Andrew Whelen Operational Management Grounded and solution-oriented o peration manager with a wide variety of professional experiences illustrated across 10+ years of industry success. A dept at motivating self and others. P assionate about data, security and educating the next generation of operational professionals. awhelen@gmail.com 647-823-1760 Mississauga, Canada linkedin.com/in/andrew- whelen SKILLS Process D esign and O ptimization Quick Technical L earner Financial Data A nalysis Training & Development Performance and KPI R eporting Problem- S olving & N egotiation Leadership & Communication TECHNICAL SKILLS Tools / Platforms Slack, Star Practice Management, Microsoft Office, Google Drive / Docs, Windows & IOS Systems Methodologies Agile, Scrum, Unified Process SOFT SKILLS Communication Teamwork Flexibility Self-management Multitasking Creativity and Critical Thinking WORK EXPERIENCE High Volume Visual Merchandising Manager Hennes & Mauritz (H&M) 11/2014 - Present , Toronto, Canada Led an expansion project to build 9 new store teams which included developing and promoting new managers to support an increase in volume W orking closely with Operations, Product and Tech teams to ensure the readiness of internal tooling and that accesses are granted at the correct levels a ll while supporting 5 high-v olume locations. Inspire and developed team members in both commercial and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays. Perform data analysis to identify key opportunities for team improvements, p resent results, explain proposals and report findings to the team. Partner ed with Learning & Development l eads to conduct an annual organizational learning needs assessment and reflect the results in the learning strategy for the organization. P roactively recommend changes f or future practices; sought out opportunities for continuous improvement for all activities and processes. Shift Manager Second Cup 08/2010 - 11/2014 , Toronto, Canada Second Cup Café is a Canadian restaurant chain, coffee retailer, and roaster which operates more than 190 cafes nationwide. Assign ed and direct ed daily work to team members so that production lines are adequately staffed Assist ed the scheduling planner in creating work orders, entering lot codes for proper inventory management Provide d continual leadership and guidance to team members for the purpose of increasing their effectiveness and establishing good working relationships and individual goals as well as team goals Support continuous improvement processes to ensure that goals in safety, quality, cost, and customer service are met EDUCATION BBA Communication Culture And Information Technology University of Toronto Toronto, ON Data Analysis CRM & KPI Reporting Business Research (R&D) Web design Clothing company headquartered in Stockholm. Its focus is fast-fashion clothing for women, men , teenagers, and children. Achievements/Tasks Achievements/Tasks 0 9 /201 1 - 04/2015 , Courses