TENERIFE 2023 6TH - 8TH OCTOBER Get ready for the music adventure of a lifetime at 'Patrick Topping Presents, Trick Tenerife Weekender 2023.' We're excited to have you join us for a weekend of electrifying beats and unforgettable moments. Check out the following essential information: For live information, set times and online chats: Download the @woovapp now! http://woov.to/trickweekender2023 FESTIVAL INFORMATION PACK WELCOME 1 GETTING TO TENERIFE 1 Airport 1 Local Transport Options 1 Travel Information 2 Local Information 3 ACCOMMODATION 4 Hotel Allocation 4 Hotel Check-In Details 4 Check-Out 5 Hotel Feedback and Concerns 5 EVENT WRISTBANDS 6 Tickets 6 Wristband Collection 6 Wristband Rules 6 ITINERARY 7 Opening Party @ Xanadu 7 Pool Party @ Hard Rock 8 Closing Party @ Papagayo Beach Club 9 ADD-ON EVENTS 10 Brunch Club 10 Trick Boat Party 10 LINE-UP & SET-TIMES 11 Line-Up (A-Z) 11 Set-Times 11 TRAVEL TO EVENTS 11 ENTRY CONDITIONS 12 Prohibited items 12 Entry Rules 12 House Rules 13 Personal Belongings and Lost & Found 13 CONNECT WITH US 14 Website 14 FAQs 14 T&Cs 14 Contact us 14 ______________________________ 14 1 2 3 4 5 6 7 8 9 10 CONTENTS 1.WELCOME “Trick Budapest weekender last year was literally one of the best weekends of my life! It felt like going on holiday with 2000 mates. Only a week to go until we take Trick to Tenerife, and it looks like it's going to top it! No one has done one like this before in Tenerife and I can wait for you all to see it” - ⚡ Patrick Topping 2. GETTING TO TENERIFE AIRPORT Flights and airport transfers are not included in your package, but getting to Tenerife is a breeze. Tenerife South Airport (TFS) and Tenerife North Airport (TFN) are the main entry points. The Trick Weekender will be taking place in the south of the Island so if you haven’t sorted your flight yet, we recommend choosing a flight that lands in Tenerife South Airport (TFS). LOCAL TRANSPORT OPTIONS Once you land in Tenerife there are various transportation options to get you to your destination. Taxis: Taxis are readily available at the airport; The taxi ranks are located just outside the arrivals’ terminal. You’ll be able check that they are official licensed taxis by the green light they display on their roof, and a small sign with the initials “SP” next to the rear number plate. Fares are typically metered, and you can expect to pay between €25-€30 for a 20-minute journey. Rental Cars : Several car rental companies operate at TFS Airport, allowing you to have the flexibility to explore Tenerife at your own pace. It's a great option if you plan to explore various parts of the island during your visit. Be sure to book your rental car in advance for the best rates. Public Buses: Tenerife has an efficient public bus system operated by TITSA. Lines 111, 343, and 450 connect the airport to Los Cristianos, Costa Adeje, and Playa de las Américas. 1 Bus stops are located just outside the airport terminals, and it's an affordable way to travel with fares ranging between €3 - €10 for a single ticket. More information can be found here: https://www.titsa.com/index.php/en/tenerife-by-bus/tourist-routes -in-tenerife Ride-Sharing Services / Apps: There are several ride-sharing and transportation apps available in Tenerife, such as Cabify. You can use these apps to book rides from the airport to your destination. Private Transfers: You can book a private transfer service in advance. Various companies offer this service, and a driver will meet you at the airport and take you directly to your destination. TRAVEL INFORMATION It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your trip. UK passport holders can visit https://www.gov.uk/foreign-travel-advice/spain/entry-requirement s for more information. Documentation and Visas: Ensure that your passport is valid for the duration of your stay. Check the visa requirements for your country of residence. Most travellers from EU countries do not require a visa for short stays. Travel Insurance: Purchase comprehensive travel insurance to cover any unexpected events such as trip cancellations, medical emergencies, or lost luggage. 2. GETTING TO TENERIFE 2 3 LOCAL INFORMATION Currency: The currency used in Tenerife is the Euro (EUR). It's a good idea to have some local currency on hand for small expenses, although credit / debit cards are widely accepted and may be the only way to make payments at some venues. Language: Spanish is the official language, but many locals working in the tourist industry speak English Weather: Tenerife enjoys a pleasant climate year-round. The average highs in October are 26C and average lows of 20C. We still recommend bringing layers to avoid feeling cold when leaving the events. Time Zone: Tenerife is in the same time zone as the UK, so there's no need to adjust your watches when you travel there. Electricity: Tenerife uses the Europlug Type C and Type F sockets. If your devices have different plug types, bring a universal adapter. Dining: Tenerife offers a diverse culinary scene. Don't miss the chance to try local Canarian dishes. Tips in restaurants are customary, usually