WELCOME TO ARINSAL Here’s some essential info to get you ready for the mountain. STILL NEED TO ORGANISE YOUR SKI EXTRAS? Our expert team can help you sort your lift passes, equipment hire and ski/snowboard lessons so you’re all set for your first day on the slopes. YOUR LIFT PASS If you’ve pre-booked your lift pass with Crystal, it’ll be in your ‘welcome to the mountain’ pack. You can use your lift passes from the day after you arrive. A lost lift pass cannot be replaced; however, you can take out an insurance against this loss by going directly to the ticket office with your lift pass. It costs €1.50 per day and please note that this is only available before the lift pass is activated. Lift p ass What’s i ncluded? We recommend No rd Pass Access to all slopes within Pal, Arinsal, Arcalis and one day in Grandvilira. Free WiFi code Total freedom to ski where you want in any of these areas. YOUR EQUIPMENT If you’ve pre-booked your equipment with Crystal, you can head straight to your hire shop (details below)., Just tell them your name and that you’ve booked with Crystal to get your gear. Your hire shop: Pic Negra 3. It ́s in the complex at the top of the gondola. The gondola is approximately 350M downhill from the hotel and operates from 08.30 – 17.15. Opening times: First day of skiing 8.30 to 17.30. Remainder of week 09:00 – 17.30 If you arrive before the hire shops close, it’s worth going to pick up your equipment the same day. You can still go the next day but give yourself some extra time in case it’s busy. And remember, you’ll need to wear ski socks if you’re hiring boots, and you’ll need to take your own boots with you if you’re just hiring skis or a snowboard. Not sure what equipment you’ll need? We recommend standard if you’re a beginner getting used to the slopes, or you’re a more advanced skier wanting to take it easy. If you’ve got more experience and are looking to improve your existing skills, you should go for intermediate equipment. And advanced is best for experienced skiers who want to use more recent, high-performance equipment. SKI OR BOARD SCHOOL Booking on to ski or snowboard school is the best way to learn and practise your technique. Here in Arinsal, we work with Andorra Ski School. Their uniform is all blue so that it’s easier for our guests to find and identify them. If you’ve pre-booked lessons with Crystal, there’ll be a voucher in your ‘welcome to the mountain’ pack. You’ll need to take this with you on your first day of lessons and give your name to the ski school. Ski school meeting point: The flat area to the right as you get off the Gondola. On the first day please meet at the flat area, to the right, as you get off the Gondola. We will have our resort reps at the ski school meet points to help you find your instructors. Once you have your instructor, they will tell you where they want you to meet them on subsequent days. To get from your hotel to the gondola you will need to catch the free ski bus, or scheduled town bus (L5). Arrival Time: Ski school starts at 10:00 for mornings and 14:00 for afternoons. We recommend aiming to arrive at least 30 minutes before the official meeting time on the first day and 15 minutes before the start time on subsequent days. If you still need to book your lessons, your Crystal Rep can help. Just let them know if you’re interested, and we’ll sort the rest. HOW DO I GET TO THE SLOPES? The nearest lift to your hotel is the Gondola which is 350M downhill from the hotel. WHERE TO FIND YOUR CRYSTAL TEAM Our Ski Explorer app is packed full of useful info about Arinsal. To see where to find your Crystal Rep, go to the ‘Trip’ section, under ‘Meet the Teams’. Come and see us for a chat and to ask any questions or for more advice on where to ski and things to do in Arinsal. You can also join us at our Crystal welcome meeting where we’ll give you a 15-minute intro to Arinsal, including personal recommendations on making the most out of your time here. Need to speak to someone? Get in touch with our Crystal overseas team 24/7: From a UK Mobile: +44 33333 65917 From an Irish mobile: 00353 1541 0278 See you on the slopes. Your Crystal Team