Sunday – Front End - Omnichannel Store Walk Date:__________ AM Store Walk – Complete Between 8 A.M. and 9:30 A.M. Labor & Scheduling Review Expected Live and WFD Labor Hour Variance Yesterday:______ LW:______ Have Timecards Been Corrected? Yes No Complete Surge Plan and Notify Associates List Any Special Local Events Happening This Week That Impacts Sales (Graduations, Parades, Festivals, Sporting Events, Etc.)____________________________ Safety Check Case Temperatures (°F) FLTGO Cooler FLTGO Freezer Better for You #1 Better For You #2 Other _____________________ Are Alarm Pendants Being Worn by MOD’s, Office Associates, and FLTGO Associates? Yes No Is There Any Slip, Trip, Fall Hazards? Yes No E - C ommerce Are Availability Pickup Windows Correct Based on the Time of Day/Week? Yes No Is the FLTGO Monitor and Camera Fully Operational and Have a Clear View of the Pickup Area? Yes No Verify Equipment Is Fully Operational and Secure FLTGO Tablets FLTGO iPhones Printers Equipment Are All Cameras Fully Operational and Have a Clear View? Yes No Was Pin Pad Tampering Reviewed Based on the Compass Project? Yes No Verify Equipment Is Fully Operational and Secure Thermal Printer POS & Hand Scanners Catalina Equipment Register Lane Lights Register Belts Cordless Phones Communicators Are There Any Services That Are Not Fully Operational? Yes No Western Union Lottery Coinstar Rug Doctor MVP Kiosk Other Is Cash Recycler Operational? (If Applicable) Yes No Are Any Service Tickets Required? Yes No Cleanliness Review Cleaning Opportunities and Note Concerns: Parking Lot:___________________________________________________________ Sidewalks:_____________________________________________________________ Vestibule:_____________________________________________________________ Floors/Check Stands:____________________________________________________ Office/Service Center:__________________________________________________ Are Carts & Mart Carts Free of Trash/Debris and In Good Repair? Yes No Are Hand Sanitizer and Wipes Available? Yes No Self - Checkouts (If Applicable) List the Self-Checkout Attendant:______________________________________ Is Attendant in Proximity of SCO and Engaging with Customers? Yes No Verify All SCO Equipment Is Fully Operational Self - Checkouts Self - Checkout Mobile Attendants Supplies Verify Front End Supplies Paper Bags Plastic Bags Register Tape Coupon Paper Bio Pale Kit Note Concerns: __________________________________________________________ ________________________________________________________________ PM Store Walk – Complete Between 12 P.M. and 3:30 P.M. Service Levels Is the Department Meeting Applicable Service Standards? Yes No Full Service – 1 Customer in Line Open When Another Approaches Express Lane – 2 Customers in Line Open When Another Approaches Is the CSM or ACSM Working a Mid-Shift to Manage the Front End and Coach Associates on Service Behaviors While Picking Up on Customer Queues? Yes No Is a Customer Lead Assisting Customers and Coaching Associates? Yes No Customers Leads Name: _________________________________________________ Verify Coaching on Key Topics Customer Engagement with a Smile Bagging Practices Efficient Scanning MVP Card Usage Various Transaction Types (Including Age Restricted) Product Availability Communicator Usage Use of Hand Scanners BOB/LISA Order Unloading Placing Orders Back in the Cart Use of Safety Vests E - C ommerce Are Orders Acknowledged and Shopping Started within 4 Minutes ? Yes No Are Stores Completing the Handoff in Under 5 Minutes? Yes No List Any FLTGO Opportunities:___________________________________________ _____________________________________________________________________ _____________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ______________________________________________________________________ Safety List Any Safety Concerns in the Department:_______________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Cleaning List Any Cleaning Needs in the Department: _______________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Miscellaneous / Other _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ Evening Store Walk – Complete 1 Hour Prior to Store Closing Asset Protection Cash Office Cash Office Door Is Closed and Locked Back of the Safe Is Locked Funds Are Secured in the Timer or Cash Recycler Coupon Bags Are Properly Secured Equipment Communicators Are Accounted For FLTGO iPhones and Tablets Are Accounted For No Unauthorized Cleaning Materials Being Used Cleaning Check Front End for Cleanliness and Presentation Candy Racks Floors FLTGO Area Vestibule Sidewalks Office Area Check Front End equipment for cleanliness POS Area Register Belts Self-Checkouts Register Pin Pads FLTGO Equipment Communicators Sanitizer Stations are stocked Are Carts Clean of Trash and Debris? Yes No General Have Re-Shops Been Handled? Yes No Have Non-Saleable Item Returns Been Placed in Reclaim? Yes No Are All Perishable Item Returns Disposed of and Prepared for Reclaim? Yes No Verify That Waste Receptacles Are Used Properly Curbside Recycling Center Register Recycling Bins Paper bags, Plastic White & Blue bags are at all lanes Do Any Associates Need to Move Vehicles Closer to the Front of the Store before Closing? Yes No Review On-Premises, Missed Punch CW Tile, and Timecards Are Corrected Monday – Front End - Omnichannel Store Walk Date:__________ AM Store Walk – Complete Between 8 A.M. and 9:30 A.M. Labor & Scheduling Review Expected Live and WFD Labor Hour Variance Yesterday:______ CW:______ Have Timecards Been Corrected? Yes No Complete Surge Plan and Notify Associates List Any Special Local Events Happening This Week That Impacts Sales (Graduations, Parades, Festivals, Sporting Events, Etc.)____________________________ Safety Check Case Temperatures (°F) FLTGO Cooler FLTGO Freezer Better for You #1 Better For You #2 Other _____________________ Are Alarm Pendants Being Worn by MOD’s, Office Associates, and FLTGO Associates? Yes No Is There Any Slip, Trip, Fall Hazards? Yes No E - C ommerce Are Availability Pickup Windows Correct Based on the Time of Day/Week? Yes No Is the FLTGO Monitor and Camera Fully Operational and Have a Clear View of the Pickup Area? Yes No Verify Equipment Is Fully Operational and Secure FLTGO Tablets FLTGO iPhones Printers Equipment Are All Cameras Fully Operational and Have a Clear View? Yes No Was Pin Pad Tampering Reviewed Based on the Compass Project? Yes No Verify Equipment Is Fully Operational and Secure Thermal Printer POS & Hand Scanners Catalina Equipment Register Lane Lights Register Belts Cordless Phones Communicators Are There Any Services That Are Not Fully Operational? Yes No Western Union Lottery Coinstar Rug Doctor MVP Kiosk Other Is Cash Recycler Operational? (If Applicable) Yes No Are Any Service Tickets Required? Yes No Cleanliness Review Cleaning Opportunities and Note Concerns: Parking Lot:___________________________________________________________ Sidewalks:_____________________________________________________________ Vestibule:_____________________________________________________________ Floors/Check Stands:____________________________________________________ Office/Service Center:__________________________________________________ Are Carts & Mart Carts Free of Trash/Debris and In Good Repair? Yes No Are Hand Sanitizer and Wipes Available? Yes No Self - Checkouts (If Applicable) List the Self-Checkout Attendant:______________________________________ Is Attendant in Proximity of SCO and Engaging with Customers? Yes No Verify All SCO Equipment Is Fully Operational Self - Checkouts Self - Checkout Mobile Attendants Supplies Verify Front End Supplies Paper Bags Plastic Bags Register Tape Coupon Paper Bio Pale Kit Note Concerns: __________________________________________________________ ________________________________________________________________ PM Store Walk – Complete Between 12 P.M. and 3:30 P.M. Service Levels Is the Department Meeting Applicable Service Standards? Yes No Full Service – 1 Customer in Line Open When Another