Roblox and the Unanswered Reinstatement Requests Summary Users who ask Roblox to restore banned or terminated accounts mostly hit a wall: about 9 in 10 appeals fail, and many describe getting only templated or automated replies. In Roblox's own Q3 2025 filing to New York, 430,858 of 4,581,601 appeals were approved (9.4%), and 98% of enforcement actions were automated. Since the October 2025 "enforcement ban" wave, Roblox's own developer forum has filled with dated accounts of false terminations, appeals rejected within minutes, and the 30-day appeal window running out while tickets sit unanswered. Reinstatement does happen, but the reports show it comes mostly through public escalation or insider contacts, not the standard form. The story lives almost entirely in Roblox's DevForum, Reddit and complaint sites. No mainstream press investigation or Roblox statement on appeal quality turned up in this research. What users are reporting The complaints repeat four patterns: wrongful automated terminations, appeals answered by templates, no route to a human, and a 30-day window that expires while users wait. • Linked-account ("enforcement") bans. Accounts are terminated for supposedly evading a ban on another account, sometimes one dated a year earlier. Users say the linking ignores shared school, café or family networks. • Templated or AI-driven appeal replies. Users report identical rejections that ignore their evidence, then a closing line that support can say nothing more. • No escalation path. Once an appeal is reviewed it cannot be reviewed again, so a fast rejection ends the process. • The clock runs out. Several users say tickets went unanswered for 2–3 weeks, after which they were told the 30-day window had closed. • Exploits and malicious reporting. Threads describe attacks that trigger automated terminations of innocent accounts, with victims left banned after the hole was reportedly patched. Date Report Outcome Oct 2026 Ongoing threads on AI terminations — e.g. a 3M Robux developer, a "Dollhouse" ban wave Mostly unresolved May 2026 Developer with a 15k+ concurrent-player game sent about 12 tickets, emailed DevRel and messaged staff on LinkedIn with no human reply Restored after a public forum post drew staff Apr 2026 "Roblox Improving Their Support": terminated Oct 2025, reversed after 21 days, terminated again Mar 2026 for the same reason Unresolved in thread; 10,000+ views Mar 2026 Developer terminated for "child endangerment" after a game abused a screen-capture permission prompt; first response took about 20 days, all templated Appeal rejected as final Oct 2025 "Issues in Roblox Moderation Are Causing False Bans": wave of linked-account terminations dated back to 2024 276 likes; many report repeated denials These are self-reported cases, not verified. Some users in the same threads acknowledge rule breaks by others in their household or on shared devices. By the numbers Roblox's first transparency filing to the New York Attorney General shows appeals rarely reverse a decision, and almost all enforcement is automated. Source: Roblox New York S895 Transparency Report, Q3 2025, section 7.2 (appeals by media type). Covers hate speech, terrorism/extremism and harassment cases only. Of 19,948,712 enforcement actions in the quarter, 19,584,734 (98%) were automated and 237,866 (1.2%) manual. Roblox says moderators "holistically evaluate" appeals, but does not report how many appeals a human reviewed. The filing covers three violation categories only, so terminations for sexual content, ban evasion or payments — the source of many complaints above — are not in these figures. source Roblox's stated policy Roblox's rules give it wide discretion to terminate and few obligations to restore, which shapes how far a user can push. Rule What it says Where Appeal deadline Within 30 days of the action; EU users get 6 months Appeals help page One review only A reviewed decision is not reviewed again; duplicate appeals are ignored Appeals help page No guarantee Submitting an appeal does not mean the consequence will be removed Appeals help page Termination Roblox may suspend or terminate accounts, alts and purchased content at its sole discretion Terms of Use, §2e Disputes (US) Mandatory informal resolution (MIDR) first, then binding individual arbitration; class actions waived Terms of Use, §11 Liability cap Roblox's total liability is limited to $1,000 Terms of Use, §14 Chargebacks Roblox may suspend accounts with disputed charges and restrict refunds once a bank dispute is filed Terms of Use, §5c; EU example EU users have extra levers under the Digital Services Act: a certified out-of-court dispute body or court action. UK users get added disclosures under the Online Safety Act. US users have the MIDR letter, which forum users cite as a last resort after support stops replying. Where reinstatement does happen Accounts do come back, but the reported wins mostly bypass the standard appeal form. • Public escalation. The 15k-player developer was restored after posting on the DevForum, following weeks of failed tickets. His advice to others was to post publicly once normal channels stall. • Insider programs. Forum users point to Roblox's invite-only Top Engaging Experiences (TEE+) program, whose members can file priority review requests. Ordinary players and small developers have no equivalent. • Patient re-appeals. One user's October 2025 linked-account ban was reversed after 21 days of repeated tickets. • Ban-wave reversals. A July 2026 thread says many terminations tied to the "so crying rn" and "Dollhouse" moderation waves were later reversed, though not all. source • Legal routes. Users cite the DSA out-of-court process (EU), data-access requests to see account-linking evidence, and the US MIDR letter. The pattern is that visibility, not evidence, tends to unlock a human review. Limits and open questions • Individual cases are self-reported and unverified; some involve rule breaks by others on shared accounts or devices. • The appeal data covers one quarter and three violation categories, so it says nothing direct about ban-evasion or sexual-content terminations. • Roblox does not publish how many appeals get human review, or response times. • No mainstream press coverage or Roblox statement on appeal quality was found; a direct request for comment would strengthen this report. Sources • Roblox New York S895 Transparency Report, Q3 2025 (incl. Terms of Use) • Roblox Help: Appeal your content or account moderation • EU DSA Transparency Database: Roblox chargeback suspension • DevForum: Issues in Roblox Moderation Are Causing False Bans (Oct 2025) • DevForum: Moderation Issue Leading to False Account Termination and Ignored Appeals (Mar 2026) • DevForum: Roblox Improving Their Support (Apr 2026) • DevForum: 15k+ CCU and cannot reach a single human at Roblox (May 2026) • DevForum: Permanently Terminated After Reporting Reuploads (Jul 2026) • DevForum: threads tagged "ban"