Salesforce Lightning vs. Salesforce Classic: What’s the Difference Salesforce has long been a leader in the CRM space , offering tools that help businesses of all si z es manage their customers , automate workflows , and gain insights from data But one of the most commonl y asked questions among new and existing users is : Salesforce Lightning vs Classic — which should businesses choose ? If y ou ’ re wondering what Salesforce Lightning Experience brings to the table or whether it ’ s worth switching from Classic , this blog will guide y ou through all the essential differences , benefits , and considerations to help y ou make an informed decision What Is Salesforce Lightning? Salesforce Lightning is a updated framework designed to provide a quicker , more contemporar y, and more adaptable CRM experience rather than merel y a new user interface In addition to the redesigned user interface , Lightning was released in 2014 and comes with tools like Lightning App Builder , Process Builder , and Lightning Flow that make it simple for developers and administrators to construct d y namic apps and processes A step up from the previous Classic interface , Lightning Experience offers improved mobile responsiveness , visuall y rich dashboards , and smoother navigation with a focus on productivit y and user experience What Is Salesforce Classic? Salesforce Classic was the original user interface that was launched in 2000. Man y long - time users are familiar with its la y out and functionalit y, and it has been a dependable platform for y ears However , Classic lacks man y of the new features and performance upgrades that Salesforce Lightning offers toda y. While it still works well for certain businesses , especiall y those with customi z ed workflows not y et migrated to Lightning from Classic is slowl y being phased out in favour of the more modern Lightning interface Why Businesses Are Switching to Salesforce Lightning 1. Improved Productivit y with a Clean Interface Lightning ’ s streamlined design minimi z es clicks and screen refreshes Users can quickl y find what the y need , which translates to less time navigating , more time selling or servicing customers , and eas y integration with external apps through Salesforce AppExchange 2. Advanced Customi z ation Without Code With tools like the Lightning App Builder , users can drag and drop components to build customi z ed pages without touching a single line of code It ’ s easier than ever to align y our CRM with y our business processes 3. Powerful Automation with Lightning Flow Lightning Flow allows businesses to automate complex workflows with ease From guided processes for sales reps to backend automation , this feature is a huge leap from Classic ’ s manual setup While Lightning has man y advantages , there are a few challenges to consider before making the switch : Learning Curve : Users familiar with Classic might take time to adjust to the new interface Compatibilit y: Not all legac y customi z ations or third - part y apps ma y be compatible with Lightning Feature Gaps : Some niche features from Classic ma y not y et be available in Lightning , though the list is shrinking with ever y update Are There Any Downsides to Salesforce Lightning? When Does Staying with Salesforce Classic Make Sense? Although Salesforce Lightning Experience is the future , there are still scenarios where businesses might prefer Classic : Long - term users with deepl y customi z ed Classic environments Teams resistant to change or lacking training resources Applications or third - part y tools that are not Lightning - read y That said , Salesforce has made it clear that Classic will not receive the same level of support or updates going forward , so sticking with it ma y lead to limitations over time Making the Right Choice: Lightning or Classic? If y ou ’ re still weighing y our options , here are a few practical considerations : New Users : Go with Salesforce Lightning It ’ s designed for toda y’ s business needs and offers long - term scalabilit y. Current Classic Users : Evaluate how much of y our existing setup can be migrated Salesforce offers tools to test Lightning readiness Growing Businesses : If y our compan y is scaling , Lightning provides the flexibilit y and tools y ou need to keep up Still unsure ? Man y organi z ations choose to pilot Lightning with one department before rolling it out organisation - wide This allows teams to get comfortable while minimi z ing disruption Conclusion The debate between Salesforce Classic vs Lightning boils down to innovation vs familiarit y. While Classic has served businesses well for y ears , Salesforce Lightning is clearl y the future , offering modern tools , better performance , and a more engaging user experience If y ou ’ re starting fresh , Lightning is the wa y to go If y ou ’ re on Classic , now is the time to evaluate y our transition plan The benefits of Salesforce Lightning Experience — from its intuitive design to smart automation — can greatl y enhance y our team ’ s efficienc y and drive better results Whether y ou need help with migration , customi z ation , or just want to explore the features of Salesforce Lightning , don ’ t hesitate to reach out to certified Salesforce Experts Contact / Social Links US : 1800-673-0918 Website : https :// crm - masters com / Email : info @ crm - masters com Facebook : https :// www facebook com / crmmasters Twitter : https :// twitter com / crmmastersinfo LinkedIn : https :// www linkedin com / company / crm - masters - infotech Phone : IND : 9810824033 UK : +442045781518