Approaches Express Lane – 2 Customers in Line Open When Another Approaches Is the CSM or ACSM Working a Mid-Shift to Manage the Front End and Coach Associates on Service Behaviors While Picking Up on Customer Queues? Yes No Is a Customer Lead Assisting Customers and Coaching Associates? Yes No Customers Leads Name: _________________________________________________ Verify Coaching on Key Topics Customer Engagement with a Smile Bagging Practices Efficient Scanning MVP Card Usage Various Transaction Types (Including Age Restricted) Product Availability Communicator Usage Use of Hand Scanners BOB/LISA Order Unloading Placing Orders Back in the Cart Use of Safety Vests E - C ommerce Are Shopped FLTGO Bags Properly Labeled and Staged? Yes No Are Alcohol Labels Being Used Appropriately? Yes No Note Concerns:_________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Compliance Are Alcohol and Tobacco Age Verification Procedures for Your State/Location Being Followed? Yes No Are Operator ID’s Accurate for Associates Including Surge Associates? Yes No Are There Personal Belongings or Food at Check Stands? Yes No Note Concerns: ________________________________________________________ _______________________________________________________________ Cleaning Review Equipment That May Need Cleaning Mart Cart Baby Cart Candy Machines Guard Rails Windows/Ledges Register Belts Lottery Machine Western Union Rug Doctor Coinstar Note Concerns: ________________________________________________________ _______________________________________________________________ _______________________________________________________________ Cash & Media Balances Record Previous Day Over/Short (Office Accounting Packet):________ Review Previous Day Accounting Recap Report (ARR) – Record Variances: Lottery_____ Money Order_____ Western Union_____ Other_____ Is the Accounting Packet Being Completed? Yes No Note Concerns: ________________________________________________________ Zeus Has Zeus Performance Been Discussed with Associates? Yes No Discuss Zeus KPI’s with CSM Note Concerns: ________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ Miscellaneous / Other _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ Evening Store Walk – Complete 1 Hour Prior to Store Closing Asset Protection Cash Office Cash Office Door Is Closed and Locked Back of the Safe Is Locked Funds Are Secured in the Timer or Cash Recycler Coupon Bags Are Properly Secured Equipment Communicators Are Accounted For FLTGO iPhones and Tablets Are Accounted For No Unauthorized Cleaning Materials Being Used Cleaning Check Front End for Cleanliness and Presentation Candy Racks Floors FLTGO Area Vestibule Sidewalks Office Area Check Front End equipment for cleanliness POS Area Register Belts Self-Checkouts Register Pin Pads FLTGO Equipment Communicators Sanitizer Stations are stocked Are Carts Clean of Trash and Debris? Yes No General Have Re-Shops Been Handled? Yes No Have Non-Saleable Item Returns Been Placed in Reclaim? Yes No Are All Perishable Item Returns Disposed of and Prepared for Reclaim? Yes No Verify That Waste Receptacles Are Used Properly Curbside Recycling Center Register Recycling Bins Paper bags, Plastic White & Blue bags are at all lanes Do Any Associates Need to Move Vehicles Closer to the Front of the Store before Closing? Yes No Review On-Premises, Missed Punch CW Tile, and Timecards Are Corrected Tuesday – Front End - Omnichannel Store Walk Date:__________ AM Store Walk – Complete Between 8 A.M. and 9:30 A.M. Labor & Scheduling Review Expected Live and WFD Labor Hour Variance Yesterday:______ CW:______ Have Timecards Been Corrected? Yes No Complete Surge Plan and Notify Associates List Any Special Local Events Happening This Week That Impacts Sales (Graduations, Parades, Festivals, Sporting Events, Etc.)