around 10% of the bill. Emergency: Know the local emergency number - 112 (ambulance, fire, police) 2. GETTING TO TENERIFE 3 3. ACCOMMODATION In this section of our info pack, we’ll guide you through everything you need to know about your Trick Tenerife Weekender Package Accommodation. Your comfort and convenience are our top priorities, from check-in to check-out, we've got you covered. HOTEL ALLOCATION Hotel information was confirmed, via email, on Friday 2nd June 2023. This includes: ▪ Package Tier ▪ Hotel Name ▪ Hotel Address ▪ Check-in and out Dates ▪ Number of Rooms ▪ Number of Guests If you happened to miss these emails, no worries! Lead bookers can easily check the allocated hotel by logging into their account at https://www.tricktenerife.com/bookings. HOTEL CHECK-IN DETAILS Check-in Time: 3PM What to bring: ▪ Personal Identification: Your passport. ▪ Booking Information: • Lead Booker's Name. • Your Name. • Booking Reference. • Booking Confirmation (either printed or on your phone). ▪ Credit / Debit card: For securing any additional charges during your stay. Some hotels may also charge a refundable security deposit so ensure you have a credit or debit card for that too. Multiple Rooms : If you've booked more than one room, decide who will stay in each room upon arrival. Check-in issues: : If you are having any trouble checking into your hotel 4 3. ACCOMMODATION and the hotel staff are unable to assist please call the emergency line on +442038704213. We want your check-in process to be hassle-free, so feel free to reach out if you have any questions or need assistance before you travel by emailing info@tricktenerife.com. CHECK-OUT Check-out Time: 11 AM Please double check this with your hotel upon arrival. When you leave, be sure to head back to the hotel's front desk and complete your check-out process. HOTEL FEEDBACK AND CONCERNS If you encounter any difficulties or have concerns during your stay at the hotel, please follow the below steps: 1 CONTACT THE HOTEL FIRST: In the case of difficulties or dissatisfaction with the hotel, you must first contact the hotel front desk. 2. IF THE ISSUE PERSISTS: In the rare event that your concern isn't resolved to your satisfaction by the hotel, we encourage you to get in touch with us. We are committed to resolving any issues swiftly and effectively while you're still there: • Non-Urgent Matters: For non-urgent issues, please email us at info@tricktenerife.com We'll respond promptly to assist you. • Emergencies: In case of emergencies or urgent matters, please reach out to us by calling +442038704213. We're available to provide immediate assistance 24hrs a day. 3. ESCALATION AND FORMAL COMPLAINTS: If the problem cannot be resolved and you wish to complain, you must email your 5 4. EVENT WRISTBANDS complaint to us at info@tricktenerife.com within 28 days of the end of your stay. Please make sure to provide your booking reference and all other relevant information. TICKETS Tickets have now been issued via email to the lead booker or are available to download in the lead booker’s account here. https://www.tricktenerife.com/bookings You can either print these or save the paper and bring them on your phone. WRISTBAND COLLECTION You will need to exchange your digital e- ticket for your experience wristband. You will receive one weekender wristband which will give you access to all 3 main events. You will collect your weekender wristband upon entry to the Day 1 Opening Party at Xanadu. Arrive early to avoid the queues. Address: Xanadu, Camino los Gorones, 10, 38632 Arona, Santa Cruz de Tenerife, Spain What three words location: ///numbering.pineapple.snacks Wristband Collection Opening Times: 17:45 – 00:00 What to Bring: Please ensure you have your e-ticket, and your ID with you. WRISTBAND RULES Wristbands will be placed on the wrist of the named ticket holder only. Wristbands for those who are not present at the wristband collection point will not be given out. Entry to each event will only be allowed with a valid wristband upon your wrist. Broken or lost wristbands will not be replaced, please look after them. Wristbands will not be given to anyone under the age of 18. If you have any issues with your wristbands throughout the weekend – please speak to a member of staff who will be present at each event. 3. ACCOMMODATION 6 5. ITINERARY We've scoured the Island to curate a unique programme of events across Tenerife's best venues and spaces. Remember to keep up to date with event timings on our app. Download the @woovapp now! http://woov.to/trickweekender2023 OPENING PARTY @ XANADU Day 1 , Friday 6th October. Times: 18:00 - 02:00 Patrick Topping welcomes you to the weekend. Address: Xanadu, Camino los Gorones, 10, 38632 Arona, Santa Cruz de Tenerife, Spain What three words location: ///numbering.pineapple.snacks Last Entry: Midnight. Please be advised if you arrive after last entry, you may be denied entry. Food & Drink: The bar will be fully stocked with a selection of drinks available for you to purchase. Payment Methods: Card Payments Tip: Comfortable shoes are a must! The Arena