How to Prepare for Genesys Cloud CX AI- GPE and GPR Certification? Genesys GCX-AI-GPE Certification Made Easy with VMExam.com. GCX-AI-GPE Cloud CX AI-GPE and GPR Certification Details Exam Code GCX-AI-GPE Full Exam Name Genesys Cloud CX AI-GPE and GPR Certification No. of Questions 50 Online Practice Exam Genesys Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) Practice Test Sample Questions Genesys GCX-AI-GPE Sample Questions Passing Score 70% Time Limit 120 minutes Exam Fees $500 USD Become successful with VMExam.com Genesys GCX-AI-GPE Study Guide • Perform enough practice with related Cloud CX AI-GPE and GPR certification on VMExam.com • Understand the Exam Topics very well. • Identify your weak areas from practice test and do more practice with VMExam.com Become successful with VMExam.com Genesys GCX-AI-GPE Certification Syllabus Syllabus Topics ● Genesys Cloud: AI Predictive Routing – Getting Started ● Genesys Cloud: AI Predictive Routing – Configuration ● Genesys Cloud: AI Predictive Routing – Performance Reports ● Genesys Cloud: AI Predictive Engagement – Setup and Configuration ● Genesys Cloud: AI Predictive Engagement – Working with Action Maps ● Genesys Cloud: AI Predictive Engagement – Customer Journey for Agents ● Genesys Cloud: AI Predictive Engagement – Reporting and Analytics Become successful with VMExam.com Cloud CX AI-GPE and GPR Training Details Training: Genesys Cloud CX: AI – Predictive Routing – Getting Started Genesys Cloud CX: AI – Predictive Routing – Configuration Genesys Cloud CX: AI – Predictive Engagement – Setup and Configuration Genesys Cloud CX: AI – Predictive Engagement – Working with Action Maps Genesys Cloud CX: AI – Predictive Engagement – Customer Journey for Agents Genesys Cloud CX: AI – Predictive Engagement – Reporting and Analytics Become successful with VMExam.com Genesys GCX-AI-GPE Sample Questions Become successful with VMExam.com Que.01: When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance? Options: a) High agent turnover b) Consistent outcome tagging c) Large volume of historical data d) Minimal use of wrap-up codes Become successful with VMExam.com Answer b) Consistent outcome tagging c) Large volume of historical data Become successful with VMExam.com Que.02: To utilize predictive routing to its best potential, at least _____ days of data is required. Options: a) 30 b) 60 c) 90 d) 120 Become successful with VMExam.com Answer c) 90 Become successful with VMExam.com Que.03: __________ identify visitors based on characteristics like location, browser, device type, etc. Options: a) Visitor attributes b) Custom attributes c) Visitor journey attributes d) Campaign attributes Become successful with VMExam.com Answer a) Visitor attributes Become successful with VMExam.com Que.04: While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires? Options: a) The interactions are routed using the Standard ACD method. b) Bullseye routing method is used as the default routing method in this scenario. c) The interactions are routed using the predefined fallback routing method. d) The interaction is automatically rejected and returned to the customer. Become successful with VMExam.com Answer c) The interactions are routed using the predefined fallback routing method. Become successful with VMExam.com Que.05: Whenever you open an action map, it opens in ___________ mode by default. Options: a) View b) Delete c) Duplicate d) Edit Become successful with VMExam.com Answer d) Edit Become successful with VMExam.com Genesys Cloud CX AI-GPE and GPR Certification Guide • The Genesys Certification is increasingly becoming important for the career of employees. • Try our Cloud CX AI-GPE and GPR mock test. Become successful with VMExam.com More Info on Genesys Certification Visit www.vmexam.com Become successful with VMExam.com