SERVICE MANUAL (COMMON) G N 6UR CH ASSIS S eg m en t : NX/NXB 9 - 888 - 784 - 01 LCD TV Sony EMCS (M) Sdn. Bhd., SVPM © 2020.03 (See next page for revision ) O R IGI N AL MA NU AL I SSU E D ATE: 2020 03 Conditions of Use : ( 1 ) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter the “Repair services”) under the service agreement entered into with the Sony group company (hereinafter the “Service agreement”) Using this information for any purpose other than the purpose described foregoing is forbidden ( 2 ) Only the Authorized Servicer’s officers, employees or subcontractors (including their officers and employees) whose duties justify a need - to - know and who have agreed to hold confidential this information (collectively hereinafter the ”Permitted users”) are permitted to access and use this information To disclose or disseminate to any person other than the Permitted users is forbidden ( 3 ) Destroy or erase any and all portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose described in Section ( 1 ) above ( 4 ) Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior written permission of the author (Notwithstanding foregoing, it is permitted to copy and distribute this information to the Permitted users ) ( 5 ) Please notify immediately any leakage, loss, theft, misappropriation, or other misuse of this information by e - mail to the following address : somk - gcs - tissnexim - adm@jp sony com ( 6 ) In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information Revision of Information : This information may be changed or updated at any time without any prior notice Please confirm that this information is up - to - date before using it SYS SET 2020/03/18 03:06:21 (GMT+09:00) Version D ate Su bj e c t 1 2020.03 1. 1 st Issue REVISION HISTORY SYS SET 2020/03/18 03:06:21 (GMT+09:00) T HIS S E R VI C E M A NU A L C ON T A INS C O MM O N INF O R M A TI O N F OR B E L OW R EGIONS A ND MODE L S : REGION AMERICA CHINA ASIA EUROPE JAPAN MODEL LISTS MODEL XBR - 55X900H XBR - 65X900H XBR - 75X900H XBR - 85X900H KD - 55X9000H KD - 65X9000H KD - 75X9000H KD - 85X9000H KD - 55XH9005 KM - 65X9000H KD - 75XH9005 KM - 85X9000H KM - 55X9000H KD - 65XH9005 KM - 75X9000H KD - 85XH9096 FW - 55BZ40H FW - 65BZ40H FW - 75BZ40H FW - 85BZ40H SYS SET 2020/03/18 03:06:21 (GMT+09:00) Not e : Pic tu res pro v id e d in th is m a nu a l m ay h a v e di ff eren c e f rom ac tu a l se ts Please refer Service Manual – Unique for below information : ▪ Disassembly and Removal Caution ▪ Wire Dressing ▪ Circuit Board Location ▪ Exploded Views and Part Lists Title Page SECTION 1 : SAFETY NOTES 5 SECTION 2 : SELF DIAGNOSTIC FUNCTION 13 SECTION 3 : TROUBLE SHOOTING 17 SECTION 4 : SERVICE ADJUSMENT 83 SECTION 5 : DIAGRAMS 95 SECTION 6 : PANEL HANDLING 100 TABLE OF CONTENTS SYS SET 2020/03/18 03:06:21 (GMT+09:00) 1 - 1 W a r n i ng s an d Cau t i on 1) C A U T I O N : T he se s e r v i c i n g in s t r uc t ion s a re f o r u se b y q ua li f i e d s e r v i ce pe rs onne l onl y 2) T o r edu ce t h e r i sk o f e l e c t r i c s ho c k , d o no t pe r f o rm an y s e r v i c i n g o t he r t han t ha t c on t aine d i n t h e ope r a t in g in s t r u c t i on s unle ss y o u a re q ua li f i e d t o d o s o 3) W ARN I N G! ! : A n i s o l a t i o n t r an s f o r m e r s hou l d b e u s e d d u r in g an y s e r v i ce t o a v oi d po ss i b l e s ho ck ha z a r d , b e c au se o f li v e c ha ss i s T h e c ha ss i s o f t h is r e c e i v e r i s d i r e c t l y c onne c t e d t o t h e a c po w e r li ne T h e r epla c eab l e f u se coul d b e i n t h e neu t r a l o f t h e m ain s s upp l y W hen r ep l a c in g t h e f u s e , t h e m ain s s hal l b e di sc onne c t e d f o r de - ene r g i z e t h e pha se c ondu c t o rs. (* E x c ep t A C ADAP TO R , Becau se i t doe s no t c a rry ou t r epla c in g a n in t e r nal f u s e ) 4) C A RR Y I N G T H E T V : B e s u re t o f o ll o w t h e se g uide l ine s t o p r o t e c t y our p r ope