Job Title: Head IT Infrastructure and Operations Reporting to: SVP IT P ersonnel reporting directly to this position: On-site IT managers IT administrators and support staff Purpose / Role The Head of IT infrastructure & Operations reporting to the SVP IT, will have a hands-on technical leadership role to assure the successful management of the IT infrastructure, operations, and service delivery that integrates into the business strategy and supports the company's mission, vision, and objectives The role is responsible for the overall management of the IT Day to day operations, the infrastructure, the telecoms, the cloud environments, the service desk, all IT operations related matters and ensures the integrity of IT systems Key aims and objectives • Lead the IT operations and hands-on management of the infrastructure that supports and aligns with the business objectives including an ongoing review in response to the fast-changing business environment and providing regular assessments of delivery against it. • Help define the policies and standards; take responsibility for governance and ensure compliance throughout the business, legislative, qualitative, or other authorizing policies governing the management of change initiatives and standards. • Maintain and Provide Technical Leadership and enhance the knowledge of the IT team. • Ensure IT infrastructure 24/7 availability and capacity for recovery • Ensure Service level requirements are met Prime responsibilities and duties • Research, design and implement technical solutions for business needs. • Technical leadership, direction, and construct deployment strategies. • Document procedures, technical designs, performance reports, problem determination, and update ticketing system. • Hands-on infrastructure administration, 3rd level support • Coaching, Knowledge transfers, and mentoring junior team members. • Ensure helpdesk tickets are all attended • Leads the team to support the day-to-day IT operations related to the Firewall, networks and telecom, Servers, identity and access, security, patching, and endpoint management • Responsible for the Microsoft office 365 and Azure environment. • Oversees backup management for disaster recovery and ensures maximum system • availability and performance. • Perform or oversee all technical tasks execution. • Provide technical recommendations and problem resolution. • Evening and weekend work required periodically and occasional on-call availability Other duties Finance: • Control budgets to ensure corporate policies and objectives are met within financial constraints. • Identify cost efficiency opportunities; prepare business case proposals where required. Procurement and contracts: • Negotiate with technology service providers on the company's behalf (as appropriate), ensuring providers meet technical needs Security: • Ensure the security of the information systems, communication lines, and equipment. • Have an integrated security management mindset. • Support in the development and implementation of network and systems security operational policies and procedures that contribute to managing cyber security risks throughout the organization. • Support in the development and testing on a regular basis on the disaster and cyber incident recovery processes, ensuring alignment with business requirements. Reports • Agreed IT objectives • Weekly/Monthly IT reports Key internal interfaces • SVP IT • Head of Information Systems • Other Managers • All Users Key external interfaces • Suppliers • Consultants Requirements: • A Bachelor’s Degree enhanced with technical training and certification or equivalent. • He should have relevant hands-on IT system experience in a corporate IT environment implementing and administrating physical, virtual, and cloud environments. • Proven ability to design, implement, and manage Windows servers in a variety of roles, including Azure Active Directory management and administration of GPOs, user accounts, security permissions, domain trusts, and cloud solutions. • Proven experience in deploying and administrating virtual infrastructures in a highly available environment, Microsoft Office 365, Azure, and other Cloud technologies. • Expert knowledge of Networks and security. • Expert knowledge of Microsoft servers and configuration. • Experience with server, network, and security monitoring tools. • Must have 10 + years of experience in support, systems, and network administration • Must have 5+ years of leadership or management experience in leading IT operational teams • Possess technical skills in areas of network management, WAN, LAN, TCP/IP, DNS, DHCP, VLAN, FTP, Proxy, traffic routing, Firewall and routers and Web technologies. • MUST SPEAK FRENCH & ENGLISH • Takes a logical approach to analyzing problems. Systematically researches information. • Explores alternatives and implements action plans to resolve problems. • Proactive in acquiring information to develop new skills to improve job performance. Grasps new material quickly and easily, and applies new information, concepts, and procedures in a constructive manner. • Skilled in coordinating the flow of information and communication with the ability to effectively manage time and work to meet deadlines. • Strong oral and written communication skills (including the ability to draft understandable, clear and consistent documents on topics within the areas of responsibility) Detailed attention to quality of deliverables. • Will have a high degree of integrity and a sense of personal and professional ethics. • Ability to consider and advise on the consequences of various courses of action, including an understanding of the repercussions on other activities. • Ability to engender confidence in management and exercise good judgment handling sensitive information. • Ability to manage multiple tasks, organize priorities and meet deadlines. • Detailed attention to the quality of deliverables in a timely manner. • Strong attention to detail, by being thorough and responsible. • High level of stress tolerance. • Excellent negotiation skills while being assertive and respectful.