Levinson D’souza Samrat Apts, Vakola , Santacruz (E), Mumbai - 55 (+91 ) 8652176934 Ldsouza2504 @gmail.com System administrator having around 1 year experience working for an MNC, as a part of an Agile team working proactively to serve several hundred users in Mumbai Location. Always looking to gain knowledge, especially in the exciting world of web development and Javascript. Comfortable working in Typescript, Java and Python. PROFESSIONAL EXPERIENCE TATA CONSULTANCY SERVICES , System Administrator, Internal Service Mumbai , Maharashtra October 2020 – Present • Deliver prompt solutions to teams of users , for issues relating to Company Laptops and servers, and providing support so that they have the tools required to work for their projects. • Ability to work in a team, remotely and in office, to solve problems together and share knowledge. • Being part of drives to which include update OS and software, ensure latest patches pushed to all users after thorough t esting, to close all vulnerabilities within Service Level Agreement. • Preparing assets for newly onboarded users, ensuring Security controls are installed and activated, to prevent any leakage of data, intentional or otherwise, by means of disallowing exte rnal ports and encrypting the hard drive. • Ensure maximum client satisfaction by providing exceptional and personalized service, providing closure of issues well within SLA, and having less than 0.5 issues reopened per month. EDUCATION VEERMATA JIJABAI TECHNOLOGICAL INSTITUTE (VJTI) Master of Computer Applications (MCA) Relevant Coursework: Web Technologies, Mobile App Development, Software Project Management. Mumbai , Maharashtra Jan 2020 - Jun 2022 ST. ANDREW’S COLLEGE OF ARTS, SCIENCE AND COMMERCE. Bachelor of Science in Information Technology (B.Sc.I.T) Relevant Coursework: Advanced Web Development; Software Quality Assurance; Linux; Internet of Things; Data structures and Algorithms; Python; Java EE; Mobile App Development Mumbai , Maharashtra Jul 2017 - Oct 2020 PROJECTS EMENU – PAPERLESS ORDERS AT RESTAURANTS • Deployed application written in backend based on Node.js (Strapi framework) and using React for frontend along with Chakra UI and Typescript to create reusable and smart components. • Worked with several apis including QR code to generate codes easily. • Developed an android QR code scanning app to make it easier for users. • Stored the menus and restaurant information in a SQL database, which is queried by Strapi to provide data to frontend