# tactiq.io free youtube transcript # I got Bricks and Minifigs leaked Email # https://www.youtube.com/watch/nny2ojTqW3A 00:00:00.160 Corporate Bricks and Minifig sent out an 00:00:02.240 email to all of their lower franchises, 00:00:04.640 basically instructions on how to deal 00:00:06.319 with our documentary we made about them 00:00:08.559 and we got a hold of this email. The the 00:00:11.120 email leaked online and now we're just 00:00:13.040 going to read through this. I haven't 00:00:14.000 seen this at all. So, dear franchises, 00:00:17.279 as most of you are aware, our network is 00:00:19.600 currently facing a coordinated negative 00:00:21.680 PR attack stemming from a former 00:00:23.840 franchisees consignment dispute in 00:00:25.840 Salem, Oregon. A YouTuber, Reckless Ben, 00:00:28.240 has released multiple videos amplifying 00:00:30.480 this narrative, which has unfortunately 00:00:32.558 led to harassment calls, review bombing, 00:00:35.520 review bombing, and store disruptions 00:00:37.520 across our network. So, right away, I 00:00:39.920 like how they say it's coordinated. 00:00:41.440 They're saying like, "Oh, all the big 00:00:42.960 streamers are working together now." And 00:00:44.800 like all these people that are talking 00:00:46.239 about it, it's all a a big conspiracy 00:00:48.960 against us. 00:00:50.000 >> So, he goes to a franchise Lego store in 00:00:51.440 Salem, Kaiser, Oregon. It's called 00:00:52.719 Bricks and Minifig. is them stealing 00:00:55.199 multiple hundreds of thousands of 00:00:56.480 dollars worth of Legos from at least 00:00:58.239 Brian 00:00:58.719 >> and a video by Reckless Ben, a political 00:01:00.719 corruption company stealing 200K from an 00:01:02.239 old man. 00:01:02.800 >> The reality of the situation though is 00:01:04.720 that Bricks and Minigs did such a 00:01:06.560 terrible thing that a lot of people want 00:01:09.600 to talk about it. Yeah, it's not like 00:01:11.680 we're all coordinating to take down 00:01:13.040 Bricks and Minifigs. It's just Bricks 00:01:14.640 and Minifigs did such an evil action 00:01:17.119 that everyone on the internet wants to 00:01:19.439 weigh in. Oh, wait, one more thing. I 00:01:21.520 forgot to address uh where we're at 00:01:22.960 right now. So, uh, we are definitely in 00:01:25.759 America, as you can see behind me. Uh, 00:01:27.439 we are in St. Louis, Kansas City. 00:01:29.360 Basically, we found out that if you have 00:01:31.600 a warrant for your your arrest and you 00:01:33.280 flee the country, that's actually super 00:01:34.960 illegal. 00:01:35.280 >> Exactly. We're 100% not in Mexico at all 00:01:38.079 right now. As you can see, and you can 00:01:39.680 tell exactly where we are by the 00:01:42.240 background, the arch in the background 00:01:43.920 that we want to give everyone a clear 00:01:47.439 recap of exactly what corporate is doing 00:01:49.759 behind the scenes to protect you guys, 00:01:52.000 what we can expect regarding a life 00:01:53.920 cycle of this situation and how we can 00:01:56.159 work together as a team to move on from 00:01:58.399 this defense to offense. No longer are 00:02:01.119 we just going to try to defend our 00:02:03.439 actions. We're going to try and take 00:02:04.960 Reckless Ben down. 00:02:06.640 >> Dang. So, uh, now we have the leaked 00:02:09.520 documents of how they plan on taking me 00:02:11.038 down. 00:02:11.360 >> While we will not litigate this matter 00:02:13.040 in the media, we are taking aggressive 00:02:15.040 action behind the scenes. Why not do it 00:02:16.800 in the media? You know, if they have 00:02:18.160 nothing to hide and they actually are 00:02:19.680 the innocent ones, why not do it in the 00:02:21.920 because then if they make it public, the 00:02:23.599 public will see that they have nothing 00:02:24.959 to hide or they're going to do it behind 00:02:27.840 the scenes because they know that 00:02:29.280 they're only suing us in order to 00:02:30.959 silence us. 00:02:32.480 >> Oh, keep going. Sorry. 00:02:33.680 >> All right. corporate was not involved in 00:02:36.080 this specific local consignment issue. 