Homeowner’s Manual Preface - Chairman’s Welcome Note Chapter 1 - About Emaar About Emaar Properties About Emaar Misr Services & Contacts Chapter 2 - Community Rules (life Style) Definitions Personal Conduct & Liabilities Common areas & Public amenities Vehicles & Parking Restrictions Public Maintenance & Aesthetics Home Appearance Beach Rules and Regulations General Rules Homeowners’ Cards Guest Cards Domestic Staff Cards Access Control Amendments And Violations Chapter 3 - Facilities and Services for Your Home Chapter 4 - Modifications & Home improvement Regulations 2 6 10 12 18 22 28 32 36 38 42 42 42 42 43 43 46 50 54 Homeowner’s Manual Welcome to your new home Dear Emaar Misr Property Owner, On behalf of Emaar Misr, I would like to congratulate you on your decision to buy an Emaar home at Marassi. As a resident of one of the Mediterranean’s newest and most prestigious international resort communities, you will enjoy all the amenities and comfort of the Egyptian North Coast lifestyle at its finest. I am sure you are as excited as we are about your move-in. Nestled in the pristine Sidi Abdel Rahman Bay, Marassi offers residents seven distinct lifestyle districts characterized by some of the finest architectural styles of the Mediterranean. In addition to the beauty of its surroundings, the resort also houses an 18-hole golf course, a Beach Club as well as extensive healthcare facilities. Marassi will also be home to one of the largest marinas in the region, and will shortly become a bustling resort community, offering its residents unparalleled amenities and an exclusive seaside environment, features which further guarantee Marassi’s ability to accommodate the needs and recreational interests of all residents, regardless of variations in age and preference. Your comfort is our top priority; thus, we have developed a comprehensive handover manual, which takes into account every detail that will make the transition into your new home a smooth and enjoyable experience. Information pertaining to our services, facilities, and contacts will of course be updated annually to ensure that you are aware of any and all updates at Marassi. By exceeding the expectations of our valued clients and, indeed, of the industry itself, Emaar continues to prove that it is a world-class developer. Those words are easy for me to write, but they are tangible in the quality and lifestyle provided in the home into which you are about to move. Welcome to a unique experience. Mohamed Ali Alabbar CHAIRMAN’S WELCOME NOTE | 2 About Emaar Properties M About Emaar Properties Emaar Properties PJSC, a Dubai-based Public Joint Stock Company listed on the Dubai Financial Market, is a global property developer and provider of premier lifestyles. Emaar has been shaping landscapes and lives in the Emirates since the company’s inception in 1997. Emaar develops value-added, carefully master-planned communities that meet the home buyers’ full spectrum of lifestyle needs. Emaar is extending its expertise in creating master-planned communities internationally and has a significant presence globally. Simultaneously, the company has developed competencies in hospitality and leisure, shopping malls and retail, education, healthcare and financial services. An ISO 9001:2000 quality certified company, Emaar underscored its commitment to quality by winning the coveted Dubai Quality Award in 2006, and reiterated its commitment to sustainable environment practices by winning the ISO14001:2004 certification. Emaar has several real estate projects in its primary market of Dubai, including established communities and developments in various stages of completion. A highlight of Emaar’s approach to developing integrated lifestyle destinations is Downtown Dubai, the 500 acre mega-project described as the ‘new heart of Dubai.’ Emaar’s established communities include Dubai Marina, a luxurious waterfront project; Arabian Ranches, a premier desert-themed residential development; and Emirates Living, which comprises Emirates Hills, The Meadows, The Springs, The Greens, The Lakes and The Views. World-Class Developments Emaar’s most ambitious project within the UAE is the USD 20 billion Downtown Dubai development. The community features several architectural and engineering landmarks. These include Burj Khalifa, the world’s tallest building; The Dubai Mall, the world’s largest shopping and entertainment destination; and The Dubai Fountain, the world’s tallest performing fountain set in the 30 acre Burj Khalifa Lake. Other developments include The Address Downtown Dubai, a five-star premium hotel; The Palace – The Old Town, a spectacular lakeside hotel; The Address Dubai Mall, a luxury hotel linked to the world’s largest shopping and leisure destination; and Souk Al Bahar, a modern shopping mall with Arabesque architectural features. Emaar is also developing the Emaar Boulevard in Downtown Dubai, which, at 3.5 kilometres long and 75 meters wide, will be one of the finest boulevards in the Emirates. Emaar Boulevard is envisioned as a lifestyle attraction showcasing culture and art in a relaxing setting with food and beverages and retail choices. The prestigious dedicated commercial offering in Downtown Dubai is Emaar Square, featuring a collection of offices that compliments the strong residential component of the 500 acre community. Global Presence With six business segments and more than 60 active companies, Emaar has a collective presence in several