WORK EXPERIENCE EDUCATION PORTFOLIO // JTIEM.LINK/UX TOOLS UNIVERSITY OF ALABAMA AT BIRMINGHAM BACHELOR OF FINE ARTS FALL 2007 - SPRING 2010 BBVA Compass Senior UX/UI Designer (contract) SEPT 2017 - OCT 2018 Partnered with another designer at BBVA Compass, I was able to bring focus and follow-through to a struggling web API project. I was brought into the project well after it’s onset, yet it still lacked the necessary organization and direction to reach completion in a timely manner. It was clear to me that design processes that could improve communication between off-site project management, design team, and development teams were absent. Once oriented to the project, I was able to provide needed guidance and expertise in many ways, such as by creating a design system using Sketch libraries, managing expectations with targeted timelines, and utilizing new tools such as Invision and Zeplin for prototyping and asset management. As a final step to fulfilling my role in this project, I provided quality assurance to ensure design integrity. Being brought into a disorderly project that lacked direction proved to be a challenge as I worked to prioritize goals, motivate colleagues, and realize project completion. SKETCH ZEPLIN INVISION PRINCIPLE AXURE RP MIRO STRATOS ADOBE CS JIRA AGILE/SCRUM CAMTASIA ARGO Data Senior UX Designer Cyxtera Technologies Senior UX Designer MAR 2020 - CURRENT NOV 2018 - DEC 2019 A banking software developement company ARGO delivers on-premises solutions for small to large banks. Although ARGO has been around for a while, it's UX maturity is very low. With much room for improvement I launched several process/education initiatives, conducted user research activities, and eventually took over ux management resposibilities for the team. • To reduce UI defects, errors, and miscommunications I conducted several tool education sessions, co-created a comprehensive design deliverable (w/ feedback from dev and qa), and championed a new, cross-functional, product design process • Parternered with the development team to provide: CSS examples for custom data visuals, designed/developed responsive HTML email templates • Produced clickable prototypes to aid in requirement discussions and communicate goals • Created a custom/responsive design system for a legacy application with Sketch libraries • Developed a process for creating and managing Design Tokens for ARGO's design system • Conducted persona development research, lead customer journey mapping, planed & participated in moderated usability tests, and co-developed usability survey templates • Managed all incoming/outgoing work for requirements and completition • Worked closely with junior designers to develop their hard and soft skills. Lead the design strategies behind Cyxtera’s transformation from a traditional colocation data center company and into a hybrid data center offering colocation tenants the ability to rapidly provision new hardware, connect with other tenants, and create virtual network connections on-demand through an online user interface. • Produced clickable prototypes and customer journeys to aid in requirement discussions and communicate complex user interactions • Organized and conducted regular cross-functional work sessions to maintain team alignment • Introduced a design and development working process to incorporate user-testing and feedback • Consulted on Cyxtera Product Design System • User Research and Persona creation • Developed UX/UI requirements and self-managed projects • Mentored Junior Designers • Founding member of Cyxtera Culture Committee UNIVERSITY OF MISSISSIPPI BUSINESS MARKETING FALL 2001 - FALL 2003 Justin.Tiemann@gmail.com 601.953.3787 CONTACT SiriusXM Radio Inc. UX/UI Designer SEPT 2014 - JUNE 2016 In the Connected Vehicle division of SiriusXM I work alongside stakeholders, in conjunction with automobile manufacturers, in providing telematics solutions to the public. Primary forms of these solutions are head-unit displays, responsive web enrollment solutions, and custom OEM mobile apps. My responsibilities include defining deliverables, user flow, wire-framing, building prototypes, producing and conducting usability testing, benchmarking, and front-end code auditing. Axxess UX Designer & Team Lead JULY 2016 - AUG 2017 As a newcomer to the healthcare industry, Axxess provided both an opportunity and a challenge as I learned to apply UX methodologies in a new environment. Daily activities include providing wireframes, high fidelity designs, and general UX consulting for eight separate home health SaaS applications and accompanying mobile applications. In addition to performing daily UX tasks, one of my main focuses as the UX team lead was planning and organizing design processes to streamline projects, manage team work load and reduce the need for code rewrites. During my time at Axxess, I successfully introduced processes that required UX involvement early during initial planning stages rather than alongside development. I also advocated for the use of Sketch and prototyping tools, such as Axure, to systematize the process of turning business ideas into business solutions. WorldVentures Senior UX/UI Designer (contract) FEB 2013 - JAN 2014 DEC 2012 - FEB 2013 FEB 2014 - SEPT 2014 Publicis Interactive Designer (contract) Canonball Creative UX/UI Designer FrontEnd Dev Filling a senior role on the UX team one of my primary focuses was to consolidate many separate online communication channels to a few that were well organized and effective. Because the UX team worked side-by-side with other designers within the creative department, I was able to take advantage of many opportunities to participate in branding and event/environment design. My day- to-day responsibilities included building personas, user flows, wireframing, prototype building, and responsive web design. I also routinely contributed to branding and art direction. As the consummate director of all things design related, I fulfilled the roles of UX Designer, Front- end Developer, UI designer, and Art Director. Often times I also operated as liaison to the offshore development team when communicating technical requirements. Having experience in designing and building responsive websites I helped the digital design team at Publicis with designing a new web presence for TruGreen and Terminix. In the process of designing these sites, I also played a minor role in helping improve the user experience as it pertained to the checkout process. Gus Granger Partner, Client Engagement 214.653.1600 x102 at VSA Partners Stefan Reddick Senior Director, Creative 214.803.7717 at Cyxtera Technologies Generoso Cantu Software Developer Manager 972.900.3267 at Capital One Orly Angelo VP, Associate Director of Design 214.770.8104 at U.S. Bank Sydney Witt User Experience Lead 650.455.0515 at BBVA USA R. Blake Ramick Director of User Experience 214.454.5760 at Actian WORK EXPERIENCE CONT. PROFESSIONAL REFERENCES