Web: www.solution2pass.com Email: support@solution2pass.com Version: Demo [ Total Questions: 10] Salesforce Certified-Strategy-Designer Salesforce Certified Strategy Designer Exam (SU24) IMPORTANT NOTICE Feedback We have developed quality product and state-of-art service to ensure our customers interest. If you have any suggestions, please feel free to contact us at feedback@solution2pass.com Support If you have any questions about our product, please provide the following items: exam code screenshot of the question login id/email please contact us at and our technical experts will provide support within 24 hours. support@solution2pass.com Copyright The product of each order has its own encryption code, so you should use it independently. Any unauthorized changes will inflict legal punishment. We reserve the right of final explanation for this statement. Salesforce - Certified-Strategy-Designer Pass Guaranteed 1 of 5 Only Solution2Pass for Any Exam A. B. C. A. B. C. Question #:1 Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success? Decreased number of customer cases Increased number of Knowledge articles Decreased bounce rate on document on pages Answer: A Explanation The success of a self-service solution should be measured by the decreased number of customer cases, as this indicates that customers are able to find the information they need without contacting support. The number of Knowledge articles or the bounce rate on document pages may not reflect the effectiveness or satisfaction of the self-service solution. Question #:2 At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runsa sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching. What is the reason why marker choice is important? They anonymize the sketches so that stakeholders cannot judge others' drawing abilities. They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time. They enable stakeholders to focus on generating ideas rather than detailing UI. Answer: C Explanation The reason why marker choice is important is that they enable stakeholders to focus on generating ideas rather than detailing UI. Fat markers are thick pens that limit the level of detail that can be drawn on a sticky note. They help stakeholders concentrate on the concept or idea behind the sketch, rather than the user interface or visual design.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/sketch-with-fat-markers Question #:3 Salesforce - Certified-Strategy-Designer Pass Guaranteed 2 of 5 Only Solution2Pass for Any Exam A. B. C. A. B. C. A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology. Which activity should ensure the workshop is accessible to all participants? Conduct an in-person session with the partner company; collaboration is best when done face-to-face. Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are. Allow access to the tool ahead of time and make sure participants are familiar before getting started. Answer: C Explanation Providing early access to digital collaboration tools and ensuring all participants are comfortable using them before the workshop starts can enhance accessibility and participation. This preparation helps level the playing field, especially for those less experienced with technology, ensuring a productive and inclusive session. Question #:4 Cloud Kicks' sales representatives are complaining that some Lightning webs components developed as part of the partner onboarding process are slow to load and often unresponsive. What would be the best recommendation to the team to identify the challenges and remediate the issue? Run the Salesforce Optimizer. Utilize the Lightning Usage App. Create a case with Salesforce support. Answer: B Explanation The best recommendation to identify and remediate the issue of slow and unresponsive Lightning web components is to utilize the Lightning Usage App, which provides insights into how users interact with Lightning Experience and helps optimize performance and usability. Running the Salesforce Optimizer or creating a case with Salesforce support may not address the specific issue of Lightning web components. Question #:5 The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program. Salesforce - Certified-Strategy-Designer Pass Guaranteed 3 of 5 Only Solution2Pass for Any Exam A. B. C. A. B. C. A. Which mapping process should the designer use to achieve this goal? Journey Mapping Service Mapping Ecosystem Mapping Answer: C Explanation Ecosystem Mapping is an appropriate tool for identifying key stakeholders, influencers, and entities that will interact with or be affected by the new loyalty program. This method helps invisualizing the broader context and relationships within the program's ecosystem, aiding in strategic planning and stakeholder management. Question #:6 A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes. What should the strategy designerdo to address these concerns? Collect feedback and use it to define constraints for a new co-creation activity with stakeholders. Share stories from research that show the design team understands the customers' needs. Provide a breakdown of the strategy, linking features with consumer benefits and outcomes. Answer: C Explanation The design team should provide a breakdown of the strategy, linking features with consumer benefits and outcomes, to address the concerns of the executive team. This helps communicatethe value proposition and rationale of the product vision, and how it aligns with the business goals and objectives.References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep /communicate-the-product-vision Question #:7 A consumer healthcare startup wants to collect data on patients' symptoms over time, and plans to research how to monetize this data. How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients? Perform user research with patients to understand their level of comfort of data being shared for Salesforce - Certified-Strategy-Designer Pass Guaranteed 4 of 5 Only Solution2Pass for Any Exam B. C. A. B. C. A. B. monetization. Facilitate a Consequence Scanning workshop before proceeding with any further investment. Research similar healthcare organizations about how they are monetizing patient data Answer: B Explanation A strategy designer should counsel leadership in consideration of ethical implications for both the company and its patients by facilitating a Consequence Scanning workshop before proceeding with any further investment. A Consequence Scanning workshop is a method to identify and mitigate potential negative consequences of a product or service, such as privacy, security, or social issues. It involves mapping out the intended and unintended outcomes of the product or service, assessing their likelihood and severity, and devising actions to prevent or reduce harm. Performing user research or researching similar organizations mayprovide some insights, but they do not address the ethical implications in a systematic and proactive way. Question #:8 Customer service surveys and user feedback reveal Cloud Kicks' users desire new features onthe sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible? Co-create a journey map with users Identify user quotes to make the case. Align design implications to business goals. Answer: C Explanation The best way to collaborate with the UX designer to ensure that new features on the sales platform are both viable and feasible is to align design implications to business goals, as this helps justify the value proposition and returnon investment of the new features. Co-creating a journey map with users or identifying user quotes may not address the viability or feasibility aspects of the new features. Question #:9 Cloud Kicks’ stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal. Which capability should drive self-service in Experience Cloud? @ Allowing customers to see their open cases Salesforce - Certified-Strategy-Designer Pass Guaranteed 5 of 5 Only Solution2Pass for Any Exam B. C. A. B. C. Exposing their knowledge base to customers Providing dashboards of orders to customers Answer: B Explanation Exposing a knowledge base to customers in Experience Cloud allows for effectiveself-service by providing easy access to information, solutions, and guidance. This capability empowers customers to resolve their inquiries independently, contributing to the reduction of support costs by decreasing the demand on direct support channels. Question #:10 Cloud Kicks' users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions. What do these qualitative findings Indicate about the new offering"? Feasibility Viability Desirability Answer: C Explanation These qualitative findings indicate desirability of the new offering. Desirability refers to how much customers want or need a product or service, and how it meets their expectations and emotions. Itcan be measured by observing customers’ behaviors and reactions, such as excitement, interest, engagement, satisfaction, or recommendation.References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/measure-the-success-of-the-initiative About solution2pass.com solution2pass.com was founded in 2007. We provide latest & high quality IT / Business Certification Training Exam Questions, Study Guides, Practice Tests. We help you pass any IT / Business Certification Exams with 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. View list of all certification exams: All vendors We prepare state-of-the art practice tests for certification exams. You can reach us at any of the email addresses listed below. Sales: sales@solution2pass.com Feedback: feedback@solution2pass.com Support: support@solution2pass.com Any problems about IT certification or our products, You can write us back and we will get back to you within 24 hours.