00:02:38.480 Wait, wait, wait. 00:02:40.720 Don't we have them on video saying 00:02:42.959 they're going to be taking the 00:02:43.840 consignment over? 00:02:46.239 >> He takes on all that consignment. 00:02:48.560 >> That person on the phone is actually one 00:02:51.120 of the people from the corporate offices 00:02:52.959 that says we are taking over the 00:02:54.720 consignment. Now, this is a corporate 00:02:57.519 issue. This is corporate lying to their 00:02:59.599 franchises right now. corporate was not 00:03:01.760 involved in this specific local 00:03:03.519 consignment issue and we are holding 00:03:05.360 firm on the facts. I kind of feel bad 00:03:07.760 for the franchise owners here because 00:03:09.120 it's like we are showing so much 00:03:10.959 evidence of these things that are 00:03:13.360 happening and then corporate saying, 00:03:15.040 "Hey, all this evidence, you can't 00:03:16.800 believe it because we have the facts. 00:03:18.480 We're not going to show you the facts, 00:03:20.239 but we have the facts." And now as a 00:03:22.159 franchise owner, you have to think, 00:03:23.599 okay, do I believe the side with all the 00:03:26.239 evidence 00:03:27.840 and get fired? Because if they if they 00:03:29.440 take our side with the evidence, then 00:03:30.879 they get fired. Or do I just take the 00:03:34.720 side that claims they have the facts but 00:03:36.480 don't have the facts and then this way I 00:03:38.080 don't get fired? Yeah. So corporate's 00:03:39.599 kind of putting all their franchises in 00:03:41.040 a really bad situation right now and it 00:03:44.560 kind of sucks because it's like I I 00:03:47.200 actually like bricks and minifigs. I 00:03:48.560 think there's a lot of innocent 00:03:49.519 franchises out there that didn't do 00:03:50.799 anything. But corporates just screw 00:03:52.720 saying like we don't care about our 00:03:54.720 franchises. We're going to screw over 00:03:56.400 all our franchises. It kind of sucks 00:03:58.319 that corporate's doing that and we're 00:03:59.760 trying to help corporate do the right 00:04:01.519 thing right now so the innocent 00:04:02.799 franchises don't get screwed. But 00:04:05.280 corporate's just screwing everything up 00:04:07.040 for these innocent franchises right now 00:04:08.560 by doing this law enforcement and 00:04:10.879 federal involvement. We are actively 00:04:12.959 working and sharing records with local 00:04:15.040 police, Oregon State Police, the FBI and 00:04:19.040 USPIS. 00:04:20.959 So basically Bricks and Minifigs is 00:04:23.360 getting the FBI involved legal action. 00:04:25.680 Our legal team is preparing direct 00:04:27.440 claims and seeking a TTRO, a temporary 00:04:29.919 restraining order to halt the harassment 00:04:32.000 and push this matter to full litigation 00:04:33.919 against all parties. So basically, I 00:04:36.320 think what they're trying to say here is 00:04:37.360 they're trying to get some type of order 00:04:40.240 where we can't post anything about them 00:04:42.560 on social media. And so they're like, 00:04:43.919 "Oh, well, if we can somehow silence 00:04:45.919 them, then we can get away with our 00:04:47.440 crime is what they're basically saying." 00:04:48.960 And we can see this because in my last 00:04:51.040 video, they put random like copyright 00:04:54.000 claims and privacy complaints over the 00:04:56.000 entire video of scenes where it's 00:04:58.080 literally like me and you hanging out 00:04:59.280 with each other. And like, did you want 00:05:01.199 your face blurred in the video? 