markets spanning the Middle East, North Africa, Pan-Asia, Europe and North America. The company has established operations in the United Arab Emirates, Egypt, Saudi Arabia, Syria, Jordan, Lebanon, Morocco, India, Pakistan, Turkey, China, the United States, Canada and the United Kingdom. Emaar is developing Boulder Hills, a world-class leisure and residential community in Hyderbad; Mohali Hills in Punjab and The Palm Springs and The Palm Drive in Gurgaon, India. The company has pioneered the development of master-planned communities in Pakistan with Highlands and Canyon Views in Islamabad, and Crescent Bay in Karachi, Pakistan. In Morocco, projects include Amelkis II & III, Bahia Bay, Oukaimeden, Saphira and Tinja. Samarah Dead Sea Resort in Jordan; Tuscan Valley in Turkey; and The Eighth Gate project in Damascus, Syria are also master-planned communities by Emaar. In Saudi Arabia, Emaar is developing King Abdullah Economic City, a mixed-use project located on the Red Sea coast. The largest private sector-led development in the region, King Abdullah Economic City sprawls over 168 million square meters and features six distinct components: a modern world-class Sea Port, Industrial Zone, ABOUT EMAAR PROPERTIES | 6 Central Business District, Resort Zone, Educational Zone and Residential Communities and has the potential to create one million jobs. Emaar Middle East, a property development associate company of Emaar Properties, focused on projects in the Middle East region, has also unveiled several projects in key growth markets in the region. These include Jeddah Gate, a master-planned mixed-use project spread over half a million square meters in Jeddah’s new downtown; and Al Khobar Lakes, a luxury lakefront development set over 4.3 million square meters. This year, Emaar also unveiled the fully-serviced Emaar Residences at the Fairmont Makkah in Abraj Al Bait, and has signed a management agreement with Kingdom Holding in Saudi Arabia for developing mega-projects. Emaar signed a Memorandum of Understanding with Shanghai China-News Development Limited, a Chinese government entity and subsidiary of the People’s Daily Shanghai branch, to explore mixed-use property and infrastructure development projects in key Chinese cities. In Dubai, Emaar Properties PJSC launched it’s wholly-owned subsidiary, Dawahy Development with it’s value homes addressing the burgeoning demand for value housing in the region. Strategic Acquisitions and Partnerships Emaar joined hands with The Turner Corporation, America’s leading building services provider, to form a new entity, Turner International Middle East Ltd., to jointly tap regional growth opportunities. In a move that scaled up its core competency in product sales across the international arena, particularly in the Western hemisphere, Emaar acquired Hamptons International, a UK-based premier real estate company. Today Hamptons is one of the leading real estate agencies in the Middle East, offering a diverse portfolio of regional and international projects. While continuing to actively pursue expansion in its core business of innovative, high-quality real estate development, Emaar has diversified into related business lines to further build value for its shareholders, which include the Government of Dubai. Luxury Hotels and Resorts Emaar has teamed up with Giorgio Armani S.P.A to build and manage ten Armani Hotels and Resorts across the world. An Armani Hotel and Armani Residences will feature in Emaar’s flagship Burj Khalifa. Other locations announced include Marassi, Milan and Marrakech. Hospitality and Leisure Emaar has made extensive forays in the hospitality and leisure sector with the current portfolio of Emaar Hospitality Group LLC encompassing The Address Hotels + Resorts, the group’s five-star premium hotel brand that includes The Address Downtown Dubai, The Address Dubai Mall and The Palace – The Old Town, and The Address Dubai Marina; the Arabian Ranches Golf Club; The Montgomerie, Dubai; Dubai Polo and Equestrian Club; Dubai Marina Tact Club; Nuran Serviced Residences; and Hayya! Recreation Clubs. Malls and Retail The award-winning property developer has expanded into the retail sector with planned investments of over US$ 4 billion with 10 million square feet of retail property in operation or under development in the emerging markets of the Middle East, North Africa, the Indian subcontinent and South Asia. The flagship shopping mall development of Emaar is The Dubai Mall, the world’s largest shopping and entertainment destination, located within Downtown Dubai. In December 2008, Emaar also opened the Dubai Marina Mall at Dubai Marina, the first and largest of its kind waterfront project in the region. ABOUT EMAAR PROPERTIES offer international curricula through a series of educational institutions — primary, secondary and tertiary — within the MENA region and the Indian subcontinent. In 2007, Emaar opened its first international schools in Singapore and Dubai. Education Emaar has diversified into education, and acquired Raffles Campus, a Singapore-based educational provider, to offer international curricula through a series of educational institutions — primary, secondary and tertiary within the MENA region and the Indian subcontinent. In 2007, Emaar opened its first international schools in Singapore and Dubai. Healthcare The company launched its healthcare initiative by unveiling plans to enter the healthcare sector in the MENA and South East