WELCOME TO BAD HOFGASTEIN Here’s some essential info to get you ready for the mountain. STILL NEED TO ORGANISE YOUR SKI EXTRAS? Our expert team can help you sort your lift passes, equipment hire and ski/snowboard lessons so you’re all set for your first day on the slopes. Check where to find us on our Ski Explorer app, and when you arrive in your resort, just let us know what you’d like to book – we’ll do the rest. YOUR LIFT PASS If you’ve pre - booked your lift pass with Crystal, it’ll be in your Ready for the mountain pack. You can use your lift passes from Sunday. If you’ve not booked one yet, you can see the different types available below. It’s important to take a photo of your lift pass where the tracking number is visible in case you lose it. If you have the lift pass number, you’ll just pay the lift pass office an admin fee to replace it, you won’t need to buy a whole new one. Lift pass What’s included? Access Gastein Valley Access to the Bad Gastein, Bad Hofgastein, Sportgastein and Dorfgastein. T he Bad Gastein and Bad Hofgastein ski system is connected. If you however want to go skiing in Dorfgastein or Sportgastein, you can take the ski bus. The ski busses are centered by the Gondola and is very easy to take to the other Gastein areas. YOUR EQUIPMENT If you have pre - booked your equipment with Crystal, you can head straight to your hire shop (details below). Just tell them your name and you booking reference and that you have booked with Crystal Ski, to get your gear. Be aware that there is no place to leave your shoes when you have collected your equipment If you want to leave your shoes, you must rent a locker from Intersport. Your hire shop: Intersport Fleiss. It is right by the gondola and ski pass o ffice in Bad Hofgastein. Opening times: Monday – Sunday: 8 am – 6pm I f you arrive before the hire shops close, we recommend going to pick up your equipment the same day so that you can go straight to the mountain on Sunday. You can still go the next day but give yourself some extra time in case it’s busy. It is important to remember that you will need to wear ski socks if you’re hiring boots, and you’ll need to take your own boots with you if you’re just hiring skis or a snowboard. Not sure what equipment you’ll need? We recommend Economy if you are a beginner and still getting used to the slopes. If you’ve got some experience and are looking to improve your existing skills, you should go for Premium equipment. Superior equipment is best for experienced skiers who want to use more recent, high - performance equipment. SKI OR BOARD SCHOOL Booking ski or snowboard lesson is the best way to learn and improve your technique. Here in Bad Hofgastein, we work with Bad Hofgastein Skischule. Their uniform is blue with white texti ng. If you’ve pre - booked lessons with Crystal, you will find it under Extras in our Ski Explorer app. When you go the ski school meeting point on the first day, you need to give them your name. If you have booked a full day ski school for kids, you also ne ed to pay the ski school for the lunches on the first day. If you have prebooked ski school, you need to go into the following website and self - check - in . After that, you just must go into the ski school on Sunday morning, and they will help you with where to go. https://badhofgastein - desk.skischoolshop.com/checkin Ski school me eting point: The ski school meeting point is at 09:15 and will be by the ski school office, right by the Gondola in Bad Hofgastein . It is a short walk from most hotels, but if you will be carrying equipment you can always take the ski bus. The ski buss stations are located really close to all hotels and runs every 15 minutes. If you were to be late, you must take the ski buss to Ange rtal and meet up with the ski school. Arrive at: We recommend aiming to arrive at least 30 minutes before on the first day, so that you can get all your equipment. A nd the rest of the days, we recommend that you are at the meeting point about 15 minutes before. If you still need to book your lessons, your Crystal Rep can help. Just let them know if you’re interested, and we’ll sort the rest. HOW DO I GET TO THE SLOPES? The nearest lift to your hotel is the Schlossalmbahn. It is the big Gondola in Bad Hofgastein. To get there, you can walk from your hotel, or take the ski bus. WHERE TO FIND YOUR CRYSTAL TEAM Our Ski Explorer app is packed full of useful info about Bad Hofgastein. To see where to find your Crystal Rep, go to the ‘Trip’ section, under ‘ Meet the Teams’. Come and see us for a chat, to ask any questions or for more advice on where to ski and things to do in Bad Hofgastein. Need to speak to someone? Get in touch with our Crystal overseas team 24/7: From a UK Mobile: +44 3333 365 147 From an Irish mobile: +353 16992201 We wish you a wonderful stay here in Bad Hofgastein. See you on the slopes! Your Crystal Team Klara and Angelica