r t y an d a v oi d c au s in g s e r iou s in j u ry : • Ca rry t h e T V w i t h a n ade q ua t e nu m be r o f people ; la r g e r s i z e T V s r e q u i re t w o o r m o re people • Co rr e ct han d pla c e m en t w h il e c a rr y in g t h e T V i s v e ry i m po r t an t f or s a f e t y an d t o a v oi d da m a g e s. 5 ) SAFE T Y - RELA T E D C O M P O N E N T W ARN I N G! ! : C o m pone n t s iden t i f ied b y s hadin g an d ! m a r k o n t h e e x plode d v i e w s, a n d i n t h e p a r t s li st a re c r i t i c a l f o r s a f e op e r a t io n Rep l a ce t he se c o m pone n t s wi t h Son y pa r t s w ho se pa r t nu m b e rs appea r a s s h o w n i n t h i s m anua l o r i n s upp l e m e n t s publi s h e d by Son y Ci rc u i t ad j u s t m e n t s t h a t a re c r i t i c a l f o r s a f e op e r a t io n a re ide n t i f i e d in t h i s m anual Fo ll o w t he se p r o c edu r e s w hen e v e r cr i t i c a l c o m pone n t s a re r ep l a c e d o r i m p r ope r ope r a t io n i s s u s pe c t ed 6 ) I M P O R T A N T R E M I ND E R F O R T V M A I N B O A R D R EPLA C E M E N T : I t i s m anda t o ry f o r s e r v i ce c en t e rs t o c on f i rm t h e T V‘ s s y s t e m in f o rm a t io n a f t er ea ch r epai r c a rr ie d ou t w i t h M a i nboa rd r epla c e m en t S E C T I O N 1 S A F E T Y N O T E S SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 5 W hene v e r a T V M ai n boa rd i s r epla c ed , t h e c o rr e ct T V M ode l an d Se r ial nu m be r m u st b e r ein s e r t e d in t o m e m o r y T hi s i s a M AN D A TO R Y p r o c edu re t ha t ea ch s e r v i ce c en t e r m u st appl y Plea se r e f e r t o t h e c hap t e r o f AD J US T M EN T i n t hi s s e r v i ce m anua l t o f in d ou t ho w t o s e t t h e m ode l nu m be r an d s e r ia l nu m be r i n s e r v i ce m ode 1 - 2 - 1 C au t i o n Hand li n g o f LC D Panel W he n r epai r in g t h e LC D Panel , m a k e s u re y o u a re g r ounde d w i t h a w r i st band W he n r epai r in g t h e LC D Pane l o n t h e w all , t h e pane l m u st b e s e c u r ed u s in g t h e 4 m oun t in g hole s o n t h e r ea r c o v e r 1) D o no t p r e ss t h e pane l o r f r a m e ed g e t o a v oi d t h e r i sk o f ele c t r i c shock 2 ) D o no t scr a t ch o r p r e ss o n t h e pane l w i t h an y s ha rp ob j e c t s 3 ) Do not leave the module in high temperature or in areas of high humidity for an extended period of time 4 ) D o no t e x po se t h e LC D pane l t o di r e ct s un l i g h t 5 ) A v oi d c on t a ct w i t h w a t e r I t m a y c au se s ho rt c i rc ui t w i t hi n t h e m odu l e 6 ) D i s conne ct t h e A C po w e r w he n r epla c i n g t h e ba c k li g h t ( C CFL ) or in v e r t e r c i rc ui t ( H i g h v ol t a g e o cc u rs a t t h e in v e r t e r c i rc ui t a t 650 V rms) 7 ) Al w a y s c lea n t h e LC D pane l w i t h a s o f t c lo t h m a t e r ial 8 ) Use care when handling the wires or connectors of the inverter circuit Damaging the wires may cause a short circuit 9 ) P r o t e ct t h e pane l f r o m ES D t o a v o i d da m a g in g t h e ele c t r oni c c i rc ui t ( C - M O S ) SYS SET 2020/03/18 03:06:21 (GMT+09:00) 10 ) Du r in g t h e r epai r, D O N O T lea v e t h e Po w e r O n o r Bu r n - i n pe r io d f or m o re t ha n 1 hou r w hil e t h e T V i s f a ce do w n o n a c lo t h R e f e r Fi g u re 1 SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 6 F igu re 1. 