is on sand, therefore please wear appropriate footwear. With all the dancing – it might get a bit dusty! Think about wearing comfortable, breathable clothing that you don’t mind getting a bit dusty. You might even want to bring a mask or bandana to cover your nose and mouth if the dust levels get high. 7 5. ITINERARY POOL PARTY @ HARD ROCK Day 2, Saturday 7th October. Times: 12:00 – 20:00 Ready to dance under the scorching Canarian sun? Everyone loves a pool party... and we're taking over Tenerife's legendary venue, Trick style. Address: The Beach at Hard Rock Hotel, Avenida Adeje 300, Av. Playa Paraiso, s/n, 38678 Adeje, Santa Cruz de Tenerife, Spain Access to the pool party, is through the entrance to The Beach at Hard Rock Hotel. There is no access via the main hotel. What three words location: ///cyclists.designated.mixtape Last Entry : 18:30. Please be advised if you arrive after last entry, you may be denied entry. Food & Drink: Food and drinks available to purchase. Payment Methods: Card Payments Accepted Lockers: Lockers are available on a first come first served basis, you’ll need a €1 coin. Cabanas and Day Beds: If you have prebooked a cabana or Day bed as an add-on, lead bookers will need to arrive with their group, and bring your ID and e-ticket. Please make yourself known at the door upon arrival. Tip: It’s going to get wet! Remember your swimwear and suitable footwear for walking around the pool area. Don’t forget to protect yourself from the sun with sunscreen, sunglasses and hats. Beach towels: No towels will be available at the venue. Change of Clothes: Bring a change for after your swim. ID and Essentials: Carry your ID, phone, and essentials in a waterproof pouch or a small, secure bag to protect them from water. 8 5. ITINERARY CLOSING PARTY @ PAPAGAYO BEACH CLUB Day 3, Sunday 8th October. Times: 21:00 – 05:00 Let's shut this down in style – we welcome you to Papagayos for our official closing party. Outdoor raving at its finest. As day turns to night and we dance through to the early hours, gaze up to the stars as the sun sets on Trick Tenerife 2023. Address: Papagayo Beach Club, Av. Rafael Puig Lluvina, 2, 38650 Playa de la Américas, Santa Cruz de Tenerife, Spain What three words location: ///extras.receives.inhaled Last Entry: 03:00. Please be advised if you arrive after last entry, you may be denied entry. Food & Drink: The bar will be fully stocked with a selection of drinks available for you to purchase, there is no food available. Tables: If you have prebooked a table, lead bookers will need to bring your ID and e-ticket. Please make yourself known at the door upon arrival. Tip: Take a stroll down the beach to watch the sunset before heading into the club – there's plenty of good restaurants and bars along Playa de las Americas beach. 9 In addition to the main events, we also have some more intimate experiences. These add-on events are not included in your standard package and are only available to those who have purchased them separately. BRUNCH CLUB | 11:00 - 13:00 Location: OA Beach Club, Av. Francisco Andrade Fumero, 1, 38660 Playa de la Américas, Santa Cruz de Tenerife What three words location: ///eyedrops.visit.hazy Brunch will be served from 11:00 – 13:00, before heading up for a rooftop party. What to bring: You’ll need your e-tickets and ID Tip: Bring your swimsuit and towel – the brunch location has a sea pool right in front to cool off after the party. TRICK BOAT PARTY | 14:00 - 17:00 Location: Freebird Catamarans, Puerto Colón local 227-b 38660, Adeje, Santa Cruz de Tenerife To access to the boat – you will need to walk along the dock to the mooring. Our team will be on hand to meet you ... look out for the gold one! What Three Words Location: ///underway.numb.sunbeams Please arrive 45 minutes prior to scheduled departure time to allow us time to get everyone aboard with no delays to the party. If you arrive after 13:45 you may be declined entry to the boat, we cannot wait for everyone to board if you are late. What to bring: You’ll need your e-tickets and ID Tip: There's little shade on the boat – remember to pack sunscreen, sunglasses, and a hat to shield yourself from the sun. Food is not available on board – you are welcome to bring sealed snacks along for the ride. 6. ADD-ON EVENTS 10 There is a bar on board, but we encourage you to bring a water on board and stay hydrated. The boat will be stopping out at sea for the opportunity for a dip! Remember your swimsuits/trunks and a towel. 6. ADD-ON EVENTS LINE-UP (A-Z) BEN HEMSLEY CLASSICA DANNY BOND EATS EVERYTHING HANNAH LAING HEIDI JOSH MICKY MEG WARD PATRICK TOPPING RAWFOX SARAH STORY SCHAK SET-TIMES Remember to keep up to date with set times on our app - Download the @woovapp now! http://woov.to/trickweekender2023 7. LINE-UP & SET-TIMES Travel to and from the events are not included in your package, but we are partnering with Canary shuttles to allow customers to purchase shuttle tickets to both Xanadu and Hard Rock, please note that there are only a certain number of taxi’s available on the island and we strongly advise customers to purchase bus tickets in advance of the shows on the below links to avoid very long waits. Tickets will be available to purchase from 4pm on 29th September so keep an eye out! https://lanzadera.canaryshuttle.com/fiestas/hard-rock-hotel-tenerife-oct ober-7/ https://lanzadera.canaryshuttle.com/fiestas/xanadu-06-10-23/ Taxis are also available on the island. Please also consider ridesharing with other attendees. 