Task: 10 minutes to 30 minutes bucket Agu 25 ● Melissa Shell #646264 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 25, 2022 Time: 10:06:37 AM / Assistance: 10:25:05 AM Agent: Joel Leon ● +14195122556 #646333 Sms Hello, Can you pleas Hello, Can you please tell me how many amps is the Powerlifter Surfacesense Pet Model #3439 Aug 25, 2022 Time: 11:22:08 AM / Assistance: 11:43:29 AM Agent: Joel Leon ● Serge Arseneault #646438 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 25, 2022 Time: 1:20:47 PM / Assistance: 1:48:46 PM Agent: Joel Leon ● +15173751529 #646562 Sms - Aug 25, 2022 Time: 3:22:32 PM / Assistance: 3:45:44 PM Agent: Carmen Porter ● Katie Rasmussen #646645 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 25, 2022 Time: 5:12:19 PM / Assistance: 5:36:10 PM Agent: Deydree Sutherland ● Nathan Aguilar #646646 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 25, 2022 Time: 5:12:05 PM PM / Assistance: 5:24:27 PM Agent: Ernesto Ashaw ● +13375260438 #646728 Sms I am having an issue I am having an issue trying to order some products could someone please call me Aug 25, 2022 Time: 7:21:47 PM / Assistance: 7:46:09 PM Agent: Carmen Porter Task: 10 minutes to 30 minutes bucket Agu 26 ● +18188000705 #647489 Sms Hi Hi Aug 26, 2022 Time: 7:33:53 PM / Assistance: 7:51:52 PM Agent: Deydree Sutherland ● CINDY MENA #647408 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 26, 2022 Time: 5:31:21 PM / Assistance: 5:50:45 PM Agent: Ernesto Ashaw ● Christine Keryakes #647155 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 26, 2022 Time: 1:10:46 PM / Assistance: 1:35:01 PM Agent: Deydree Sutherland ● Michelle Dadouche #647132 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 26, 2022 Time: 12:56:30 PM / Assistance: 12:56:30 PM Agent: Deydree Sutherland ● Alysha Barraza #647149 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 26, 2022 Time: 1:07:27 PM / Assistance: 1:30:18 PM Agent: Ernesto Ashaw Task: 10 minutes to 30 minutes bucket Agu 27 ● +14146906101 #647682 Sms Pump is not working Pump is not working bissell pro heat 1699 model number not getting any water out of the water only seems like pump is not working Aug 27, 2022 Time: 11:00:13 AM / Assistance: 11:11:36 AM Agent: Ernesto Ashaw ● +12489090449 #647759 Sms Hello! I'm looking Hello! I'm looking to buy a replacement hose for a Bissell Spotclean Proheat Pet, model 2513w, and I'm having no luck on where to purchase this replacement part. It's a relatively newer unit and the hose has cracked near the handle. I appreciate your assistance. Aug 27, 2022 Time: 12:24:35 PM / Assistance: 12:54:10 PM Agent: Deydree Sutherland ● Anonymous #647839 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 27, 2022 Time: 2:08:33 PM / Assistance: 2:29:28 PM Agent: Deydree Sutherland ● +18165192030 #647933 Sms I can not place my o I can not place my order. If it's the problem of where the bank is located, I can give you that information. Pleas let me know. Thank you. Aug 27, 2022 Time: 3:39:58 PM / Assistance: 4:05:06 PM Agent: Carmen Porter ● James Juneau #648020 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 27, 2022 Time: 5:25:24 PM / Assistance: 5:41:29 PM Agent: Ernesto Ashaw Task: 10 minutes to 30 minutes bucket Agu 29 ● Jennifer Barber #648405 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 29, 2022 Time: 11:02:59 / Assistance: 11:15:30 AM Agent: Karen Fonseca ● Mike Murdoch #648511 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 29, 2022 Time: 12:15:42 PM / Assistance: 12:34:57 PM Agent: Deydree Sutherland ● Robert Wuertz #648848 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 29, 2022 Time: 4:45:44 PM / Assistance: 5:02:25 PM Agent: Ernesto Ashaw ● Kathy Graham #648883 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 29, 2022 Time: 5:33:24 PM / Assistance: 5:53:56 Agent: Deydree Sutherland ● Novi Sutanto #648888 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 29, 2022 Time: 5:21:34 PM / Assistance: 5:36:38 PM Agent: Deydree Sutherland Task: 10 minutes to 30 minutes bucket