richard blank

In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart. He discusses the dynamics of working with family, including his wife and nephew, and the importance of open communication and respect. Richard also explores the future of the call center industry amidst technological advancements and offers advice