1 - 2 - 2 C au t i o n f o r O LE D Panel 1 ) Hand li ng W he n r epai r in g t h e T V s e t , b e s u re y o u a re g r ounde d b y u s in g a w r i st band. * D o no t p r e ss o n t h e pane l o r f r a m e ed g e t o a v oi d t h e r i sk o f ele c t r i c s ho c k * D o no t scr a t ch o r p r e ss o n t h e pane l w i t h an y s ha rp ob j e c t s. * D o no t lea v e t h e m odul e i n hi g h t e m pe r a t u r e s o r i n a r ea s o f hi g h hu m idi t y f o r a n e x t ende d pe r io d o f t i m e. * D o no t e x po se t h e pane l t o di r e ct s unli g h t * A v oi d c on t a ct w i t h w a t e r. I t m a y c au se a s ho rt c i rc ui t w i t hi n t h e m odule. * Di sc onne ct t h e A C po w e r w he n r epla c in g * Al w a y s c lea n t h e pane l w i t h a s o f t c lo t h m a t e r ia l * U se c a re w he n handlin g t h e w i r e s o r c onne c t o rs. Da m a g in g t h e w i r e s m ay c au se a s ho r t * P r o t e ct t h e pane l f r o m ES D t o a v oi d da m a g in g t h e ele c t r oni c c i rc ui t * D o no t r eco mm en d po w e r - o n i n t h e c ondi t ion s w hi ch lai d f a ce do w n t he panel , i n r epa i r a c t i v i t y Re f e r Fi g u re 1. * W he n t r an s po r t in g b y hand , d o no t pu t s t r e ss o n t h e pane l an d t h e f r a m e a r oun d t h e scr een. Re f e r t o t h e pane l handlin g c hap t e r o f ea ch Se r v i ce m anua l , o r t h e " T r anspo r t in g " in f o rm a t io n o f t h e Re f e r enc e G uid e o f ea ch m ode l f or ho w t o hol d i t 2 ) O LE D Sc r een •Al t hou g h t h e O LE D scr ee n i s m ad e w i t h hi g h - p r e c i s io n t e c hno l o g y and 99 99 % o r m o re o f t h e pi x el s a re e f f e c t i v e , b l a ck do t s m a y appea r o r b r i g ht poin t s o f li g h t ( w hi t e , r ed , blue , o r g r een ) m a y appea r c on s t an t l y o n t he O LE D scr een T hi s i s a s t r u c t u r a l p r ope r t y o f t h e O LE D scr ee n an d i s no t a m al f un c t ion. •D o no t pu sh o r scr a t ch t h e f r on t f il t e r, o r pla ce ob j e c t s o n t o p o f t hi s T V s e t T h e i m a g e m a y b e une v e n o r t h e O LE D scr ee n m a y b e da m a g ed. • T h e scr ee n an d c abine t g e t w a rm w he n t hi s T V s e t i s i n u s e T hi s i s no t a m al f un c t ion. 3) P r ecau t i on s to P r o t ec t t h e Sc r ee n fr o m Da m age I m ag e r e t en t i on O LE D T V’ s a re s u sc ep t ibl e t o i m a g e r e t en t i o n ( bu r n - in ) du e t o t he c ha r a c t e r i s t i cs o f t h e m a t e r ial s u s ed I m a g e r e t en t io n m a y o cc u r i f i m a g es a re d i s pla y e d i n t h e s a me lo c a t io n o n t h e scr ee n r epea t edl y o r o v er e x t ende d pe r iod s o f t i m e T hi s i s no t a m a l f un c t io n o f t h e T V A v oi d di s pla y in g i m a g e s t ha t m a y c au se i m a g e r e t en t ion. T h e f o ll o w i n g a re exa m p l e s o f i m age s t ha t m a y caus e i m age r e t en t i on: •Con t en t w i t h bla ck ba rs ei t he r o n t h e t o p an d bo tt o m and / o r t h e le f t and r i g h t s ide s o f t h e scr een ( f o r e x a m ple , Le tt e r bo x ed , 4 : 3 scr een , S t anda rd de f ini t ion) •S t a t i c i m a g e s s u ch a s pho t o s. •Vide o g a m e s t ha t m i g h t ha v e s t a t i c c on t en t i n s o me pa rt o f t h e scr een. • O n - scr ee n m enu s, p r o g r a m g uide s, c hanne l lo g o s e t c. •S t a t i c c on t en t f r o m appli c a t ion s. • O n - scr een t i c k e rs, s u ch as t ho se u s ed f or ne w s and headline s. S E C T I O N 1 S A F E T Y N O T E S SYS SET 2020/03/18 03:06:21 (GMT+09:00) SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 7 T o r educ e t h e r i s k o f i m ag e r e t en t i on: •Fil l t h e scr ee n b y c han g in g [ W id e m ode ] t o eli m ina t e t h e bla ck ba rs. Sele ct [ W id e m ode ] o t he r t ha n [ No rm al ] • T u rn o f f t h e O S D ( O n S cr ee n Di s pla y ) b y p r e s sin g t h e D I SPLA Y bu tt on, an d t u rn o f f t h e m enu s f r o m c onne c t e d e q uip m en t Fo r de t ail s, r e f e r t o t h e in s t r u c t io n m anual s f o r t h e c onne c t e d e q uip m en t •A v o i d di s pla y in g s t a t i c i m a g e s w i t h b r i g h t c olou rs ( i n c ludin g w hi t e ), c lo c k s o r lo g o s o n an y po r t io n o f t h e scr een. •Se t t h e pi c t u re s e tt i n g s ba s e d o n t h e a m bien t c ondi t ion s. T h e S t anda rd Pi c t u re i s r e c o mm ende d f o r ho me u se an d