Change Manager - Pointel www.pointel.com Simplified, Secure, and Accelerated operations Part 1 www.pointel.com Introduction : This powerful solution automates deployments, streamlines change processes, and integrates seamlessly with DevOps practices to help contact centers operate with greater efficiency, reliability, and agility. Let’s explore how Change Manager brings measurable benefits to your Genesys Cloud environment. www.pointel.com Accelerate Deployment Cycles : Gone are the days of long, error-prone update processes. Change Manager automates cloud deployments, allowing teams to roll out updates and changes faster and more consistently across all environments. Automated deployment pipelines : eliminate repetitive manual tasks. Real-time monitoring : ensures immediate visibility into deployment progress. Quick rollbacks : enable fast recovery if issues arise. Result: Your contact center can innovate faster without worrying about downtime or deployment delays. www.pointel.com Strengthen Security and Compliance : Security and compliance are non-negotiable in today’s digital landscape. Change Manager enforces role-based access controls, audit trails, and multi-level approvals through its Maker and Checker framework. Every change is tracked, reviewed, and approved before implementation — ensuring compliance with internal policies and industry regulations. Result: A secure, controlled update process that minimizes risk while meeting stringent compliance requirements. www.pointel.com Empower Support Teams : Change Manager puts control back in the hands of your operations and support teams. With automated workflows and simplified interfaces, support staff can independently manage updates and resolve issues without relying on development teams. Result : Faster response times, improved efficiency, and a more empowered, agile workforce. www.pointel.com For more details : https://www.pointel.com/solutions/change- manager/ pointel.solution@gmail.com 1941 Oak Tree Rd #104, Edison, New Jersey 08820, United States www.pointel.com