____________________________ Safety Check Case Temperatures (°F) FLTGO Cooler FLTGO Freezer Better for You #1 Better For You #2 Other _____________________ Are Alarm Pendants Being Worn by MOD’s, Office Associates, and FLTGO Associates? Yes No Is There Any Slip, Trip, Fall Hazards? Yes No E - C ommerce Are Availability Pickup Windows Correct Based on the Time of Day/Week? Yes No Is the FLTGO Monitor and Camera Fully Operational and Have a Clear View of the Pickup Area? Yes No Verify Equipment Is Fully Operational and Secure FLTGO Tablets FLTGO iPhones Printers Equipment Are All Cameras Fully Operational and Have a Clear View? Yes No Was Pin Pad Tampering Reviewed Based on the Compass Project? Yes No Verify Equipment Is Fully Operational and Secure Thermal Printer POS & Hand Scanners Catalina Equipment Register Lane Lights Register Belts Cordless Phones Communicators Are There Any Services That Are Not Fully Operational? Yes No Western Union Lottery Coinstar Rug Doctor MVP Kiosk Other Is Cash Recycler Operational? (If Applicable) Yes No Are Any Service Tickets Required? Yes No Cleanliness Review Cleaning Opportunities and Note Concerns: Parking Lot:___________________________________________________________ Sidewalks:_____________________________________________________________ Vestibule:_____________________________________________________________ Floors/Check Stands:____________________________________________________ Office/Service Center:__________________________________________________ Are Carts & Mart Carts Free of Trash/Debris and In Good Repair? Yes No Are Hand Sanitizer and Wipes Available? Yes No Self - Checkouts (If Applicable) List the Self-Checkout Attendant:______________________________________ Is Attendant in Proximity of SCO and Engaging with Customers? Yes No Verify All SCO Equipment Is Fully Operational Self - Checkouts Self - Checkout Mobile Attendants Supplies Verify Front End Supplies Paper Bags Plastic Bags Register Tape Coupon Paper Bio Pale Kit Note Concerns: __________________________________________________________ ________________________________________________________________ PM Store Walk – Complete Between 12 P.M. and 3:30 P.M. Service Levels Is the Department Meeting Applicable Service Standards? Yes No Full Service – 1 Customer in Line Open When Another Approaches Express Lane – 2 Customers in Line Open When Another Approaches Is the CSM or ACSM Working a Mid-Shift to Manage the Front End and Coach Associates on Service Behaviors While Picking Up on Customer Queues? Yes No Is a Customer Lead Assisting Customers and Coaching Associates? Yes No Customers Leads Name: _________________________________________________ Verify Coaching on Key Topics Customer Engagement with a Smile Bagging Practices Efficient Scanning MVP Card Usage Various Transaction Types (Including Age Restricted) Product Availability Communicator Usage Use of Hand Scanners BOB/LISA Order Unloading Placing Orders Back in the Cart Use of Safety Vests E - C ommerce Are Orders Acknowledged and Shopping Started within 4 Minutes ? Yes No Are Stores Completing the Handoff in Under 5 Minutes? Yes No Was the Accountability Form Completed for Yesterday’s Orders? Yes No Note Concerns:_________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Compliance Verify Breakroom Notices and Posters Are Up to Date Worker’s Compensation Provide Notice Proof of Insurance Notice Company Safety Policy Solicitation and Distribution OSHA Notices Material Safety Data Sheet Human Resource Service Center Speak Up Line Alcohol and Drug Free Workplace Substance Abuse (Fit for Duty) Policy Required State Poster Required Federal Poster Cleaning Review Equipment That May Need Cleaning Mart Cart Baby Cart Candy Machines Guard Rails Windows/Ledges Register Belts Lottery Machine Western Union Rug Doctor Coinstar Note Concerns: ________________________________________________________ _______________________________________________________________ _______________________________________________________________ Cash & Media Balances Record Previous Day Over/Short (Office Accounting Packet):________ Review Previous Day Accounting Recap Report (ARR) – Record Variances: Lottery_____ Money Order_____ Western Union_____ Other_____ Is the Accounting Packet Being Completed? Yes No Note Concerns: ________________________________________________________ _____________________________________________________________________ Western Union & Money Orders Does the Office Assistant and MOD Know When to Fill Out a CTR, SAR, Money Order Form or Pre-paid and Reloadable Devices Form? Yes No Has the CSM Discussed with Front-End Associates That We Never Do Western Union, or Gift Card Sales over the Phone? Yes No Are Applicable Associates Up-to-Date on Western Union and Anti-Money Laundering Learnings? Yes No Miscellaneous / Other _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ Evening Store Walk – Complete 1 Hour Prior to Store Closing Asset Protection Cash Office Cash Office Door Is Closed and Locked Back of the Safe Is Locked Funds Are Secured in the Timer or Cash Recycler Coupon Bags Are Properly Secured Equipment Communicators Are Accounted For FLTGO iPhones and Tablets Are Accounted For No Unauthorized Cleaning Materials Being Used Cleaning Check Front End for Cleanliness and Presentation Candy Racks Floors FLTGO Area Vestibule Sidewalks Office Area Check Front End equipment for cleanliness POS Area Register Belts Self-Checkouts Register Pin Pads FLTGO Equipment Communicators Sanitizer Stations are stocked Are Carts Clean of Trash and Debris? Yes No General Have Re-Shops Been Handled? Yes No Have Non-Saleable Item Returns Been Placed in Reclaim? Yes No Are All Perishable Item Returns Disposed of and Prepared for Reclaim? Yes No Verify That Waste Receptacles Are Used Properly Curbside Recycling Center Register Recycling Bins Paper bags, Plastic White & Blue bags are at all lanes Do Any Associates Need to Move Vehicles Closer to the Front of the Store before Closing? Yes No Review On-Premises, Missed Punch CW Tile, and Timecards Are Corrected Wednesday – Front End - Omnichannel Store Walk Date:__________ AM Store Walk – Complete Between 8 A.M. and 9:30 A.M. Labor & Scheduling Review Expected Live and WFD Labor Hour Variance Yesterday:______ CW:______ Have Timecards Been Corrected? Yes No Complete Surge Plan and Notify Associates List Any Special Local Events Happening This Week That Impacts Sales (Graduations, Parades, Festivals, Sporting Events, Etc.)____________________________ Safety Check Case Temperatures (°F) FLTGO Cooler FLTGO Freezer Better for You #1 Better For You #2 Other _____________________ Are Alarm Pendants Being Worn by MOD’s, Office Associates, and FLTGO Associates? Yes No Is There Any Slip, Trip, Fall Hazards? Yes No E - C ommerce Are Availability Pickup Windows Correct Based on the Time of Day/Week? Yes No Is the FLTGO Monitor and Camera Fully Operational and Have a Clear View of the Pickup Area? Yes No Verify Equipment Is Fully Operational and Secure FLTGO Tablets FLTGO iPhones Printers Equipment Are All Cameras Fully Operational and Have a Clear View? Yes No Was Pin Pad Tampering Reviewed Based on the Compass Project? Yes No Verify Equipment Is Fully Operational and Secure Thermal Printer POS & Hand Scanners Catalina Equipment Register Lane Lights Register Belts Cordless Phones Communicators Are There Any Services That Are Not Fully Operational? Yes No Western Union Lottery Coinstar Rug Doctor MVP Kiosk Other Is Cash Recycler Operational? (If Applicable) Yes No Are Any Service Tickets Required? Yes No Cleanliness Review Cleaning Opportunities and Note Concerns: Parking Lot:___________________________________________________________ Sidewalks:_____________________________________________________________ Vestibule:_____________________________________________________________ Floors/Check Stands:____________________________________________________ Office/Service Center:__________________________________________________ Are Carts & Mart Carts Free of Trash/Debris and In Good Repair? Yes No Are Hand Sanitizer and Wipes Available? Yes No Self - Checkouts (If Applicable) List the Self-Checkout Attendant:______________________________________ Is Attendant in Proximity of SCO and Engaging