w he n v ie w i n g c on t en t t hat o f t e n di s pla y s t h e s t a t io n l o g o s, e t c. T h e T V ha s f ollo w in g f ea t u r e s t o hel p r edu c e / p r e v en t i m a g e r e t en t ion. P r e ss t h e H O M E bu tt on , t he n s e l e ct [ Se tt in g s] – [ P i c t u re & Di s p l a y ] – [ E x pe rt pane l s e tt in g s] – t h e de s i r e d op t ion. O t he r f ea t u re T h e scr ee n b r i g h t ne ss i s au t o m a t i c all y r edu c e d w he n di s pla y in g s t il l i m a g e s, c l o c k s, b r i g h t c olou rs o r lo g o s e t c. I M P O R T A N T RE M I NDE R F O R O LE D P A N E L REPL A C E M E N T W he n c a rr y in g ou t O LE D pane l r epla c e m en t , i t i s m anda t o ry o f a s e r v i ce c en t e r t o c on f i rm an d r e c o rd Pane l O N t i me & Panel Re f r e sh t i m e s. I t i s be c au se t he y a re i nd i s pen s abl e in f o rm a t io n i n o r de r t o c la r i f y r e s pon s ibil i t y f o r i m a g e r e t en t io n a f t e r pane l r epla c e m en t Plea se r e f e r t o t h e c hap t e r o f SEL F D I A G N O S I S FUNC TIO N i n t hi s s e r v i ce m anua l t o f i n d ou t ho w t o c on f i rm t h e Pane l O N t i me & Pane l Re f r e sh t i m e s i n s e r v i ce m ode. Pane l r e fr esh Pane l r e f r e sh w i l l au t o m a t i c all y r u n t o ad j u st t h e uni f o rm i t y o f t h e T V scr ee n a f t e r i t ha s bee n i n u se f o r lon g pe r iod s o f t i m e. Pane l r e f r es h c a n al so b e pe r f o rm e d m anuall y an d s houl d onl y b e u s e d i f i m a g e r e t en t io n i s v e ry no t i c eabl e o r y o u s e e t h e f o l lo w in g m e s sa g e: [ Pane l r e f r e sh di d no t f ini s h .. ] Cau t ion: • T h e Pane l r e f r e sh f un c t i o n m a y a f f e ct t h e panel A s a r e f e r en c e , pe r f o r m t h e Pane l r e f r e sh onl y on ce a y ea r, d o no t pe r f o r m i t m o re t ha n on ce a y ea r a s i t m a y a f f e ct t h e u s abl e li f e o f t h e panel •Pane l r e f r e sh t a k e s abou t on e hou r t o c o m ple t e. • A w hi t e lin e m a y b e di s pla y e d o n t h e scr ee n du r in g t h e Pane l r e f r e s h, t h i s i s no t a m al f un c t io n o f t h e T V •Pane l r e f r e sh w i l l on l y w o rk w he n t h e r oo m t e m pe r a t u re i s be t w ee n 10 º C an d 4 0 º C P i xe l sh i ft Au t o m a t i c all y m o v e s t h e i m a g e o n t h e scr ee n t o p r e v en t i m a g e r e t en t ion. 1 - 3. Caution for board handling Symptom : The following problems will occur due to handling of the IC mounted on the board ・ Solder crack due to substrate handling (stress) ・ IC breakdown due to static electricity (ESD) When repairing the TV at the customer‘s home or service station or Repair of defect board, please pay attention to the handling of the board ※ Substrate that needs attention for handling ・ Main Board （ B ** - Board ）・ Backend Board （ D ** - Board ） S E C T I O N 1 S A F E T Y N O T E S SYS SET 2020/03/18 03:06:21 (GMT+09:00) SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 8 ESD wrist - strap ESD wrist - strap to be checked daily. Use Multi - meter to make sure resistance of ESD wrist - strap is OK. (R=750K Ohms to 35Mega Ohms) ESD cushion/sheet Please use a bag containing the board or a special seat ※ Things to prepare in advance 1) Caution for Board handling(Stress) Be sure to observe the following contents. ③ Handle with care. Do not swing. ① Hold the board with both hands ② Do not hold/push Heat - Sink S E C T I O N 1 S A F E T Y N O T E S SYS SET 2020/03/18 03:06:21 (GMT+09:00) SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 9 ④ Regardless of Good board or Defective board, always put it on ESD cushion/sheet slowly. ⑤ Do not stack up ⑥ Keep vertical position and put in/take out from Box. Always put in to ESD bag then place into Box/Container Box. ⑦ Do not hold Heat - Sink when take out or install it.. 2) Caution for Board handling(ESD) Be sure to observe the following contents. ① When take off Rear - Cover, do not touch to board ② Use ESD wrist - strap S E C T I O N 1 S A F E T Y N O T E S SYS SET 2020/03/18 03:06:21 (GMT+09:00) SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 10 ※ Installation example of wrist - strap Please connect the clip to the metal part of the chassis of the TV with the wristband grounded. Below is a grounding example of each model. ＜ K* - 55/65A9F ＞＜ K* - 65Z9F ＞ ※ Caution ESD wrist - strap to be checked daily. Use Multi - meter to make sure resistance of ESD wrist - strap is OK.