8. TRAVEL TO EVENTS 11 9. ENTRY CONDITIONS PROHIBITED ITEMS Alcohol Soft Drinks Food Any glass containers Perfume / AftershavePotential harmful fluids Weapons Umbrellas / Chairs Windbreakers / Tents Flag Poles or Banners Marker Pens Laser Pens Non-Prescription drugs (including legal highs) Professional Photography or Recording Equipment Sound Systems Airhorns Fireworks / Flares Aerosols / Gas canisters / BBQs / Sparklers / Any other Type of Explosive Drones or any other remote flying device Scooters or bicycles are not allowed inside the event venues Bags larger than W21cm x H30cm x D8cm (A4 Size) at evening events Any other items which may reasonably be considered for use in an illegal or offensive manner, or which may cause danger or disruption to any person at the event. If the above items are found the following may take place: ▪ Confiscation ▪ Refusal of entry ▪ Asked to leave or evicted ▪ Reported to the police ENTRY RULES A valid government issued ID such as a driving license or passport. You may be searched at the entrance to all events. Please allow plenty of time to get into the event, for event entry procedures, wristband / ticket checks, and searches. 12 9. ENTRY CONDITIONS HOUSE RULES Drugs Warning: The use of illegal drugs, legal highs, or excessive alcohol consumption that disrupts the event or endangers others is strictly prohibited. Respect and Consent: Respect for fellow attendees is paramount. Always obtain clear and enthusiastic consent for any interactions, whether physical or verbal. Any unwanted advances will not be tolerated. We have a strict zero tolerance policy to sexual assault. Harassment-Free Zone: Harassment of any kind, including but not limited to verbal, physical, or online harassment, will not be tolerated. Care For The Environment: Please respect the local community, put your litter in the bin and keep noise to a minimum. SAFETY & WELFARE Tenerife is a safe and friendly island but please take care of yourself & your friends as you would back home. During the events there will be security, and staff on duty. At the hotel there will be hotel staff on duty. Alert any member of staff if you’re feeling unwell. There will be medical, and welfare located at the venues. For any emergencies, locate a member of staff, who will be able to assist or locate the correct assistance. If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately. If, in the unlikely event you cannot find someone, please call 112 (the local Emergency Number). PERSONAL BELONGINGS AND LOST & FOUND We recommend you don’t bring anything too valuable with you, and keep personal belongings locked away at all times just to be safe. Some of the hotels will have safes in the rooms to store valuables. If you lose anything on-site please visit the venue staff, or get in touch directly with our customer relations team at info@tricktenerife.com 13 WEBSITE https://www.tricktenerife.com/ FAQS https://www.tricktenerife.com/faqs T&CS https://www.tricktenerife.com/terms-and-conditions CONTACT US Who can I speak to if I have a question about my booking? Please contact us at info@tricktenerife.com and our customer relations team will be happy to help. Who can I speak to if I have a complaint about my package experience? We make every effort to ensure that your package experience arrangements run smoothly, so it is important to us that we are given the opportunity to resolve any issues that you may encounter during your experience. This means addressing any issues immediately and carefully, so they do not affect the rest of your trip. If you do have a problem during your experience, please immediately inform the hotel front desk or event staff (depending on location) who will endeavour to put things right. If your complaint is not resolved locally, please contact us on +442038704213 If the problem cannot be resolved and you wish to complain further, you must email your complaint to us at info@tricktenerife.com within 28 days of the end of your stay. Please make sure to provide your booking reference and all other relevant information. I had an accident, injury, or illness whilst on the experience. How do I report this? All accidents, illness, and injuries must be immediately reported to the hotel front desk or event staff (depending on location). 10. CONNECT WITH US 14 You must also notify us within 12 weeks of the end of your stay, by emailing info@tricktenerife.com. Please make sure to provide your booking reference, full details of the incident, and all other relevant information such as medical reports. ____________________________________________________ Thank you for choosing to join us in Tenerife, and here's to an incredible weekender ahead!! 15