PERSONAL INFORMATION Date of Birth 14 January 1992 Citizenship(s) Greek, Australian Military Obligations Complete WORK EXPERIENCE Teleperformance Hellas – Athens, Greece 03/2019 – 11/2022 Senior Moderator Expertise Agent ● Collaborate with the team to investigate, using resources and tools to resolve complex inquiries. ● Review guidelines and tool/platform usage to provide daily and weekly feedback during meetings with management to resolve existing or upcoming issues, as well as to improve resources in our ongoing practices. ● Train new recruits to ensure that they have a solid understanding of the product, service, tools, resources, as well as refining their skills to meet the daily and weekly targets. Provide feedback and performance improvement plans for said agents to ensure growth and retention. Customer Service and Support Agent ● Respond to customer queries via calls, chat, and email, presenting strong communication skills so as to assist in a timely and effective manner, according to company ’ s and client ’ s guidelines. ● Assist in training new recruits to ensure that they have a solid understanding of the product, service, tools, resources, as well as refining their skills to meet the daily and weekly targets. Personal contractor – Athens, Greece 08/2017 – 12/2019 English teacher personal assistant ● Prepared educational material and prepared mock tests based on past exams for English students of C1 Advanced and C1 Business levels. ● Ensured enrolment for students for their examination and set up timetables for exams. ● Organized and scheduled lessons on a daily and weekly basis. EDUCATION Udemy Certification Front-End Programmer Read and write HTML, CSS and JavaScript and React, and libraries like Bootstrap and jQuery. Further study will include other front-end technology and will be added in the sentence above. BMI Certification Cyber Security Analyst Perform systems analysis of web-based and mobile applications and provide solutions to vulnerabilities found during analysis. DEREE – The American College of Greece – Athens, Greece BA Hons in Psychology , Open University Validated (UK) Significant projects ● Research Methods: “ Social Capital of Adolescents in MMORPGs ● Sociology of Work: “ Socio-economic Situation of Australia & the Effects of Immigration ” ● Dissertation: Effects of Video Game Genres on Speed of Reaction and Eye-Hand Coordination, The effects of ASMR on Stress, with a focus on Gender Awards granted Annual Student Research and Creative Arts Symposium, presented a Research project from the Experimental Psychology course: The effects of ASMR on Stress, with a focus on Gender ACTIVITIES Team Manager and Director 01/2005 – Current ● Constructed and employed weekly team building exercises involving problem solving, conflict resolution training, strategic goal planning and social bonding. ● Encouraged others to develop or refine their skills in data figuring, team work, time management and listening comprehension. ● Developed story-based world building projects that follow a dynamic pattern dependent on real time choices and actions taken. SKILLS Language English (Native), Greek (Proficient) Technical MS Office | Adobe Photoshop | SPSS | Salesforce | Windows, Linux and Mac OS Coding Javascript | HTML | Unity | CSS | React