ABOUT MYSELF Results-driven professional with 4 months of experience in customer service and sales at Decathlon, where I assisted international customers in English and consistently achieved sales targets by understanding client needs. Skilled in communication, teamwork, and problem-solving, I now seek a Call Center Representative role to leverage my fl uency in English and customer-centric approach. Passionate about delivering e ffi cient, empathetic support and contributing to a collaborative team environment. WORK EXPERIENCE Decathlon City: Alexandria | Country: Egypt [ 01/06/2024 – 16/10/2024 ] Sport Leader Sales • Assisted 50+ customers daily in English and [other language, if applicable], providing product recommendations and resolving inquiries. • Maintained a 90%+ customer satisfaction rate by addressing concerns promptly and professionally. • Used persuasive communication to upsell sports gear, increasing accessory sales by 15% within [timeframe]. • Trained 5+ new team members on sales techniques and customer interaction best practices. • Resolved 30+ weekly customer complaints (returns, sizing issues, product info) with a focus on positive outcomes. • Documented customer feedback in the company system, improving future service quality. • Worked in a fast-paced team environment, ensuring smooth operations during peak hours. • Recognized as “Employee of the Month” for excellent teamwork and sales performance. • Processed 20+ phone orders weekly with accurate data entry. EDUCATION AND TRAIN ‐ ING [ 01/10/2024 – Current ] Bachelor of Electronics and Communication Engineering Egypt Japan University of Science and Technology https://ejust.edu.eg/ City: Alexandria | Country: Egypt | [ 04/06/2024 – 06/06/2024 ] CRM training Decathlon Academy Trainings https://shorturl.at/pk7j5 City: Alexandria | Country: Egypt | SKILLS Technical Skills Python | C++ | microsoft o ffi ce | Arduino soft skills multitasking | teamwork | hard worker | work under stress Customer Service patient | empathetic | solution-oriented Youssef El Bedaiwy Passport: A12112073 Gender: Male Date of birth: 14/09/2006 Place of birth: Alexandria, Egypt Nationality: Egyptian Home : 8- magd el arab st , sidi bishr bahary, alexandria, egypt, 21611, Alexandria, Egypt Email: youssef.elbedawy@gmail.com Phone: (+20) 1024492141 LinkedIn: https://shorturl.at/iT8BQ Other language(s): English LISTENING B2 READING B2 WRITING B2 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 German LISTENING A2 READING A2 WRITING A2 SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2 Japanese LISTENING A2 READING A2 WRITING A2 SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2 communication fl uent in English | Persuasive Communication | Politeness & Patience | Active Listening | Clear & Con fi dent Speaking LANGUAGE SKILLS Mother tongue(s): Arabic Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Pro fi cient user