Hywel Dda Video Consultation Ymgynghoriad Fideo Wedi'i Bweru Gan MEDIO Powered by Attending your appointment by video What do I need to make a video call? Your appointment is easy to access, all you will need is: A device with a camera, microphone, and speaker e.g. a smartphone, tablet, or computer. A stable internet connection: Wi-Fi, wired (ethernet cable), or mobile data. A supported internet browser such as Google Chrome, Safari, Firefox or Microsoft Edge. How do I attend my appointment? Your provider will send you an invite via SMS, email, or letter, with a link that will take you directly to the video consultation platform. Alternatively, there may also be a button on your providers website. Either way, it's just a few simple steps Step 1. Click the link provided or select the button on your provider's website. If you have received your invitation via a letter, you will need to type the link into your browser’s search bar. By selecting 'Continue' here you are agreeing to Terms and Conditions. Step 2. Next you will be prompted to enter your name along with any other information requested by your Step 3. Next review the details entered and complete a short equipment test. Running the test may take up to 30 seconds. This helps to ensure that there are no technical difficulties. If you are confident that your equipment is working correctly, you can bypass this step and select 'Join Waiting Room'. Step 4. You have now successfully joined the waiting room and a clinician is notified you are waiting. When ready, your provider will start the video consultation and you will automatically be brought into the live call. You may be asked to accept camera & microphone permissions and finally, you must select 'Join Meeting'. provider. Once you have completed all fields, select 'Continue'. If you need more help, contact your healthcare provider or visit the Troubleshooting Guide for Callers/Patients in the support centre. Troubleshooting Guide for Callers / Patients Join waiting room Test equipment Change details