(R=750K Ohms to 35Mega Ohms) 1 0 ③ When holding board, do not hit/touch to Plastic part(s) ④ After take defective board out from TV, put it into ESD bag. Do not place on floor mat/carpet direct. And, always put it on ESD cushion S E C T I O N 1 S A F E T Y N O T E S SYS SET 2020/03/18 03:06:21 (GMT+09:00) SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 11 1 - 4 Cau t i o n A bou t t h e L i t h i u m Ba tt e ry 1) Dan g e r o f e x plo s i o n i f ba tt e ry i s i n c o rr e c t l y r ep l a c ed R epla ce onl y w i t h t h e s a me o r e q u i v alen t t y pe. 2) O u t e r c a se b r o k e n ba tt e ry s houl d no t c on t a ct t o w a t e r. 1 - 5 Sa f e ty Check - O ut A f t e r c o rr e c t in g t h e o r i g ina l s e r v i ce p r oble m, pe r f o r m t h e f o ll o w i n g s a f e t y c he c k s be f o re r elea s in g t h e s e t t o t h e c u s t o m e r : - 1) Che ck t h e a r e a o f y ou r r epai r f o r un s o l de r e d o r poo r l y s olde r ed c onne c t ion s. Che c k t h e e n t i re bo a rd s u r f a ce f o r s olde r s pla s he s and b r id g e s. 2) Che ck t h e in t e r boa rd w i r i n g t o en s u re t ha t n o w i r e s a re pin c he d or c on t a ct h i g h - w a tt a g e r e s i s t o rs. 3) C he ck a l l c o n t r o l k no b s , s hield s, c o v e r s , g r ou n d s t r ap s an d m ou n t ing ha r d w a re ha v e bee n r ep l a c ed B e a b s o l u t e l y c e rt ai n y o u ha v e r ep l a c ed a l l t h e in s ula t o rs 4 ) Look for unauthorized replacement parts, particularly transistors that were installed during a previous repair Point them out to the customer and recommend their replacement 5 ) Look for parts which, though functioning show obvious signs of deterioration Point them out to the customer and recommend their replacement 6 ) Check the line cords for cracks and abrasion Recommend the replacement of any such line cord to the customer 7 ) Check the antenna terminals, metal trim, metalized knobs, screws and all other exposed metal parts for AC leakage Check leakage test as described next 8 For safety reasons, repairing the Power board and/or Inverter board is prohibited 1 - 6. Leakage Test (To protect electric shock when customer touch the terminal.) Leakage current can be measured by V: Voltmeter or oscilloscope (r.m.s. or peak reading) Stabilized power supply instrument and isolated voltage transformer: Use too much current capacity and isolated voltage transformer does not need to use stabilized power supply equipment. Specification of RMS volt meter: Input resistance > 1 Mohm, Input capacitance < 200 pF, Frequency range: 15 Hz – 1MHz . Refer Figure 2. Isolated type volt - meter (FLUKE 8921A etc *1) *1 Not use FLUKE 8920A that connected to protective earth by diode # Leakage current of measurement instrument is less than 10μArms when under test equipment AC plug is opened # Set up the following condition and turn on the set. Applied voltage: Nominal input voltage (Description on Nameplate) # Measure the leakage current between one phase conductor and neutral for terminal A and terminal B. Read rms value, and then calculate to peak value PEAK VALUE =√2 RMS VALUE Co m pl y w i t h t h e f ollo w in g r e q ui r e m ent Cla ss I I e q u i p m en t ( 2 - pi n plu g ): f o r ea ch t e rm inal , t h e w o rst v alu e of m easu r e m en t m u st no t e x c ee d A C 350u A pea k ). No t e : in c ludin g A C adap t o r, A C adap t o r / D C ope r a t e d