00:05:03.199 >> No. 00:05:03.840 >> I I I can speak for myself. I didn't 00:05:05.600 want my face blurred in the video. So So 00:05:08.400 Bricks and Minifigs is basically doing a 00:05:10.800 bunch of weird stuff to try and get my 00:05:12.720 videos taken down. And they said in 00:05:15.440 their last response, it wasn't to 00:05:16.960 silence criticism, but that's kind of 00:05:19.280 what it seems like it is. Issuing 00:05:21.199 seasoned assist demands regarding 00:05:22.639 unauthorized website they created. So 00:05:24.720 basically, we made a website called 00:05:26.400 www.we steal from oldpeople.com. 00:05:28.880 Basically, Bricks and Minifigs is suing 00:05:30.560 us cuz we're copying them, I think. So, 00:05:32.639 they got really upset at the fact that 00:05:34.800 we decided to also steal from old 00:05:36.639 people. And Bricks and Minfigs was like, 00:05:38.240 "Hey, that's our thing. Only we can 00:05:40.240 steal from old people." Bricks and 00:05:41.520 Minigs wants to have a monopoly on 00:05:43.120 stealing from old people. And now that 00:05:44.320 we enter the business, um they are going 00:05:47.280 to try and send us a season to take our 00:05:48.960 website down. So that way they're the 00:05:50.240 only ones in the game of stealing from 00:05:51.680 old people. If you have any old people 00:05:53.039 that you want us to steal from, call 00:05:54.400 this number. 00:05:55.039 >> I will personally answer all your phone 00:05:56.720 calls. Thank you. 00:05:57.919 >> It says the TTRO is a preliminary 00:06:00.160 injunction and is valid court order that 00:06:02.880 will get the platforms to remove the 00:06:04.639 content. Basically, what they're saying 00:06:05.919 is everything these guys did in their 00:06:07.759 YouTube video was fair use. It was 00:06:09.840 constructive criticism on how we can be 00:06:11.520 a better company. However, 00:06:14.240 we don't like that they caught us in our 00:06:15.919 legal act. So, we're going to go to 00:06:18.720 court and find some crazy loophole that 00:06:22.400 maybe we can take advantage of the 00:06:24.080 YouTube's AI algorithm that is there's a 00:06:26.639 lot of flaws in the algorithm. So, maybe 00:06:28.080 we can take advantage of that and find a 00:06:29.840 loophole to take down their video so 00:06:31.600 people don't get mad at us for what we 00:06:32.960 did. That's basically what this 00:06:33.919 paragraph says. So, you want to read the 00:06:36.080 next paragraph? Platform takedowns. We 00:06:38.319 have reached out to Google/YouTube, 00:06:40.880 Patreon, GoDaddy, and Facebook to report 00:06:43.759 the specific pages, videos, privacy 00:06:46.240 violations, and the coordinated review. 00:06:48.240 I'm going to take down my Patreon. What 00:06:49.680 the heck? That sucks. 00:06:51.360 >> Oh, man. 00:06:51.919 >> Well, subscribe now while it's still up. 00:06:53.600 I do want to say this part two. So, I'm 00:06:56.880 working as hard as I can right now on 00:06:58.479 part three. Once part three is up in 00:07:00.880 like maybe a week, part two will be live 00:07:02.960 on YouTube and then part three will be 00:07:05.039 on Patreon. So, part two will be on 00:07:07.120 YouTube very soon. Don't worry. But as 00:07:08.479 of now, if you want early access, 00:07:10.080 subscribe to Patreon while it's still 00:07:11.599 up. 00:07:12.000 >> Policy review. We are actively reviewing 00:07:14.560 internal policies to prevent similar 00:07:16.560 transition issues from occurring in the 00:07:19.520 future. Oh, okay. I see. I think I know 00:07:21.680 what they're talking about right there. 00:07:23.520 So, like internal policies. I think 00:07:25.360 they're talking about the consignment 00:07:26.560 deals. Uh, that reminds me of another 00:07:28.400 update. So, since the last video, I 00:07:30.560 actually got a hold of the franchise 00:07:32.800 agreement that the previous owner, 00:07:34.560 Crystal, made with corporate, and it 00:07:36.880 says in her contract, it says 00:07:39.039 consignments are allowed. 00:07:41.360 >> Really? 00:07:42.000 >> Yeah. 00:07:42.479 >> Holy 00:07:43.280 >> I mean, that's their number one 00:07:44.400 argument, and it just says in the 00:07:46.319 contract like, "Oh, you can do 00:07:47.360 consignments." So, like, what the heck, 00:07:49.280 corporate? Sharing any of this internal 00:07:51.120 legal strategy publicly with customers 00:07:53.280 can severely compromise or damage our 00:07:55.919 active legal case against Ben Schneider. 00:07:58.160 Well, did not only did uh someone share 00:08:00.240 with a customer, they shared it with me 00:08:02.319 themselves. So, 00:08:04.479 >> and now I'm sharing it with the world. 