Asia markets. Emaar will construct hospitals, clinics and medical centers to provide world- class healthcare services. Emaar Healthcare Group complements the developmental ethos of Emaar Properties to create integrated lifestyle communities, and has joined hands with the US-based Methodist International to build, operate and manage healthcare centers in the MENA region and Turkey. Emaar Healthcare has already opened its first healthcare facility, The Dubai Mall Medical Center in Downtown Dubai, and will open The Meadows Clinic and Arabian Ranches Clinic later this year. Strong and Diversified Fundamentals Emaar also holds equity in Dubai Bank, which is focused on retail and commercial banking; Amlak Finance, UAE’s leading Islamic home financing company; Emaar Financial Services; and Emaar Industries and Investments, which has an investment focus on high technology and light manufacturing industries in the region. Emaar’s focused expansion and diversification strategy sees it firmly positioned to take center stage as a multinational and diversified business group. Awards for Quality Emaar has won multiple awards for its project development competencies. These include the Middle East Business Global Competitiveness Excellence Award 2009, the first ever Euromoney Gulf Real Estate Award for Best Overall Developer in the UAE as well as Best Residential Developer in the UAE, in 2005. Construction Week and Arabian Business have awarded the company with ‘Property Company of the Year’ and ‘Developer of the Year’ awards respectively. Emaar also won the Mohammed Bin Rashid Al Maktoum Business Award (MRM Award) for the company’s contribution to the economic growth of the UAE. Investment Corporation of Dubai (ICD), the investment arm of the Government of Dubai, recognized Emaar Properties PJSC for high value generation. Reiterating the company’s development expertise, Euromoney Liquid Real Estate Awards honored Emaar with six awards in 2008. For further information, please visit www.emaar.com ABOUT EMAAR PROPERTIES | 8 M About Emaar Misr Emaar Misr for Development S.A.E is the wholly-owned subsidiary of the UAE-based Emaar Properties PJSC, a global property developer with a collective presence in key global markets. Emaar has identified Egypt as a key market for growth, and has announced four key projects: Uptown Cairo, Marassi, Mivida and Cairo Gate. As a result, Emaar Misr is one of the largest foreign direct investors in Egypt’s real estate sector, with an investment portfolio of EGP 43.3 billion (AED 29.27 billion, US$7.97 billion). At the heart of every development by Emaar Misr is a key word: Community. We are not merely bringing brick and mortar projects to Egypt; we continuously strive to usher in a new lifestyle – one that has people at its core. Central to our projects in Egypt is our diligent choice of prime locations, within and outside of Cairo. The Emaar Misr philosophy is to consider the interests of the residents of our communities first and foremost. Uptown Cairo Uptown Cairo is an EGP 12 billion residential, commercial and leisure development located at the highest point of downtown Cairo, 200 meters above sea level. As the largest lifestyle development within Cairo, Uptown Cairo will soon evolve into a beating heart of the city, with easy accessibility from Maadi, Heliopolis, Nasr City and West Cairo. Spread over 4.5 million square meters, the community will feature a wide array of facilities including a business park, town center, mall, resorts, spa, sports & leisure facilities, a world-class golf course and a variety of luxurious residential villages. Uptown Cairo will include distinctive neighbourhoods featuring homes in various architectural styles, all set in lushly landscaped surroundings with generous floor plans that accentuate the feeling of space. Work at Uptown Cairo is progressing as per schedule, with handover of units expected to begin in June 2011. Marassi With an investment value of EGP 10 billion, one of the most historically favored beaches in Egypt, Marassi has a prime location along Sidi Abdel Rahman Bay in Alamein, offering an extensive beachfront and white sandy beaches. Emaar Misr’s vision for Marassi is as a year-round, international resort destination, transforming the North Coast into a key international tourist destination, on par with France or Italy’s Rivieras. Home to the first Armani Residences, Marassi features seven distinct lifestyle districts, each with distinctive identities and activities. In addition, the resort will feature up to 3,000 hotel rooms, a marina, an 18-hole golf course and healthcare facilities. A true Mediterranean destination, Marassi is accessible from the Burj El Arab and El Alamein Airports, both offering direct connections to major European cities, and is only a two-hour drive from Cairo. Work on Marassi’s various components is progressing rapidly, as the handover process for around 1500 units has begun. Mivida An EGP 6 billion residential development at the 5 th district, New Cairo City, Mivida is located near the American University in Cairo and only 20 minutes away from Cairo International Airport. Mivida will feature 5,000 homes designed by international architects over 3.8 million square meters. The main characteristic of the development will be its green lifestyle, with a central park sprawling over 30 acres of land, 222 acres of smaller parks, and shaded trails meandering throughout the property. In addition, Mivida