Khaled Mohamed Contact Address Cairo I'm an undergrad student studying commerce and business management, I'm interested in this position because I would like to understand more and learn about E - commerce. I'm also an Enthusiastic Learner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer needs and actual experience with helping customers. Motivated to learn, gr ow and excel in E - commerce industry. Phone 0122 7171 323 E - mail Khaled.kn1@outlook.com Website khaled - mohamed.tech Skills • Great organizational skills • Customer Support Analysis • Strong Knowledge of HTML and CSS • Experience with CRM systems like HubSpot • Experience with CRM like Wordpress • Customer technical support Work History Customer Support Representative Intern • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Worked closely with Magento Dashboard, handled customers data and status • Worked with Goggle sheets and excel to organize customers data. • Made statistics about customers inquiries and concerns to deliver urgent requirements to the tech team. Certifications IELTS certificate band 7.5 - Dec 2020