00:08:05.919 So, take that corporate what to expect. 00:08:08.319 The outrage cycle based on historical 00:08:10.400 data and export crisis management 00:08:12.319 research. There there is a typical 00:08:15.280 there's a typical cycle to online 00:08:17.039 outrage. Understanding this timeline 00:08:18.800 helps us manage expectations and 00:08:20.560 maintain stability. initial wave. 00:08:25.440 >> I like how we're trying to be like 00:08:26.639 mathematical with this. Like we have 00:08:28.240 calculated every controversy current 00:08:30.800 phase. 00:08:32.799 >> Okay. Initial wave current phase peak 00:08:36.080 intensity typically lasts 3 to 7 days 00:08:38.719 after major videos drop. While the spike 00:08:41.120 in harassment and calls is sharp, it 00:08:43.360 quickly loses steam as online attention 00:08:45.680 naturally shifts. We believe we are 00:08:47.920 currently at or past the peak of the 00:08:50.160 first wave. I think they sent this out 00:08:52.240 when it had only like a hundred thousand 00:08:53.839 views on it and now it's it what like 00:08:56.080 one and a half million views or 00:08:57.279 something like and it's and every day it 00:08:59.120 just keeps getting even more views. So 00:09:01.040 corporate your math is wrong. 00:09:02.640 >> Court filing refresh. When we formally 00:09:04.959 file our legal actions, expect a short 00:09:07.920 renewed spike. Another 3 to 7 days of 00:09:10.959 heightened noise. 00:09:13.440 >> They're like, "Hey, our lawsuit is so 00:09:14.880 garbage. There's going to be outrage is 00:09:16.399 what they're saying." 00:09:17.040 >> Yeah. So just be prepared for it. The 00:09:19.200 opposing side will likely frame our 00:09:21.200 legal defense as silencing the little 00:09:23.680 guy. 00:09:24.399 >> Well, if it's not silencing the little 00:09:26.800 guy, what is it? 00:09:28.000 >> This is a normal expected reaction, but 00:09:30.480 it is temporary. It's funny cuz like 00:09:32.880 this whole these last two paragraphs are 00:09:34.720 about like, dude, the wave is going to 00:09:36.240 end if we just be patient. But now 00:09:39.360 Bricks and Minifig Corporate has just 00:09:41.680 decided to make this go on for like at 00:09:43.519 least two more years cuz that's how long 00:09:45.120 lawsuits take. So, I guess we have 00:09:47.360 content for the next 2 years on this. 00:09:49.120 >> What they say one, they said 3 to 7 days 00:09:51.519 is the heightened noise. Now, the noise 00:09:53.200 is going from 3 to 7 days to 2 years, 00:09:55.600 and that's all corporate's fault. So, 00:09:58.080 you guys are just screwing yourselves at 00:09:59.680 this point. Decay phase, 2 to 4 weeks. 00:10:02.880 Most online outrage fades significantly 00:10:05.279 within a month, assuming no major new 00:10:08.000 fuel. 00:10:10.720 Do they think this is my only video on 00:10:12.240 them? Like we have at least like six. 00:10:15.440 Residual mentions may linger in niche 00:10:18.320 Lego and other online communities for 00:10:19.839 one to two months, but day-to-day 00:10:21.680 operations will normalize much faster. 00:10:23.839 Long-term recovery 1 to 3 months. 00:10:26.800 Reputation stabilizes. They think the 00:10:28.560 reputation stabiliz. 00:10:31.600 I'm sweating over here. 00:10:32.959 >> It's hot and it's it's very nighttime in 00:10:36.240 Kansas City. It's crazy how hot it is at 00:10:38.079 night time in action. 00:10:39.440 >> Oh, action items. how you can help. 00:10:42.399 These are the things that the franchisee 00:10:44.480 owners are going to do to make this 00:10:46.880 better. Please implement the following 00:10:49.360 immediately. Approved response options. 00:10:52.320 Strictly do not engage emotionally. 