with Customers? Yes No Verify All SCO Equipment Is Fully Operational Self-Checkouts Self-Checkout Mobile Attendants Supplies Verify Front End Supplies Paper Bags Plastic Bags Register Tape Coupon Paper Bio Pale Kit Note Concerns: __________________________________________________________ ________________________________________________________________ PM Store Walk – Complete Between 12 P.M. and 3:30 P.M. Service Levels Is the Department Meeting Applicable Service Standards? Yes No Full Service – 1 Customer in Line Open When Another Approaches Express Lane – 2 Customers in Line Open When Another Approaches Is the CSM or ACSM Working a Mid-Shift to Manage the Front End and Coach Associates on Service Behaviors While Picking Up on Customer Queues? Yes No Is a Customer Lead Assisting Customers and Coaching Associates? Yes No Customers Leads Name: _________________________________________________ Verify Coaching on Key Topics Customer Engagement with a Smile Bagging Practices Efficient Scanning MVP Card Usage Various Transaction Types (Including Age Restricted) Product Availability Communicator Usage Use of Hand Scanners BOB/LISA Order Unloading Placing Orders Back in the Cart Use of Safety Vests E - C ommerce Complete a Random Order Audit and File for 8 Weeks Are FLTGO Devices Properly Stored When Not in Use? Yes No Note Concerns:_________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Compliance Note Concerns:_________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Cleaning Review Equipment That May Need Cleaning Mart Cart Baby Cart Candy Machines Guard Rails Windows/Ledges Register Belts Lottery Machine Western Union Rug Doctor Coinstar Note Concerns: ________________________________________________________ _______________________________________________________________ _______________________________________________________________ Cash & Media Balances Complete a Physical Safe Count – Research All Variances, Tenders Should Be Properly Accounted for (No IOU, Handwritten Notes), Physically Account for All Funds in Safe Including Timers - Ensure There is No Excessive Cash Being Held in The Safe Note Concerns:_________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Front End KPI’s Review KPI’s Catalina Usage % SCO Usage % Items Per Bag Items Per Minute Fast & Friendly Review FLTGO KPI’s Customer Rating MPI Avg. Wait Time Cust Window Availability % LW Sales Minors Are Any Minors Being Hired This Week? Yes No Are Minor Work Permits and Work Documentation Being Required Prior to Hiring and On-Boarding? Yes No Miscellaneous / Other _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ Evening Store Walk – Complete 1 Hour Prior to Store Closing Asset Protection Cash Office Cash Office Door Is Closed and Locked Back of the Safe Is Locked Funds Are Secured in the Timer or Cash Recycler Coupon Bags Are Properly Secured Equipment Communicators Are Accounted For FLTGO iPhones and Tablets Are Accounted For No Unauthorized Cleaning Materials Being Used Cleaning Check Front End for Cleanliness and Presentation Candy Racks Floors FLTGO Area Vestibule Sidewalks Office Area Check Front End equipment for cleanliness POS Area Register Belts Self-Checkouts Register Pin Pads FLTGO Equipment Communicators Sanitizer Stations are stocked Are Carts Clean of Trash and Debris? Yes No General Have Re-Shops Been Handled? Yes No Have Non-Saleable Item Returns Been Placed in Reclaim? Yes No Are All Perishable Item Returns Disposed of and Prepared for Reclaim? Yes No Verify That Waste Receptacles Are Used Properly Curbside Recycling Center Register Recycling Bins Paper bags, Plastic White & Blue bags are at all lanes Do Any Associates Need to Move Vehicles Closer to the Front of the Store before Closing? Yes No Review On-Premises, Missed Punch CW Tile, and Timecards Are Corrected Thursday – Front End - Omnichannel Store Walk Date:__________ AM Store Walk – Complete Between 8 A.M. and 9:30 A.M. Labor & Scheduling Review Expected Live and WFD Labor Hour Variance Yesterday:______ CW:______ Have Timecards Been Corrected? Yes No Complete Surge Plan and Notify Associates List Any Special Local Events Happening This Week That Impacts Sales (Graduations, Parades, Festivals, Sporting Events, Etc.)