PROFILE A passionate organized professional with almost 4 years of experience in Customer Support , Emails, Inbound, Outbound, Content Moderation, Copyright Infringement law, and Quality Assurance . Known for my hardworking ethic and willingness to take on added responsibilities to meet team goals. EDUCATION EXPERIENCE SKILLS PERSONALITY SOFTWARE SKILLS LANGUAGES YOGESH CHANDRA UPADHYAY Quality Analyst 21, Block J, Sector 22 201301, Noida 03-03-1997 +91 8791538298 yogeshupadhyay344@gmail.com SOCIAL MEDIA ϩ http://linkedin.com/in/yogesh-chandra-upadhyay-6382801bb/ Mahatma Jyotiba Phule Rohilkhand University, Bareilly, Uttar Pradesh Bachelor of Science: Mathematics July 2015 - August 2018 iEnergizer Quality Analyst Responsibilities: Develop monthly, end-of-quarter and other data reports for leadership team and quality improvement programs. Provide QA data & feedback to operations, policy & engineering teams that helps improve the overall experiences & effectiveness of Moderation & Customer Service. Provide regular updates to team leadership on quality metrics by communicating consistency problems. Participate in departmental meetings with clients to establish short- and long-term policies. Create presentations, flowcharts/BPMN models, and graphs detailing data structure. Developed training materials, SOPs, and work instructions to supplement new team member onboarding. December 2018 - present Good communication - written and oral skills Excellent conceptual and analytical skills Critical Thinking & Problem Solving Time management Professionalism & Strong Work Ethic Quality Improvement Communicative Punctuality Creativity Organized Flexiblility Team Player Microsoft Office Google Sheets Flowcharts/BPMN models English