Alessandro Antonini (they/them) Waterloo , London, SE1 Adaptable, resilient and passionate professional with solid hands-on experience in operations, strategy & fast-paced business environments . Knowing how to hustle, no task is too big or too small for me to tackle, a stickler to details , putting true passion into getting the job done with creative and innovative solutions . Most of my knowledge has been developed by "getting my hands dirty" on the field and by achieving a 360 degrees knowledge of the job , making me able to work by myself without supervision but nevertheless a strong team player, empathetic, able to anticipate business neeeds meanwhile keeping in mind employees differences and inclusivity, maximising productivity and managing the workforce with flair. Contact Details ☏ +44 7551 326 834 ✉ lsnntn@outlook.com ✎ www.linkedin.com/in/lsnntn Top Skills EXPERIENCE Operations Management Strategy & Data Analysis People Management Gorillas Technologies UK LTD UK Operations Manager 03-2021 / 12-2021 Languages - Accountable for the operations across the United Kingdom within ten P&L units, also responsible for sales forecast, planning, performance and people management - Optimised the management of ten teams with over 1500 employees, driving the development of thirty associates - People management the areas of recruitment, development, coaching, appraisals, performance managementand turnover - Implemented operational systems, processes & protocols, along with development of the existing ones in support of the company's needs - Streamlined department headcount addressing absenteeism and peformance issues - Created and delivered business strategies aligned with central operations objectives - Ensured all new processes and procedures were thoroughly implemented to all revelant teams - Defined, reviewed, replaced and set KPIs and OKRs ensuring a full achievement across my teams - Responsible for two-way communication between sites and head office - Been a key player in operational analysis as well as supporting and leading projects within different departments - Drived inatiatives to determine NPS score and promote its growth English ✭✭✭✭✭ Italian ✭✭✭✭ Spanish ✭✭✭✭ Education Public High School (GCSEs) 2010 / 2015 Volunteering Pride in London Event Operations Supervisor 2016 / Present Young & Co.'s Brewery PLC Pret a Manger EUROPE LTD Relief Manager Assistant General Manager 09-2020 / 03-2021 01-2019 / 03-2020 A3D2 LTD Benugo LTD Operational Support Manager Team Manager 01-2018 / 01-2019 09-2016 / 12-2017 HOBBIES In my spare time I enjoy studying computer science, engineering and cybersecurity, enriching my linguistic skills (aiming to learn up to fifteen) and to top all of that sweet passion I have a soft spot for photography, arts and crafts (DYI). Also in the past six years I have been volunteering to supervise the yearly celebrations of Pride in London - it's been a great opportunity to broaden my professional experience.