____________________________ Safety Check Case Temperatures (°F) FLTGO Cooler FLTGO Freezer Better for You #1 Better For You #2 Other _____________________ Are Alarm Pendants Being Worn by MOD’s, Office Associates, and FLTGO Associates? Yes No Is There Any Slip, Trip, Fall Hazards? Yes No E - C ommerce Are Availability Pickup Windows Correct Based on the Time of Day/Week? Yes No Is the FLTGO Monitor and Camera Fully Operational and Have a Clear View of the Pickup Area? Yes No Verify Equipment Is Fully Operational and Secure FLTGO Tablets FLTGO iPhones Printers Equipment Are All Cameras Fully Operational and Have a Clear View? Yes No Was Pin Pad Tampering Reviewed Based on the Compass Project? Yes No Verify Equipment Is Fully Operational and Secure Thermal Printer POS & Hand Scanners Catalina Equipment Register Lane Lights Register Belts Cordless Phones Communicators Are There Any Services That Are Not Fully Operational? Yes No Western Union Lottery Coinstar Rug Doctor MVP Kiosk Other Is Cash Recycler Operational? (If Applicable) Yes No Are Any Service Tickets Required ? Yes No Cleanliness Review Cleaning Opportunities and Note Concerns: Parking Lot:___________________________________________________________ Sidewalks:_____________________________________________________________ Vestibule:_____________________________________________________________ Floors/Check Stands:____________________________________________________ Office/Service Center:__________________________________________________ Are Carts & Mart Carts Free of Trash/Debris and In Good Repair? Yes No Are Hand Sanitizer and Wipes Available? Yes No Self - Checkouts (If Applicable) List the Self-Checkout Attendant:______________________________________ Is Attendant in Proximity of SCO and Engaging with Customers? Yes No Verify All SCO Equipment Is Fully Operational Self-Checkouts Self-Checkout Mobile Attendants Supplies Verify Front End Supplies Paper Bags Plastic Bags Register Tape Coupon Paper Bio Pale Kit Note Concerns: __________________________________________________________ ________________________________________________________________ PM Store Walk – Complete Between 12 P.M. and 3:30 P.M. Service Levels Is the Department Meeting Applicable Service Standards? Yes No Full Service – 1 Customer in Line Open When Another Approaches Express Lane – 2 Customers in Line Open When Another Approaches Is the CSM or ACSM Working a Mid-Shift to Manage the Front End and Coach Associates on Service Behaviors While Picking Up on Customer Queues? Yes No Is a Customer Lead Assisting Customers and Coaching Associates? Yes No Customers Leads Name: _________________________________________________ Verify Coaching on Key Topics Customer Engagement with a Smile Bagging Practices Efficient Scanning MVP Card Usage Various Transaction Types (Including Age Restricted) Product Availability Communicator Usage Use of Hand Scanners BOB/LISA Order Unloading Placing Orders Back in the Cart Use of Safety Vests E - C ommerce Are FLTGO Associates Protecting the Cold Chain Procedures As They Are Shopping the Store? (30 Minute Time Limit for Perishables) Yes No Are FLTGO Associates Preventing Cross Contamination? Yes No Note Concerns:_________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Compliance Are Alcohol and Tobacco Age Verification Procedures for Your State/Location Being Followed? Yes No Are Operator ID’s Accurate for Associates Including Surge Associates? Yes No Are There Personal Belongings or Food at Check Stands? Yes No Note Concerns: ________________________________________________________ _______________________________________________________________ Cleaning Review Equipment That May Need Cleaning Mart Cart Baby Cart Candy Machines Guard Rails Windows/Ledges Register Belts Lottery Machine Western Union Rug Doctor Coinstar