BANT Lead Script with qualifying custom questions Hi, am I speaking with John Major? John, hi, this is Sam Johnson on behalf of ServiceNow – is this a good time to speak with you? Yes No INTRO I am calling to share an ebook titled as ServiceNow ServiceWatch Impact Study May I send this information to you? If Yes > Go Ahead Collect Information Email, Job Title, Zip Code Value Proposition: Mandatory Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from manufacturing and supply chain through to customer service and online sales. Because of their critical nature, business services need to be highly available and responsive – any disruption has a major financial and customer I'm pact. Download this study to learn more about ServiceNow’s ServiceWatch and how it can help your organization prevent outages that could lead to:Lost rev enueLost employee productivityLost customers Custom Questions: 1) What Role do you plan in the decision making process with regards to purchasing? a. Influencer b. Recommender c. Decision Maker 2) Which of the following areas do you feel are a business need for the company? a. Increasing workflow and productivity across the business b. Creating more business applications, efficiently and quickly c. Stronger management and reporting tools d. Improve service delivery 3) Have you established a budget for an ITSM solution? a. Yes b. No 4) What time frame are you looking to implement an ITSM solution? a. <6 months b. 6 months to 1 year (More than 1 year not allowed) Thank you for sharing the details and your time. I will share the ebook shortly. You have a good day ahead. Bye