IBRAHEEM Y. KHADAR Atlanta, GA | +1 - 978 - 967 - 9284 | i braheemkhadar978@gmail.com www.linkedin.com/in/ibraheemkhadar EFFECTIVE PRODUCT & PROJECT MANAGER BUSINESS OPERATIONS | PRODUCT STRATEGY | CUSTOMER EXPERIENCE | EVENT MANAGEMENT Results - oriented professional with 5 years in broad - based experience in P roduct and Pro gram Management. Have continually managed via influence to lead go - to - market init i ative s cross - functional ly with development, commercial, and operational teams. Exper ience d in adding value to software, hardware, business operations , and marketing teams. U sed to delivering quality and customer satisfaction by maintaining alignment and overse eing business ef forts from inception to completion; all while communicating key data points to executive sponsors. Experienced in agile environments capable of applying strong stakeholder management skills to meet business, market, and products requirem ents. Strong interpersonal skills with the ability to communicate clearly across business functions and as well as with ext ernal stakeho ld ers (prospect s and c lients) CORE COMPETENCIES ● Pro ject and Product Management ● New Product Development ● Team Building & Leadership ● Business Process Improvement ● Business Strategy ● Service Delivery Management PROFESSIONAL EXPERIENCE PRODUCT MANAGER Remote role – 0% travel June 201 9 – Present Bluefin Payment Systems Atlanta, GA ● Principle product manager responsible for product ownership of 6 Bluefin products, including: an open integration data security solution, a payment tokenization solution, an international payment gateway, a solution for tokenization of decrypted payment information, a 3 - D Secure pa yment solution for Bluefin’s proprietary gateway product, and a mobile payments application ● Product ownership consisting of writing requirements, wireframes, and user stories for all products. Also includes engaging with internal (sales and support) and e xternal stakeholders (users) to continually enhance product features and functionality ● In addition to product ownership role, also responsible for product marketing strategy, website content, go - to - market delivery, product training, technical content writi ng, and implementation planning for all 6 of the aforementioned products ● Lead scrum sessions with development stakeholders to drill down on product requirements to ensure alignment on all features and functionalities of the aforementioned products ● Le a d New Product Introduction efforts for Bluefin’s new released data security solution for electronically stored cleartext data. Led approx. $6MM in revenue growth in 12 - month period; identified new target verticals for the product based on new and upcoming comp liance standards, leading to almost 50% of that revenue ● Conduct internal and external product inquiry workshops to gauge interest in potential new product offerings to assess potential profitability — used this strategy to halt an in - progress product offerin g that would have lost the company >$2MM ● Used market research to enable to enable payment processor certification on 15 new payment terminal devices on Bluefin’s international payment gateway, enabling contactless payments on all of them in response to C OV ID - 19 , increasing revenue by 43% in a 6 - month window SERVICE DELIVERY MANAGER Remote role – 10 0% travel September 2018 – June 2019 Trux Waltham, MA / Los Angeles, CA ● Responsible for deployment of Trux platform throughout California and executing Go - to - Market plan within scope area – has become the highest performing region for the business ● Deployed Trux platform in Arizona and Greater Dallas/Abilene (Texas) regions sim ultaneously within a 3 - month time window ● Collaborate with strategic partners to design, build, test, and launch a customized software solution while managing local supply. ● Coordinate with sales and strategy teams to improve time - to - market and drive continuous supply - demand within the region ● Onboard the strategic partner’s local trucking supply while managing Trux' supply / demand balance throughout California ● Conduct approx. 80 customer pitches and trainings across California, Arizona, and Texas PROGRAM MANAGER Office role – 30 % travel July 2017 – September 201 8 Markforged Watertown, MA ● Reorganized, designed , and negotiated all assigned seven trade show pre sences (4 in Asia, 1 in Europe, and 2 in the US) to finish simultaneously within a 90 - day window, under budget that resulted in 100K booth attendees between all events. ● Consolidated all different partner marketing activities, worked with the vendor and internal stakeholders to implement rol es & responsibilities, and standard operating procedu re standardizing around common tools and consistent practices. ● Led team of 4 individuals to draft, design, and reiterate user/support documentation for 3D printers and 3D printing software ● Directed effor t to modify company products to ensure compliance with Ontario’s Electrical Safety Authority ● Reinvented the