Questions & Answers PDF (Demo Version – Limited Content) For More Information – Visit link below: https://p2pexam.com/ Genesys GC-AI-DB Cloud AI Digital Bots and Knowledge Certification Visit us at: https://p2pexam.com/gc-ai-db Latest Version: 6.0 Question: 1 Which user role typically uses the Knowledge Optimizer to improve knowledge article coverage? Response: A. Workforce Analyst B. Bot Developer C. Knowledge Administrator D. Telephony Engineer Answer: C Question: 2 Which two roles are primarily responsible for configuring bots with Knowledge Workbench? (Choose two) Response: A. Conversation Designers B. Knowledge Authors C. IVR Engineers D. Messenger Channel Admins Answer: A,B Question: 3 Which Genesys Cloud bot type is best suited for automating routine tasks within messaging channels like web chat and social messaging? Response: A. Dialog Engine Bot B. Digital Bot Flow C. IVR Voice Bot D. Architect Call Flow Answer: B Visit us at: https://p2pexam.com/gc-ai-db Question: 4 What metric indicates how often users disengage from a bot before completing its intended path? Response: A. CSAT score B. Transfer rate C. Abandonment rate D. Sentiment score Answer: C Question: 5 Which two actions can a knowledge manager take after reviewing the top unanswered queries? (Choose two) Response: A. Auto-reply using chatbot APIs B. Add relevant knowledge articles C. Merge similar queries into a topic D. Create bot error logs Answer: B,C Question: 6 Which two conditions must be met for a bot to return relevant knowledge articles? (Choose two) Response: A. Bot is linked to a queue B. Call Knowledge action is placed in the flow C. Knowledge base is active and published D. Session disconnect is enabled Answer: B,C Question: 7 Visit us at: https://p2pexam.com/gc-ai-db Which of the following actions can be used to dynamically set values during a bot session? Response: A. Transfer to ACD B. Set Variable C. Bot Import D. Execute IVR Script Answer: B Question: 8 Which two performance metrics are available within the Optimization Dashboard? (Choose two) Response: A. Response time per message B. Average session duration C. Conversion rate D. Queue overflow count Answer: B,C Question: 9 What are two core steps in publishing a knowledge base? (Choose two) Response: A. Validate the articles B. Schedule agent shifts C. Submit for approval D. Click “Publish” after successful validation Answer: A,D Question: 10 Which two features help improve decision logic in a bot flow? (Choose two) Response: Visit us at: https://p2pexam.com/gc-ai-db A. Evaluate Condition action B. Dynamic transcription C. Data tables D. Collect Feedback action Answer: A,C Visit us at: https://p2pexam.com/gc-ai-db For More Information – Visit link below: https://p2pexam.com/ Thanks for Using Our Product Pass Your Certification With p2pexam Guarantee Use coupon code “20off” for 20USD discount Sales: sales@p2pexam.com Support: support@p2pexam.com Visit us at: https://p2pexam.com/gc-ai-db