00:10:55.839 >> Oh, that's good advice. That's good. 00:10:57.040 >> Yeah. Wait, wait, wait. 00:10:58.880 >> Is this is this going towards the uh 00:11:00.640 CEO? I feel like he was really mad. 00:11:02.240 >> Is the CEO going 00:11:03.360 >> I know. No, I I know. But like he was 00:11:05.600 very emotional about this. 00:11:07.760 >> Yeah. 00:11:08.800 >> You know what I mean? Like I feel like 00:11:10.480 he's writing this to himself. Um we 00:11:12.880 >> CEO is just telling the franchises don't 00:11:14.800 do what I did. 00:11:15.839 >> Train your staff immediately to use only 00:11:18.079 these approved frameworks based on the 00:11:20.160 situation. We understand our customers 00:11:22.399 are smart and balancing legal caution 00:11:25.120 with our values helps prevent the 00:11:26.959 appearance of corporal avoidance. Well, 00:11:29.920 it seems like it seems like corporate 00:11:31.920 avoidance is uh happening right now. We 00:11:34.880 uh they responded within like an hour. 00:11:37.519 We responded and they have not responded 00:11:40.560 again. So, um, should we give them, uh, 00:11:43.680 a way that corporate can respond to a to 00:11:45.920 prove that they're not doing corporate 00:11:47.120 avoidance? 00:11:48.240 >> If you would like to respond, these are 00:11:49.839 the questions everyone wants to know. 00:11:52.399 Question one, 00:11:54.399 in this footage, corporate says, "We are 00:11:56.800 taking over the consignment." 00:11:59.680 >> He takes on all that consignment. 00:12:01.440 >> However, you say here, "We did not take 00:12:03.600 over the consignment." So on one side we 00:12:06.399 have proof. On one side, which is your 00:12:08.800 side, we have no proof. Why should we 00:12:11.360 believe your side if there's no proof? 00:12:13.040 If you believe a side with no proof, 00:12:14.639 that sounds like something a crazy 00:12:15.920 person would do. And your customers 00:12:17.760 aren't crazy. So right now, your 00:12:19.120 customers are siding with the side with 00:12:20.399 proof. But if you want to take the lead 00:12:22.880 corporate, you can give some proof of 00:12:25.600 why you weren't involved in the 00:12:27.200 consignment. And uh it also says in the 00:12:29.680 franchise agreement, consignments are 00:12:31.120 allowed, but you say they're not 00:12:32.399 allowed. Uh, can you explain that one? 00:12:34.720 Also, why can't Brian just have his 00:12:36.079 Legos back? Uh, you you're still keeping 00:12:38.320 them even though you didn't pay for 00:12:39.600 them. Like, what's what's stopping you 00:12:41.120 from doing that? Yeah, that's just the 00:12:42.720 main three that come to mind. But if you 00:12:44.079 start with those three, that would be a 00:12:46.399 great way to win back public support if 00:12:48.079 you could answer those questions. 00:12:49.440 >> Okay, so for general frontline staff, 00:12:53.200 quick causal casual quick casual 00:12:56.320 inquiries. 00:12:57.680 >> Okay. 00:12:58.160 >> Casual. 00:12:58.880 >> Causal. Yeah, casual. 00:13:01.279 >> Oh, wow. Wait, these are like quotes. 00:13:03.440 These are these are quotes that they 00:13:05.360 want them to say. Memorize this. Okay. 00:13:08.000 Wait, wait. Come, come at me. Like, ask 00:13:09.680 me a question. Okay, right now. 00:13:11.600 >> Uh, I heard your company stole a bunch 00:13:14.160 of money and is not giving it back. 00:13:17.120 >> Holding my emotions in. 00:13:19.839 This is a separate independent location 00:13:22.480 and I don't have any information to 00:13:24.800 share regarding that situation. 00:13:27.680 >> Well, you must be correct and I will 00:13:29.600 leave. 00:13:31.839 What about the Legos? 00:13:32.880 >> Where are Brian's Legos? I'm going to 00:13:34.639 burn this entire place down. Yeah, 00:13:37.360 >> you know, I'll call 911. 00:13:42.079 I am unaware of the specific details of 00:13:45.120 that situation and have no comment at 00:13:47.680 this time. 00:13:48.399 >> Well, I guess I better leave then. 00:13:50.720 >> Wow, that actually works. We're here to 00:13:53.279 get Brian's Legos back. 00:13:56.480 >> Well, I actually have a script ready for 00:13:58.240 you. 00:13:58.560 >> Oh, you do? 00:14:00.160 We are aware of the situation involving 00:14:02.720 another independently owned location and 00:14:04.720 we understand why people are upset and 00:14:06.320 asking questions. Uh we can't speak to 00:14:08.240 the specifics on an ongoing situation. 