comprises commercial spaces and other lifestyle amenities such as a state-of-the-art business park, a healthcare center, an international school, retail outlets and a five star hotel. Mivida’s Business Park introduces a new concept that combines convenience and functionality with aestheticism; offering a warmer and more pleasant work atmosphere, shielded from noise and pollution. Construction on the Business Park and other infrastructure work is progressing on schedule. Cairo Gate Cairo Gate is an EGP 4 billion upscale mixed-use development located at the beginning of the Cairo - Alexandria Desert Road, spanning over 160 acres (670,000 square meters). It will feature shopping and entertainment amenities from select international brands, integrated among chic residences, offices and a luxury hotel. ABOUT EMAAR MISR | 10 M Services & Contacts Emaar strives to provide you with the best customer service experience possible. Our core team is made up of professional executives who are ready to respond to your needs in a prompt and reliable manner. The team at Emaar consists of executives from Customer Care, Property Handover, Property Transfer and Finance. Please see below for a brief on the different roles for each of our teams along with their contact details. Property Handover The core mission of the Property Handover team is to build enduring value and relationships for Emaar by providing customers with home orientations, information and services. Among its key responsibilities are communicating the status of the customers’ home, initiating and conducting home orientations and handing over the keys to the property owner, providing information on utility connections and handling queries related to parking spaces and storage facilities. Each Property Handover Executive is committed to providing a unique pre-residence service to every Emaar homeowner. For post residence service please refer to Facility Management Section. Customer Care At Customer Care, we provide our valued customers with a personalized service, covering a range of inquiries of concern right from the time of purchase throughout the customer’s experience with the company. This may include queries related to contract issues, accounts information, payment extensions, handover of property, property transfer, communication, upgrade/downgrade of the property, additional/deletion of names and in case of modification requests. Furthermore, we have a role in the Home Alterations Department, customers will approach the Customer Care Department to submit their request, which will be forwarded to the Home Alterations Department. At Customer Care we strive to meet the needs of all our customers and deliver our services to the highest standards. You can contact Customer Care using the details below: E-mail: customeremaarmisr@emaar.ae Call Center: 16116 Fax: +2 02 2503-2020 Emaar Misr, PO Box 229, Mokattam 11571, Cairo, Egypt. Credit Control The Credit Control Department’s main objective is to ensure timely collections of due amounts and to keep track of all financial details in a customer’s account. This department works from Emaar Misr’s Sales Center (H/Q Uptown Cairo PO Box 229, Mokattam 11571, Cairo, Egypt). At Credit Control, we strive to meet the needs of our customers and deliver our services to the highest standards. For any queries or information relating to payments, please contact us at: E-mail: creditcontrolmisr@emaar.ae Fax: +2 02 2503-2020 Call Center: 16116 / +2 02 2503-2067 Emaar Misr, PO Box 229, Mokattam 11571, Cairo, Egypt For any queries and related issues concerning Marassi residences and commercial property, please call the following Call Center: 1 6116 SERVICES & CONTACTS | 12 Putting customers first is a fundamental part of Emaar’s corporate commitment. Emaar Misr has a Call Center that serves as a one-stop solution hub for all the needs of Emaar Misr Customers. Call Center working hours are from 9:00 am to 9:00 pm CLT seven days a week. When you call the Call Center, our representative will ask you the following questions: • Your name • Your property details (tenant/owner) • Security verification questions • Your contact number(s) • Details of your service requirement • Access availability You can call the Call Center using the details below: Call Center: 16116 Integrated Community Management Community Management (CM) is a pioneer in providing community management services and was established with the objective of fulfilling Emaar’s promise of delivering lifestyle communities to our customers by developing management services including community rules and regulations. Facility Management (FM) is staffed with a highly trained and professional team, all of whom strive to provide the highest quality service to our customers. Specialization has enabled us to develop comprehensive management services across various disciplines including, financial, administrative, technical, procurement, customer service, communications and community rule enforcement. Additionally, EFM sets up and supports owners’ committees and liaises with the local authorities to ensure compliance with relevant laws and regulations pertaining to jointly-owned property schemes. This is in keeping with Emaar’s mission to provide world-class customer service and sustainable value to its customers. Integrated Community Management Contact Details: Call Center: 16116 SERVICES & CONTACTS SERVICES & CONTACTS | 14 Community Rules M Community Rules: Definitions