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ServiceNow CIS - IT Service Management Certification Practice Exam 2 CIS - ITSM Exam Details Exam Name ServiceNow Certified Implementation Specialist - IT Service Management Exam Code CIS - ITSM Exam Fee USD $450 Exam Duration 90 Minutes Number of Questions 60 Passing Score 70% Format Multiple Choice Questions Books / Trainings ServiceNow ITSM Fundamentals (ILT) ServiceNow ITSM Implementation (ILT) Schedule Exam Webassessor Sample Questions ServiceNow CIS - IT Service Management Exam Sample Questions and Answers Practice Exam ServiceNow Certified Implementation Specialist - IT Service Management (CIS - ITSM) Practice Test CIS - ITSM Exam Syllabus Topic Weights Incident Management 25% Problem Management 15% Change and Release Management 25% Knowledge Management 5% Request Fulfillment 25% Configuration Management Database 5% ServiceNow CIS - IT Service Management Certification Practice Exam 3 CIS - ITSM Questions and Answers Set 01. In the base platform configuration, what automatically happens to an incident in a Resolved state after 7 days? a) The incident is automatically moved to a Closed state b) A notification is sent to the Assignment Group manager requesting review of the incident record c) A notification is sent to the Assigned to user requesting a review of the incident record d) A post incident report is automatically created Answer: a 02. Conflict detection in change management can identify conflicts from which of th e following reasons? a) The change schedule is during blackout periods b) The CI is not in the maintenance window c) Existing scheduled changes to the CI d) The change scheduled is outside of business hours e) The changes schedule does not give appropriat e lead time Answer: a, b, c ServiceNow CIS - IT Service Management Certification Practice Exam 4 03. In the Content item, what is the "Catalog content" option in "Content type" used for? a) Grouping more than one catalog item in one request b) Cross - reference among catalogs c) Reference to a catalog item that doesn't have a record producer linked to it d) To show an article about a specific catalog item Answer: b 04. On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented? a) Submission of an incident by the same Caller with an identical short description b) Assignment group changes from Service Desk to Softwar e Group c) Update to an associated problem record d) State changes from Resolved to On Hold Answer: d 05. What can you use to explore the CMDB hierarchy and table definitions? a) CI Manager b) CMDB Manager c) CMDB Schema d) CI Class Manager Answer: d ServiceNow CIS - IT Service Management Certification Practice Exam 5 06. When creating a problem record from an incident record, which element defines the field mapping between the two? a) Create Problem UI action b) ProblemUtils script include c) Problem created from Incidents system property (com.snc.problem.create_from _incident.attributes d) ProblemV2Util script include Answer: c 07. What data import feature should be used when importing Configuration Item data for services and servers? a) Import Maps b) Data Mapper c) Transform Maps d) Cascade Variable Maps Answer : c 08. Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI? a) Assignment Group b) Support Group c) Change Control d) Managed By Answer: b ServiceNow CIS - IT Service Management Certification Practice Exam 6 09. How to modify th e attributes copied from a problem into a change when creating a change from a problem? a) Modify the "com.snc.change.copy_from_from.attributes" property in Change properties b) Modify the "com.snc.change.create_from_problem.attributes" property in Change properties c) Modify the UI Action script that is used to create change d) Modify the "c om.snc.problem.create_change.attributes" property in Problem properties Answer: c 10. Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table? a) Knowledge Use [kb_use] b) Knowledge Feedback [kb_feedback] c) Knowledge [kb_knowledge] d) Knowledge S earch Log [ts_query_kb] Answer: a ServiceNow CIS - IT Service Management Certification Practice Exam 7 Full Online Practice of CIS - ITSM Certification ProcessExam.com is one of the world’s leading certifications, Online Practice Test providers. 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