00:14:10.160 Bricks and Mini Figs does not support 00:14:11.680 behavior that harms trust within our 00:14:13.600 communities. Our local stores remain 00:14:15.680 committed to operating with fairness, 00:14:18.079 transparency, and respect for our 00:14:19.920 customers. 00:14:20.639 >> Oh, 00:14:20.959 >> does that answer your question, 00:14:22.240 >> man? Okay. Okay. Well, if that's the 00:14:23.519 case, I guess I'll just do 00:14:24.320 >> Well, actually, that doesn't answer the 00:14:25.360 question because it says uh Bricks and 00:14:27.519 Mini Fig does not support behavior that 00:14:29.279 harms trust within our communities. But 00:14:31.199 they're doing that exact same behavior 00:14:33.440 that harms the trust within their 00:14:34.800 communities, which is stealing from old 00:14:36.320 people. 00:14:36.720 >> Exactly. 00:14:37.279 >> I guess they think stealing from old 00:14:38.959 people helps the trust. But maybe we 00:14:40.800 have to break them the news that that's 00:14:42.720 actually not a good thing. 00:14:44.959 >> Okay. Bricks and mini figs. If you steal 00:14:47.199 from old people, that does not help the 00:14:49.440 trust in your community. That makes 00:14:50.959 worse. Yeah. if you steal from old 00:14:52.480 people that people get upset at you if 00:14:55.120 you do that. And so if you want to uh 00:14:59.680 gain the trust back, you can give Brian 00:15:01.920 the Legos back. And cuz that's 00:15:03.680 ultimately your goal, right, is to get 00:15:04.720 the trust with your community. So uh 00:15:07.839 we're giving you a step-by-step guide of 00:15:09.680 how you can get that trust back. Step 00:15:11.680 one, give Brian the Legos back. Yep. Uh 00:15:16.160 >> step two. 00:15:17.279 >> Well, there is no step. Yeah, that's all 00:15:18.720 you have to do. It's it's a very easy 00:15:20.959 tutorial. I think they just didn't know 00:15:22.800 how to do that before, but now that we 00:15:24.800 made this tutorial for them, it should 00:15:26.320 be very easy for them to gain the trust 00:15:28.000 back. They have further canned response. 00:15:30.639 What's a canned response? 00:15:32.639 >> Like a candid like candid maybe 00:15:35.440 >> canned response. 00:15:36.399 >> Candid. I think that means like candid. 00:15:37.600 >> It's not like they put the response in a 00:15:38.880 can and give it to someone like 00:15:40.639 >> I don't think so. 00:15:41.519 >> Pre-written reply that someone reuses 00:15:43.839 over and over instead of typing a new 00:15:45.440 message each time. Oh, so basically I 00:15:47.760 think this is part of the brainwashing, 00:15:49.120 you know, it's like it's like, hey, 00:15:51.199 instead of thinking for yourselves, just 00:15:53.839 blindly follow what corporate's saying 00:15:55.759 without asking any questions. Cuz if you 00:15:57.680 ask any questions, you get fired. 00:15:59.600 >> Somebody reached out to me yesterday 00:16:01.199 saying they got fired cuz their friend 00:16:03.680 asked a question on your YouTube 00:16:06.160 channel. Your YouTube asked a question 00:16:08.959 and they got fired. 00:16:11.519 >> That's crazy. They're just 00:16:13.360 >> they're they're they're they're just 00:16:14.800 they're they're they're telling their 00:16:16.399 employees 00:16:17.920 do not say anything. Like they're it's 00:16:20.560 they think you read the whole thing. 00:16:22.880 They think if they just shut up and 00:16:24.320 stand back and be quiet, it'll just 00:16:25.920 it'll blow over. 00:16:27.600 >> Like they don't know Lego fans and they 00:16:30.240 don't know Star Wars fans. 00:16:31.680 >> Yeah, 00:16:32.480 >> this is crazy. 00:16:34.240 >> They they hired a crisis team. 00:16:36.800 >> Social media monitoring. Extra v extra 00:16:39.920 vigilance is required right now when 00:16:41.759 monitoring your social media. We 00:16:43.519 recommend turning off the ability to 00:16:45.519 comment on your store's social media 00:16:47.279 posts for the time being. 00:16:48.639 >> Wait, they said they're not trying to 00:16:50.320 silence criticism though. Isn't that 00:16:52.480 literally silencing? It's like, oh, if 00:16:54.000 if we're getting criticism, let's 00:16:55.680 silence it. 00:16:56.480 >> Yeah. Yeah, exactly. 