PRF process simplification story “ PRF ” is the project request form process used to raise project requests within IFM . It’s a jointly agreed process designed in 2016 by UIB and Carillion Alawi IFM team. IFM project requests may vary between mini, minor, major, mega and procurement only requests based on the value and type of the request. In addition, the responsible team can differ based on the nature of the project. As the IFM contract has evolved, the environment has changed to a higher level of customer focus, and as a result of this , the existing process is now unable to meet the demand for a slicker, more e ffective process. (Currently the process is very long and time consuming with so many approval stages with generally the same process being applied to all scenarios irrespective of the size or type of the project. ) I n order to improve the existing process, firstly the critical areas of the process were mapped and then stages were revised and after that a new process was designed for Maximo. Now the process has an average of 19 steps, less approval points and more customer touchpoints. Existing PRF process 100% manual “pap er” based Automated approv al points Multiple c ustomer notification points throughout the process Initiation in Maximo portal Proposed automated PRF process The PRF process designed for Maximo is covering three streams: 1. IFM projects (Materials & Subcontractors) 2. Construction Normal Projects - Above 10k - Below 10k 3. Emergency projects below 10k The advantages of moving the process into Maximo are : 1. Digital process – Transferring from a paper - based process to a 100% paper less. 2. Cutting down steps for expediency 3. Less delay in approvals 4. Full visibility to all stakeholders 5. Customers updates “Touchpoints” 6. Improved reporting and dashboard and bottleneck traceability The new PRF process is now approved in principle , awaiting UIB stakeholder approval in order to proceed with a final quote. This will be followed by stakeholders communications, process testing, implementations and finally GO LIVE in MAXIMO.