uni t c o m bina t ion F igu re 2 – Mea s u r ing net w o rk f o r Lea k ag e C u rr ent S E C T I O N 1 S A F E T Y N O T E S SYS SET 2020/03/18 03:06:21 (GMT+09:00) SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 12 1 - 8 Lea d F r e e I n f o rm a ti on T h e c i rc ui t boa r d s u s e d i n t he se m odel s ha v e bee n p r o c e ss e d u s ing Lea d F r e e Solde r. T h e boa r d s a re iden t i f ie d b y t h e L F lo g o lo c a t ed c lo se t o t h e boa rd de s i g na t ion. Fi g u re 4 : L F Lo g o F igu re 5 : L F logo o n c i r c ui t boa rd 1 - 7 Ho w to F i n d a G oo d Ea rth G r ound 1) A c old - w a t e r p i p e i s a g ua r an t ee d ea r t h g r ound ; t h e c o v e r - pla t e r e t a i nin g scr e w o n m o st A C ou t le t bo x e s i s a l so a t ea r t h g r ound. 2) I f t h e r e t ain i n g scr e w i s t o b e u s e d a s y ou r ea r t h g r ound , v e r i f y t ha t i t i s a t g r oun d b y m ea s u r in g t h e r e s i s t an ce be t w ee n i t an d a c old - w a t e r pipe w i t h a n oh mm e t e r T h e r eadin g s houl d b e z e ro oh ms. 3) I f a c old - w a t e r p i p e i s no t a cc e ss ible , c onne ct a 60 - t o 100 - w a t t t r oub l e - li g h t ( no t a neo n la m p ) be t w ee n t h e ho t s id e o f t h e r e c ep t a c l e an d t he r e t a i nin g scr e w T ry bo t h s lo t s, i f ne c e ss a r y , t o lo c a t e t h e ho t s id e o n t he line ; t h e l a mp s houl d li g h t a t no rm a l b r illian ce i f t h e scr e w i s a t g r ound po t en t ia l (s e e Fi g u re 3 ). F igu re 3 C he c k in g f o r ea r th g r ound. T h e s e r v i c i n g o f t he se boa r d s r e q ui r e s s pe c ia l p r e c au t ion s. I t i s s t r on g l y r e c o mm ende d t o u se Lea d F r e e Solde r m a t e r ia l i n o r de r t o g ua r an t e e op t i m a l q uali t y o f ne w s olde r j oin t s. S E C T I O N 1 S A F E T Y N O T E S SYS SET 2020/03/18 03:06:21 (GMT+09:00) S E C T I O N 2 S E L F D I A G N O S T I C F U N C T I O N SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 13 T he un i ts i n th i s m anu a l conta i n a se l f - d i ag n o st i c f unct i o n If an e rr or occu r s, the S m a r t C o r e R ed LED w il l auto m a t i c a ll y be g i n to f l ash. T he nu m b e r of t i m es the LED f l ashes t r ans l ates to a p r obab l e sou r ce of the p r ob l e m A de f i n i t i o n of the S m a r t C o r e R ed LED f l ash i nd i cato r s i s li sted i n the i nst r uct i on m anu a l f or the use r ’ s kno w l ed g e and r e f e r e n ce. If an e rr or s y m ptom cannot be r ep r oduc e d, the r e m ote co mm a n d e r can be used to r e v i ew the f a il u r e occu rr ence d a ta sto r ed i n m e m o r y to r e v eal past p r ob l e m s and how o f ten these p r ob l e m s occu r D IAG N OS T IC T EST I ND I C A T O RS W he n an e rr or occu r s, the S m a r t C o r e R ed LED w il l f l ash a set nu m b e r of t i m es to i nd i cate the poss i b l e ca u se of the p r ob l e m . If the r e i s m o r e than one e rr o r , the LED w il l i dent i fy the f ir st of the p r ob l em a r eas. R esu l t f or a l l of the f o ll o w i ng d i a g nost i c i te m s a r e d i sp l a y ed on sc r een. If the sc r een d i sp l a y s a “ 0 ” , no e rr or has occu rr ed Smart Core RED LED blinking count NX/NXB 2x Main 12V over voltage [MAIN_POWER] 3x Main 5.0V failure [DC_ALERT] Audio amp. protection [AUD_ERR] 4x
LED driver failure/LED voltage protection [LD_ERR] Error detection of the I2C communication between the Main device and the LD IC.[BCM_ERR] 5x
Panel ID EEPROM I2C No ACK (Also panel power failure is a suspect) [P_ID_ERR] 6x
Backlight failure [BACKLIGHT_ERR] 7x
Over temperature protection [TEMP_ERR] 8x - Blue italic : detect at startup sequence only. : Power supply board, : Main board, : T - con board, : LD board