00:16:57.279 >> How is that not silencing criticism? Oh, 00:16:59.360 just keep go. Sorry, I cut you off. 00:17:00.560 >> Review monitoring. Monitor your Google, 00:17:03.199 Facebook, and Yelp reviews, and 00:17:05.199 immediately flag/report any spam or 00:17:08.799 retaliatory or retaliatory reviews. But 00:17:12.559 they're not silencing criticism, though, 00:17:13.919 Victor. Please instruct your staff to 00:17:16.240 actively solicit a Google review with 00:17:18.640 every single transaction. A brief verbal 00:17:21.039 reminder at the register to share their 00:17:22.720 honest feedback goes a long way. So, 00:17:24.880 they're saying we need to flag all of 00:17:26.720 these reviews that expose us for 00:17:29.280 stealing from old people, but then let's 00:17:31.280 let's make up for it by just every 00:17:33.280 single transaction. Leave us a good 00:17:34.960 review and maybe people won't see the 00:17:36.720 crime that we committed, which is 00:17:38.240 stealing from an old person. Please use 00:17:40.160 the hyperlinks below to download the 00:17:41.919 following assets we have prepared for 00:17:43.600 you and your team. Crisis deescalation 00:17:46.240 playbook. The short playbook includes 00:17:48.559 verbatim scripts for handling instore 00:17:50.960 filming, hostile phone calls, and social 00:17:54.080 media comments. So, I feel like you 00:17:57.120 should download these and then 00:17:58.799 >> Yeah, if any employees have links to any 00:18:02.400 of these videos and want to send them to 00:18:03.760 us, 00:18:04.240 >> next steps in moving forward. We 00:18:06.320 understand how stressful and frustrating 00:18:08.240 situations like this can be for you and 00:18:10.320 your staff. Please know that your 00:18:12.000 safety, peace of mind, and the 00:18:13.600 protection of your local business are 00:18:15.520 our absolute highest priorities. 00:18:18.320 >> Well, it seems like all of that is 00:18:21.200 actually their lowest priorities cuz if 00:18:23.200 it was their highest priority, they 00:18:24.240 would just give the Legos back. That 00:18:25.440 would be a good way to show that it's 00:18:26.799 their highest priority, but they're not 00:18:28.320 doing it. So, that makes me think that 00:18:30.240 they don't care about their franchises. 00:18:31.760 They're like, you know what? We're going 00:18:33.440 to steal from this person and you guys 00:18:35.440 have to pay the consequences for it and 00:18:37.520 we don't care about you cuz we're not 00:18:39.440 giving the stuff back. want to continue 00:18:41.039 stealing from old people. Man, 00:18:42.320 >> yeah, 00:18:43.200 >> this is a challenging issue, but it is 00:18:45.280 not impossible to overcome. You're 100% 00:18:48.000 correct. You already know what to do. We 00:18:49.840 gave you a very clear step by step. 00:18:51.760 >> Well, they didn't know before when they 00:18:53.760 the tutorial wasn't made when they wrote 00:18:55.039 this email, but but now the tutorial is 00:18:57.360 out there. They know that they just have 00:18:59.200 to give the stuff back and and they'll 00:19:01.039 make it, right? I have faith at least 00:19:02.640 they'll make it right now. 00:19:03.440 >> We are doing everything we can to 00:19:04.880 protect the brand and our online 00:19:07.280 reputation. While the legal process is 00:19:09.679 not always fast, we want to ensure you 00:19:11.600 that we have a very strong case against 00:19:13.679 them. 00:19:14.240 >> Thank you for your resilience. Please 00:19:15.440 reach out if you have any questions. 00:19:16.480 Sincerely, the corporate bricks and mini 00:19:18.080 figs team. 00:19:20.000 Well, that was the email. I guess that 00:19:23.200 was kind of sick. 00:19:25.360 >> All right, we showed you how to make a 00:19:27.360 response corporate. Um, we would love to 00:19:30.080 hear a response and get the public back 00:19:31.919 on your side. Uh, you just got to give 00:19:34.640 the Legos back. The public will be back 00:19:36.400 on your side. In the meantime, you can 00:19:38.799 shop at we steal from oldpeople.com.