Agu 30 ● Armando Maya #649192 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 30, 2022 Time: 11:01:57 AM / Assistance: 11:14:45 AM Agent: Karen Fonseca ● Alyssa Shaw #649526 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 30, 2022 Time: 3:25:11 PM / Assistance: 3:38:47 PM Agent: Karen Fonseca ● Becky Wulff #649673 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 30, 2022 Time: 6:24:05 PM / Assistance: 6:46:42 PM Agent: Carmen Porter ● Cassandra Daniels #649694 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 30, 2022 Time: 7:00:40 PM / Assistance: 7:14:06 PM Agent: Deydree Sutherland ● Sejla Zulovic #649701 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 30, 2022 Time: 7:12:08 PM / Assistance: 7:23:19 PM Agent: Carmen Porter 27 casos seleccionados Agents involed on these cases: : Joel Leon: 3 Carmen Porter: 5 Deydree Sutherland: 10 Ernesto Ashaw: 6 Karen Fonseca: 3 Agents involved in these cases: : From 10 minutes to 30 minutes bucket Agu 25 ● Joel Leon: 3 cases ● Carmen Porter: 5 cases ● Deydree Sutherland: 10 cases ● Ernesto Ashaw: 6 cases ● Karen Fonseca: 3 cases As you can see, this info shows what we previously saw on the SLA per agent (Deydree) Here is the list of cases hours: From 10:00 AM to 11:00 AM 1 case From 11:00 AM to 12:00 PM 4 cases From 12:00 PM to 1:00 PM 3 cases From 1:00 PM to 2:00 PM 3 cases From 2:00 PM to 3:00 PM 1 case From 3:00 PM to 4:00 PM 3 cases From 4:00 PM to 5:00 PM 6 cases From 5:00 PM to 6:00 PM 6 cases From 6:00 PM to 7:00 PM 1 case From 7:00 PM to 8:00 PM 4cases Task: 30 minutes to 1 hour ● Anne Chauvet #646500 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 25, 2022 Time: 2:21:58 PM / Assistance: 2022 2:53:04 PM Agent: Carmen Porter Notes: first interaction bot - Cx: 2:20:49 PM ● +19495844099 #646710 Sms Trying to use 40% of Trying to use 40% off coupon Aug 25, 2022 Time: 6:40:03 PM / Assistance: 7:20:16 PM Agent: Ernesto Ashaw ● +15625005278 #647634 Sms Yo Yo Aug 27, 2022 Time: 10:12:49 AM / Assistance: 11:00:43 AM Agent: Ernesto Ashaw Notes: First interaction bot-Cx: 9:59:58 AM ● +19015014759 #647869 Sms Product replacement Product replacement Aug 27, 2022 Time: 2:30:00 PM / Assistance: 3:01:25 PM Agent: Ernesto Ashaw ● lesley ury #648863 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 29, 2022 Time: 5:02:39 PM / Assistance: 5:44:15 PM Agent: Carmen Porter Notes: Interactions seem to be normal, no issues by the bot, although 1 case had more than 10 minutes of interaction with the both before getting into the queue. 2/5 cases were from Carmen 3/5 Cases were from Ernesto Task: 1 hour to 6 hours ● Al Freyder #646203 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 25, 2022 Time: 8:43:35 AM / Assistance: 9:55:17 AM Agent: Joel Leon ● +18057329677 #647409 Sms I am having trouble I am having trouble with my Air Ram 1984... the roller brush stopped rolling and it is making a grinding sound... I have taken the roller out and cleaned it but it still is stuck... I haven't had this unit very long and it shouldn't be having issues already Aug 26, 2022 Time: 5:32:21 PM / Assistance: 6:48:17 PM Agent: Ernesto Ashaw ● +14162761960 #647948 Sms I received an email I received an email indicating my order was delivered and it was not. I have cameras on my house that support this. Order # 39560303 Aug 27, 2022 Time: 3:53:29 PM / Assistance: 6:24:42 PM Agent: Ernesto Ashaw ● Meka Riggins #649438 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 30, 2022 Time: 2:32:40 PM / Assistance: 3:51:13 PM Agent: Carmen Porter ● Karen Croot #648720 Sprinklr_live_chat Hello! I'm BISSELL's Hello! I'm BISSELL's Chat Assistant. Aug 29, 2022 Time: 2:49:38 PM / Assistance: 4:49:08 PM Agent: Carmen Porter Notes: Interactions seem to be normal, no issues by the bot 1 case from Joel Leon 2 cases from Carmen 2 cases from Ernesto Task: 6 hours to 12 hours +19043169090 #647531 Sms - Aug 26, 2022 Time: 11:42:49 PM / Assistance: 8:14:30 AM Agent: Carlos Joseph NoteS: Cons contacted us at 11:00 PM, so cases was assigned the next morning.