: Panel module, : Speaker For China Models : Please use FY19 remote (or older) to enter to Service Mode. Se lf D i ag Qu i c k R e f e r en c e ( LE D b li n k i ng) SYS SET 2020/03/18 03:06:21 (GMT+09:00) S E C T I O N 2 S E L F D I A G N O S T I C F U N C T I O N SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 14 Self Diagnosis Quick Reference (Not LED blinking [Record Only]) : Main board, : T - con board, : LED, IR & sensor board Error Item NX/NXB TU_DEMOD - TCON ERR T - CON device I2C communication failure AUD_ERR_I2C Audio amp I2C communication failure TEMP_ERR_I2C Temp sensor I2C communication failure TU_DEMOD_I2C Tuner & Demodulator I2C communication failure EARC_ERR_I2C - 8KBE_COM_ERR - 8KSHV_ERR - AMB_ERR_I2C - SYS SET 2020/03/18 03:06:21 (GMT+09:00) S E C T I O N 2 S E L F D I A G N O S T I C F U N C T I O N SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 15 Se lf D i agnosis Service Menu Entry (Self Diagnosis Display) - Go to the standby by a remote. - Push the buttons sequentially: <5> . Exit - If you want to finish service mode app, do AC OFF/ON → *Service mode app is disable perfectly. - If you want to move home menu, push button. → *Service mode app do background (not disable perfectly). Self Diagnosis Display SELF CHECK 002 MAIN POWER 050121081135 041231123456 031111182547 003 003 DC ALERT 000000000000 000000000000 000000000000 000 003 AUD ERR 000000000000 000000000000 000000000000 000 003 TU DEMOD 000000000000 000000000000 000000000000 000 003 AUD ERR I2C 000000000000 000000000000 000000000000 000 003 TU DEMOD I2C 000000000000 000000000000 000000000000 000 003 EARC ERR I2C 000000000000 000000000000 000000000000 000 004 LD ERR 000000000000 000000000000 000000000000 000 004 BCM ERR 000000000000 000000000000 000000000000 000 005 TCON ERR 000000000000 000000000000 000000000000 000 005 P ID ERR 000000000000 000000000000 000000000000 000 006 BACKLIGHT ERR 000000000000 000000000000 000000000000 000 007 TEMP ERR 000000000000 000000000000 000000000000 000 007 TEMP ERR I2C 000000000000 000000000000 000000000000 000 008 4KBE ERR 000000000000 000000000000 000000000000 000 00034 00231 00034 [Home]Exit [Up/Down]Scroll 002 MAIN POWER 050121081135 041231123456 031111182547 003 003 DC ALERT 000000000000 000000000000 000000000000 000 003 AUD ERR 000000000000 000000000000 000000000000 000 003 AUD ERR I2C 000000000000 000000000000 000000000000 000 003 TU DEMOD I2C 000000000000 000000000000 000000000000 000 004 LD ERR 000000000000 000000000000 000000000000 000 004 BCM ERR 000000000000 000000000000 000000000000 000 005 TCON ERR 000000000000 000000000000 000000000000 000 005 P ID ERR 000000000000 000000000000 000000000000 000 006 BACKLIGHT ERR 000000000000 000000000000 000000000000 000 007 TEMP ERR 000000000000 000000000000 000000000000 000 007 TEMP ERR I2C 000000000000 000000000000 000000000000 000 SELF CHECK 00034 00231 00034 Back [Home]Exit [Up/Down]Scroll SYS SET 2020/03/18 03:06:21 (GMT+09:00) S E C T I O N 2 S E L F D I A G N O S T I C F U N C T I O N SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 16 Retry Limitation by Remote/Power Key Smart Core Red LED blinking count Error Name Retry Permission Times *1 Note 2x MAIN_POWER STDWN_RTRY_LIMIT_MAINPOWR = 1 3x DC_ALERT (5V) STDWN_RTRY_LIMIT = 2 AUD_ERR STDWN_RTRY_LIMIT = 2 4x LD_ERR STDWN_RTRY_LIMIT = 2 BCM_ERR STDWN_RTRY_LIMIT = 2 5x P_ID_ERR STDWN_RTRY_LIMIT = 2 6x BACKLIGHT STDWN_RTRY_LIMIT = 2 7x TEMP_ERR STDWN_RTRY_LIMIT = 2 8x 4KBE_ERR STDWN_RTRY_LIMIT = 2 N umber of off/on action during the error shutdown is recorded to STDWN_OFFON_CNT. *1) If STDWN_OFFON_CNT <= STDWN_RTRY_LIMIT, and STDWN_OFFON_CNT_MAIN_POWER <= STDWN_RTRY_LIMIT_MAINPOWR, you can turn the set on by a remote/power key. At this time, if the error occurs again, the STDWN_OFFON_CNT is incremented by 1. *2) When the main micon operates normally for STDWN_OFFON_CLR = 60 minutes, STDWN_OFFON_CNT and STDWN_OFFON_CNT_MAIN_POWER are cleared. N umber of off/on action for MAIN_POWER shutdown is recorded to STDWN_OFFON_CNT_MAIN_POWER. SYS SET 2020/03/18 03:06:21 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 17 Sony KD - * Technical Triage Summary Sheet Before you make the service call... 1. Confirm the symptom from the customer. 