Yousaf Muhammad Information Technology Riyadh, Saudi Arabia +966 53 539 7794 khokharusaf@gmail.com PROFESSIONAL SUMMARY Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Won 2 Best App Awards at Huawei AppsUp Contest. EXPERIENCE Al Zahrani Trading Est., Riyadh - IT Support Engineer September 2019 - Present ● Installed and maintained CCTV system ● Bring forth IT assistance to colleagues. ● Patched software and installed new versions to eliminate security problems and protect data. ● Performed root cause analysis and general troubleshooting. ● Removed malware, ransomware and other threats from laptops and desktop systems. ● Applied superior Wireless Penetration knowledge to improve Wi-Fi security. ● Configured hardware, devices and software to set up work stations for employees. Cipher Engineers Pvt Ltd, Karachi - IT Manager April 2017 - July 2019 ● Maintained camera and physical security systems. ● Managed network and system performance, conducting troubleshooting, security patching and maintenance. ● Conducted company-wide technology instruction, onboarding and education. ● Built, customized and repaired technology based on staff requests. ● Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends. ● Communicated with the executive team and CEO to maximize development efficiencies and resolve technology issues. ● Oversaw IT department operations and training. Project-Based Jobs as required - Information Technology ● Coached and trained end-users on SANBOT Robot Programming ● Basic troubleshooting of Microsoft, Linux, Mac various OSes ● Provided Tier 1 IT support to non-technical internal users through desk side support services. ● Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes. ● Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose. EDUCATION Indus University, Karachi - BS Computer Sciences October 2015 - July 2019 ● Thesis : Deaf Sign Language App ● Coursework in Operating Systems, Database Systems and Information Security ● Launched Deaf Sign Language App Pakistan International School, Riyadh - Intermediate in CS April 2014 ● Graduated with 3.0 GPA SKILLS ● Software updates ● End-user support ● Hardware Installations ● Device configuration ● Document review ● Confidential data management ● Advanced computer proficiency ● Task Prioritization ● Employee training and development ● Software diagnosis ● Data recovery ● Mac systems ● Native Android Programming ● Promotional Video Editing ● Web designing ● Wordpress ● Online IT System Consultancy ● Network Troubleshooting ● 3D Graphics Designing ● Technical issues analysis ● Desktop support ● Windows 10 ● Network administration AWARDS HUAWEI AppsUp Competition 2020 - Deaf Sign Language App ● Best Social Impact App ● Best App Award Online Certifications from SoloLearn ● JAVA and HTML5 ACCOMPLISHMENTS ● Published Final Year Project report and project on Deaf Sign Language Android App using Android Studio ● Report and project on Web designing and Web Building ● Report and project on Computer Graphics using Autodesk 3Ds Max ● Report and project on Electrical Transformer ● Report and project on Intranet using Cisco Packet Tracer ● Report and project on Pac-Man Reversed using Unity 3D SECURITY CLEARANCE Resident in Riyadh, Saudi Arabia since childhood and bear excellent character background in all institutions. Holding transferable resident iqama of KSA.