Abhishek Jindal Contact : 91+ 9650243987 Email: a bhishek.zindal@gmail.com PROFESSIONAL SYNOPSIS Result - oriented dynamic professional with nearly 5 years of diverse experience in the areas of Customer Service, Quality Management System, Recruitments, Operations, and Customer Retention. Extensive background in complex and chal lenging environments with proven ability to represent the company with Customers and Business Partners. Highly successful in resolving critical problem areas; building relations with key decision makers and delivering on client commitments. Exceptionally well organized with a track record that demonstrates self - motivation , creativity, and initiative to achieve both personal & corporate goals. AREA OF EXPERTISE Customer Service Process Designing Contact Centre Operations Process Management e - Commerce Consulting Training & Development SLA Management Call Center IT Management PROFESSIONAL EXPERIENCE Primeccentric. from May 2016 - till date Title - Head - Operations Primecentric is the one of the biggest ecommerce company which works on Dropship model. There are various channel of sales like amazon, flipkart, snapdeal. Prominently the channel of sales are leading Indian and foreign Market places. Roles &Responsibilities: • Order Management. • Team Handling • Account Management • Vendor Coordination • Planning and Strategies building to achieve maximum revenue and maximum investment. • Process Automation • Highest point of customer and vendor escalation Kartrocket from Sept’14 - April 2016 Title – Manager - Customer Service BigFoot Retail Solutions Pvt. Ltd.® is a privately held retail solutions and services company. With a young and energetic workforce, BigFoot aims at being the growth engine for the eRetail revolu tion in India. Roles & Responsibilities: • Managing the entire post sale function and client interaction • Once the payment is received from the client responsible for the go - live and support • Retention • E - Commerce Consulting • Process creation and execution. • Team Handling • Escalation point of contact for the clients. • Personal visit to the offices of high profile client. • Responsible for Cross sales. • Cross co ordination with departments for prompt redressal of customer issues. Elitify.Com from Oct ’1 2 – Aug ’14 Title – Manager - Operations Elitify is a leading premium lifestyle destination, where you realize your style fantasies. It's not just in what you wear, your style is reflected in all your lifestyle choices. We are a bunch of passionate folks who have great taste and understand what you need to stand out from the herd. Our style team has scoured the streets of every fashion capital and hand - picked the best of the brands and products across Men, Women, Kids, Home, Gadge ts, and Fitness categories. Our one simple mission is to help you - "Elevate your style". Roles & Responsibilities: • Managing the customer service, Logistics and inventory. • Co - ordination with different vendors. • Returns Management. • Oversee the entire post sales fulfillment process. • Process creation and execution. • Team Handling SNAP DEAL from May’10 till Sept’12 Title: Manager – Customer Support and Training Snapdeal.com is an online marketplace , headquartered in New Delhi , India . The company was started by Kunal Bahl, a Wharton graduate as part of the dual degree M& T Engineering and Business program at Penn, and Rohit Bansal, an alumnus of IIT Delhi in February 2010. Get lowest prices on every purchase from India's best online shopping site. Shop online with Snap deal, ex plore mobiles, laptops, appliances, clothes, shoes, etc. Roles & Responsibilities: • Lead a team of Agents, team leaders to deliver Customer satisfaction, Customer delight and retention of the existing dis - satisfied customer • Partnering with internal teams to launch initiatives to improve product and process knowledge • Responsible for on the job delivery for the Telephone service center and email with a team of group leaders. • Ensure delivery of productivity goals and maintenance of SLA’s • Scheduling & Leave manag ement • Responsible for career planning and development for the team • Responsible for annual appraisals of the employees. • Leading a team of trainer and quality analyst • Launch programs and design initiatives aimed at improving sites performance through focus o n product, soft skills and employee engagement. • Responsible for new hire recruitment basis identified hiring profile. • SPOC for all IT and software, CRM, Dialer related issues. Key Achievements • Awarded for Best Performance in July 2010(second month of joining) • Launched one of the complex IVR systems in E commerce • Expertise in Call center, CRM, various other systems V Care call centers India Pvt ltd from May’09 till Jan’10 Title - Assistant team leader Vcare Care Call Centres India Pvt Ltd (Vcare) was established in the year 1999 in India. Vcare is a wholly owned subsidiary of Call Centres India Inc. a Washington corporation headquartered in Seattle. Call Centres India (CCI) is a CISCO powered company. C CI has its sales and US operations located in the city of Seatac near Sea - Tac International Airport. Vcare operates from its 11,000 sq. ft. facility centre located in India at Noida, a suburb of New Delhi. The centre is a 100% IP based network and makes u se of CISCO technology platform. The company currently serves about 15 clients. With a wide array of clients to serve, the service offerings include voice and non voice services, chat services, including SMS chat and email support, outbound cold calling an d inbound order taking services for several companies. ADEC staffing Solutions from May’07 till April’09 Title - Team - Leader recruitments (BPO Division) COMPUTER PROFICIENCY Software Packages : MS Office (MS Word, MS Excel, MS PowerPoint) , MS Ou tlook PERSONAL DETAILS Date of Birth : 10 th Oct’1989 Address : Aparna Cyber Commune, Hyderabad Marital Status : Married Date : Place : Hyderabad