company’s project management principles by introducing sponsorship, plans, check - ins, pre and post mortems while designing a variety of projects thr oughout all functions of the business to disseminate culture of compliance. ● Streamli ned the recruit ment and new employ ee onboarding practices for the organization helping to transform team culture. PMO PROJECT MANAGER / SENIOR ANALYST Office role – 5 0 % travel October 2016 – July 2017 Samsung Electronics America Burlington, MA / Mountain View, CA ● Led project manag ement activities for 3 cross - functional teams for Samsung Pay’s Value - Added Service product suite (Gift Card, Loyalty, and Deals/Coupons) and across different Samsung subsidiari es while managing 50+ accounts tracking product development activities . Worked with business, product, and development stakeholders to drive aligned delivery of business KPIs and objectives. ● Evaluate the delivery performance and risk of the 3 service lines and reporting proficiency , insights, and improvements to stakeholders and executive sponsors while creating wire frames and PRDs for product enhancements ● Administered with third - pa rty partners from Fortune 500 banks and retailers, e - commer ce players, payment processors and other technology enablers to ensure that collaborative servic e products go to market within SLA ● Ensured that new service products and features go from concept st age to go - to - market stage in a structured manner by using best practices ensuring that timelines and activities were communicated to executi ve sponsors in an effective way. BUSINESS ANALYST Office role – 25 % travel December 2015 – October 2016 Samsung Electronics America B urlington , MA / Mountain View, CA ● Supported the transform ation of Samsung Pay from a start - up to accelerated growth company within a huge par ent conglomerate to aid mobile payment value chain par tners to identify and address pain points for all parts of the process ● Directed Samsung Pay's "Data Task Force" whose purpose was to create a central repository for all reporting and analytics for the Samsung Pay mobile application ● Collaborated with gift card team to onboard new merchants, create unique promotions and strategy to drive gift c ard sale revenue and user base on an upward trend while allow ing seamless integration and experience of their services into Samsung Pay. ● Drafte d required monthly reporting to send to Sam sung Pay's top issuer partners like American Express, Bank of America , etc. MARKETING & ADVERTISING INTERN June 2014 – August 2014 ESPN New York, NY ● Reported to 5 different teams, including Brand Marketing, Media Planning, Social Media, Live Marketing, and Commercial Sales while managing in Sales and Marketing Department to cover display, digital, magazines, and ancillary properties. ● Worked with Live Marketing team to create viral c ontent — during the infancy of viral content ● Analyzed and documented current marketing, millennial, tech, and media industry trends to senior leadership every week. ● Collaborated with marketing and advertising agencies in planning ESPN's campaigns and selling of advertisement inventory. ● Headed in creating presentations to senior management about performance of a particular show and provide insights on how these shows would likely to sell and increase brand appeal and awareness to all audiences across all media platforms. ● Led pitch to ESPN Creative team on promoting ESPN via Snapchat, which was later implemented after the completion of the internship DIGITAL MEDIA/ BET MOBILE INTERN June 201 3 – August 201 3 BET Networks New York, NY ● Utilized social media to amass over 100 K BET Awards app downloads within 30 days , which was reported as the highest volume lift for the app within a 30 - day window ● Content Manager for bot h of BET's mobile applications, such as 'BET Awards App' and '106 & Pa rk App'. ● Managed product operations and QA for the mob ile apps ● Promoted BET's mobile platforms via Facebook, Twitter, and Instagram to drive digital traffic and business profitability. INSIDE SALES MANAGER - INTERN June 2012 – August 2012 Boston Business Concepts Inc. Woburn, MA ● Sold Verizon FiOS cable packages door - to - door in over 20 neighborhoods ; sold packages to 60+ new custo mers ● Recognized as o ne of the Top 50 sales representatives in the US ● Interviewed, hired, and trained 3 entry - level colleagues and evaluated the ir level of progress. CERTIFICATION Project Management Certificate 2017 – 2017 Harvard University Extension School Cambridge, MA EDUCATION Bachelor of Arts in Psychology (Minor in French Studies & Film Studies) 2011 – 2015 Wesle yan University Middletown, CT VOLUNTEER EXPERIENCE Athletic Strategy October 2018 – Present STK Sports Academy Freetown, Sierra Leone Assistant Head Coach October 2016 – June 2019 Winchester Youth Wrestling Winchester, MA Film House Staff January 2014 – June 2014 Husets Biograf Copenhagen, D enmark DIGITAL COMPETENCIES ● Microsoft Office ● Google Suite ● Qlik ● JIRA ● Zendesk ● Confluence ● Asana