2. Select that symptom from the chart. 3. Bring all the boards and cables listed for that symptom. 4. Follow the troubleshooting charts in the technical guides to isolate the board. 5. Chart Color Code RED DOT: Most likely defective part BLUE TRIANGLE: Secondary possible defective part GREEN SQUARE: Tertiary possible defective part BLACK TEXT: Board that may correct the symptom CHASSIS: NX/NXB LAST UPDATED: 2020/1/30 Triage Chart No Power Remote Network Audio Smart Core Bluetooth (BT) 2 3 4 5 6 7 8 TU_ DEM OD TU_ DEM OD_I 2C TCO N_ER R FRCT C_I2 C AUD _ERR _I2C 4KP Q_E RR_I 2C TEM P_ER R_I2 C EARC _ERR _I2C AMB _ERR _I2C No White Power LED & does not reponse to remote (Dead Set) Stationa ry colored lines or dots No video One of Inputs NO RF input No video all Inputs No Remote Cannot connect to Wireless Network No Audio Smart Core no LED (Set is still alive) Bluetooth / One Step Remote (OSR) can't connect B* Board p l ■ ■ ■ l l p l ▲ p p l l l p p l p p G* Board l p ■ ■ ■ l ▲ p H* Board ● p l l Speaker p l Wifi & BT Module l l LD* Board ▲ ▲ p V By One FFC p p p p Tcon l l p ■ LCD Panel ● ▲ l ▲ ■ l ■ Power Power Panel Panel (Communication) Panel (Backlight) TEMP 4KBE Audio LD Tcon Reference Symptoms - Shutdown. Power LED blinking red diagnostics sequences Video - missing or distorted Problem Symptoms - no shutdown Error log record only SYS SET 2020/03/18 03:06:21 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 18 1.0 N o power BM5/BM5S Board Model No Power Check STBY 3.3V C1708 near CN1700 on BM5/BM5S board Harness G * Board Replace Between G* Board to BM5/BM5S Board Harness BM5/BM5S Board NG OK NG OK u - Com Failure DDCON/LDO Main Device Failure SYS SET 2020/03/18 03:06:21 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 19 1.2 No Power u - com Failure BM5 Board LCD Model P - on u - com control signal path summary #pin1 NRST #pin15 JIG_RST #pin19 RETRY_TRG は、サービスのチェック手順に出てこないので、非表示 GND GND P - on u - com IC401 G - Board DDC : 0.8V_M5_CORE (IC 804 ) DDCs : 5V_MAIN&5.0V_VBUS&5V_AUDIO (IC600), 3.3V_MAIN &3.3V_AUDIO(IC601), 1.0V_TU_P (IC603), 1.8V_M5 (IC807), 1.0V_M5 (IC808), 0.8V_M5_CPU (IC810), 0.8V_M5_GPU (IC811) LDOs : 5.0V_MAIN_H (IC400), 3.3V_MAIN_H (IC403) FET SW : 3.3V_TU_P (Q602/Q603) SOC Muffin 5 (IC1000) P_ON_#1 PGOOD_1 P_ON_#2 OPWRSB R457 #pin2 #pin14 #pin9 #pin12 #pin13 #pin10 #pin6 3.3V_STBY POWER_ON ORESETB #pin7 BL_ON DC_OFF_DET #pin18 P_ON_HL FET SW : 12.7V_LNB (Q604/Q605) SW IC : 3.3V_TU_P (Q609 – IC604) USB VBUS SW (IC3803/IC3804) #pin11 ADC port #pin8 12.7V_AUDIO R462 #pin16 ADC port R444 X_BL_MUTE #pin3 12.7V_MAIN R450 #pin20 R443 LD - Board VDD 12V_MON GND TYPE_DET MIC_PWR_ON DC_MON #pin17 GND 3.3V_STBY R445 R446 SYS SET 2020/03/18 03:06:21 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 20 1.2 No Power u - com Failure BM5 Board LCD Model START yes Check POWER_ON CL419 or R470 Voltage. Is the voltage >3.0V? Try AC Off and On after few minutes. If #pin10 keep Low, change IC401. If #pin10 goes High few seconds and downs to Low, Check 12.7V_MAIN Line (from G board). no yes Check 12V_MON R462 Voltage. Is the voltage >2.6V? Check 12.7V_MAIN Line and 12.7V_AUDIO Line (from G board). no yes yes Change IC401 no Check DC_OFF_DET CL414 or R465 Voltage. Is the voltage >3.0V? Check P_ON_#1 CL418 or P - on u - com #pin12 (IC401) is >3.0V? Change IC401 no Continue next page... Check VDD C442 Voltage. Is the voltage >3.0V? Check 3.3V_STBY Line ( C1708, CN1700 #9pin ) no Check TYPE_DET CL408 or R451 Voltage. Is the voltage 2.6 ± 0.2V? no yes Check OPWRSB CL411 or R460 Voltage. Is the voltage 0V? SOC Muffin 5 problem IC1000 # AP17 OPWRSB no yes Check PGOOD_1 CL413 or R456 Voltage. Is the voltage >3.0V? 1.3 No POWER - DDCON/LDO Check 0.8V_M5_CORE DDCON (IC804) no yes Type Detection Circuit problem. Check TYPE_DET Line (R445, R446). SYS SET 2020/03/18 03:06:21 (GMT+09:00)

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