2 prior bookings via Tally form are designated "Elite Clients." 12.2 STREAMLINED BOOKING PROCESS Elite Clients may initiate bookings via Telegram/email by stating: "I request [FLIGHT DETAILS] at [PRICE] and reconfirm my acceptance of all Terms (v1.0)." 12.3 PAYMENT AUTHORIZATION Elite Clients pre-authorize Broker to: Deduct funds from previously used payment methods; Charge 15% convenience fee for wire transfers. 12.4 ONE-CLICK CONFIRMATION Broker may finalize Elite bookings with Telegram voice note: "Confirmed per your request @[username] - Terms apply." 12.5 DISCRETIONARY BOOKING AUTHORITY By initiating wire transfers without explicit flight details, Client grants Broker full authority to: (a) Select aircraft/operator at Broker's sole discretion; (b) Determine routing based on availability/safety; (c) Charge 25% convenience fee on total cost. No refunds for dissatisfaction with discretionary choices. 13. REGISTERED BUSINESS INFORMATION Broker: The Jet Insider Business Registration Number: 1025.171.521 Registered Address: Doornstraat 19, Genk, Belgium Contact Email: hamzaouchen48@gmail.com VAT ID: Pending registration Disclaimer : VAT will be added retroactively upon registration. Client agrees to pay within 48 hours of invoice. Version 1.0 · Effective 11 Aug 2025 · © 2025 The Jet Insider. All rights reserved. Unauthorized copying voids all contracts.