Configuration Management Solution - Pointel www.pointel.com Smarter Configuration for Genesys Platforms Part - II www.pointel.com Tools and Alerts to Help You Stay Ahead of Business Impacts : Backing up your configurations can now be easily done with just a few clicks. The baseline feature of Pointel Genesys Cloud Configuration Management Solution allows you to compare your current configurations against your backup records to understand what was changed and when. Using CMS’s Customer Experience Monitoring, you can create notification alerts at both the application and transaction list level, as well as at the section and option levels. www.pointel.com you can establish an alert for when someone changes a critical list object or critical option within an application. Each alert can be configured to notify different groups within your organization and to send alerts to certain To, CC and BCC lists. For example : www.pointel.com Most contact center agents work remotely and many often from home. Supervisors and managers are tasked with managing agents while ensuring that customers receive a great experience. A remote agent who forgets to log out from the phone system may alter reports and even worse, impact the customer experience. In dire scenarios, you may need to close a call center quickly due to an emergency, such as a fire drill or tornado warning. Pointel CMS provides a user-friendly way to see which agents are logged in and remotely log them out or if necessary, log out an entire group of agents. www.pointel.com For more details : https://www.pointel.com/solutions/cms/ contact@pointel.com 1941 Oak Tree Rd #104, Edison, New Jersey 08820, United States www.pointel.com