Note Concerns: ________________________________________________________ _______________________________________________________________ _______________________________________________________________ Cash & Media Balances Review Previous Week’s Over/Short Report Register Check Variance Check Up % to Audited Sales Postage Stamp Inventory Variance Lottery Inventory Variance WIC Expense Variance Coupon Variance Note Wins and Opportunities:_____________________________________________ Note Any Variances on the Previous Week’s Office Accounting Packet:__________ _____________________________________________________________________ Were All Variances Accounted for on This Week’s over/Short Report? Yes No Front End Schedule Review Next Week’s Schedule CSM and ACSM Scheduling Guidelines Are in Place Customer Leads Are Scheduled during Peak Times/Days Self-Checkout Attendants Are Scheduled (If Applicable) Minors Are Identified on the Schedule Minors Scheduling Guidelines Are Being Followed FLGTO Schedule Is Competed for Shoppers and Runners Note Concerns: ________________________________________________________ _______________________________________________________________ Miscellaneous / Other _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ Evening Store Walk – Complete 1 Hour Prior to Store Closing Asset Protection Cash Office Cash Office Door Is Closed and Locked Back of the Safe Is Locked Funds Are Secured in the Timer or Cash Recycler Coupon Bags Are Properly Secured Equipment Communicators Are Accounted For FLTGO iPhones and Tablets Are Accounted For No Unauthorized Cleaning Materials Being Used Cleaning Check Front End for Cleanliness and Presentation Candy Racks Floors FLTGO Area Vestibule Sidewalks Office Area Check Front End equipment for cleanliness POS Area Register Belts Self-Checkouts Register Pin Pads FLTGO Equipment Communicators Sanitizer Stations are stocked Are Carts Clean of Trash and Debris? Yes No General Have Re-Shops Been Handled? Yes No Have Non-Saleable Item Returns Been Placed in Reclaim? Yes No Are All Perishable Item Returns Disposed of and Prepared for Reclaim? Yes No Verify That Waste Receptacles Are Used Properly Curbside Recycling Center Register Recycling Bins Paper bags, Plastic White & Blue bags are at all lanes Do Any Associates Need to Move Vehicles Closer to the Front of the Store before Closing? Yes No Review On-Premises, Missed Punch CW Tile, and Timecards Are Corrected Friday – Front End - Omnichannel Store Walk Date:__________ AM Store Walk – Complete Between 8 A.M. and 9:30 A.M. Labor & Scheduling Review Expected Live and WFD Labor Hour Variance Yesterday:______ CW:______ Have Timecards Been Corrected? Yes No Complete Surge Plan and Notify Associates List Any Special Local Events Happening This Week That Impacts Sales (Graduations, Parades, Festivals, Sporting Events, Etc.)____________________________ Safety Check Case Temperatures (°F) FLTGO Cooler FLTGO Freezer Better for You #1 Better For You #2 Other _____________________ Are Alarm Pendants Being Worn by MOD’s, Office Associates, and FLTGO Associates? Yes No Is There Any Slip, Trip, Fall Hazards? Yes No E - C ommerce Are Availability Pickup Windows Correct Based on the Time of Day/Week? Yes No Is the FLTGO Monitor and Camera Fully Operational and Have a Clear View of the Pickup Area? Yes No Verify Equipment Is Fully Operational and Secure FLTGO Tablets FLTGO iPhones Printers Equipment Are All Cameras Fully Operational and Have a Clear View? Yes No Was Pin Pad Tampering Reviewed Based on the Compass Project? Yes No Verify Equipment Is Fully Operational and Secure Thermal Printer POS & Hand Scanners Catalina Equipment Register Lane Lights Register Belts Cordless Phones Communicators Are There Any Services That Are Not Fully Operational? Yes No Western Union Lottery Coinstar Rug Doctor MVP Kiosk Other Is Cash Recycler Operational? (If Applicable) Yes No Are Any Service Tickets Required? Yes No Cleanliness Review Cleaning Opportunities and Note Concerns: Parking Lot:___________