Contact ilze.urbane@gmail.com www.linkedin.com/in/ilzeurbane (LinkedIn) Top Skills Agile Methodologies Requirements Analysis Software Project Management Languages English (Professional Working) Spanish (Elementary) German (Elementary) Russian (Elementary) Latvian (Native or Bilingual) Certifications ISTQB Certified tester Foundation level Publications Enhancement of the Product Information Collaboration and Access in the Aerospace Industry Ilze Urbāne E-Commerce Lead Nordics at Avon Latvia Experience Avon 8 years 4 months E-Commerce Lead October 2021 - Present (1 year 1 month) • Leading e-commerce business in Lithuania, Latvia, Estonia and Finland to deliver sales targets • Defining and leading customer acquisition and retention strategy • Analyzing online user experience and initiating needed actions to improve conversion • Ensuring online advertising efficiency (in partnership with digital agencies) Internet Content Specialist July 2014 - September 2021 (7 years 3 months) • e-Commerce site content management for Latvia, Lithuania, Estonia and Finland • Local landing page creation in cooperation with agencies or regional teams • UX improvements • Global, regional and local solution implementation • 3rd party software integrations • e-Commerce site release testing (for new functionality) • e-Commerce site defect process owner (bugs, incidents, change requests) A. Z. Owner March 2013 - October 2021 (8 years 8 months) Riga, Latvia Projects of personal interest in Arts, Sociology, Design, Volunteering, Anthropology, Travel and Blogging Atea Software Tester May 2013 - June 2014 (1 year 2 months) Self-employed Page 1 of 4 Senior Testing Engineer January 2013 - March 2013 (3 months) Riga Freelancer Senior Testing Engineer Projects: * 3 Information Systems for Ministry of Education and Science, Republic of Latvia * Information System for National Health Service, Republic of Latvia Responsible for: * Functional and integration testing * Document review * Mentoring junior tester * Acceptance tests Knowledgeprice.com System Support Assistant March 2012 - November 2012 (9 months) Riga Responsible for: * Overseeing the daily performance and behaviour of insurance system * Redirecting or escalating support requests, resolving incidents * Deploying system components in test and production environments * Configuration management * Providing technical support and assistance in performing applications testing * Ensuring conformity of the established procedures and guidelines Data Pro Quality Assurance specialist July 2011 - February 2012 (8 months) Riga Outsourced to KnowledgePrice.com (see above). BTA Insurance Tester November 2010 - May 2011 (7 months) Riga Responsible for: * Web application testing of insurance systems * Data exchange testing between internal and external systems Page 2 of 4 * Preparation and updating of test scenarios * Bug reporting * Data extraction from data bases for test needs (SQL query building) Ford Motor Company Internship May 2010 - September 2010 (5 months) Dunton Technical Center Thesis project: Simulation results collector tool Airbus Internship February 2010 - April 2010 (3 months) Intern in Decision Support team Group project: Enhancement of the Product Information Collaboration and Access in the Aerospace Industry FMS Group Test Analyst June 2007 - October 2008 (1 year 5 months) Riga Responsible for: * Enterprise Resource Planning system testing * Preparing test plans and test scenarios to test each software module * Assisting in the development of test scripts * Maintaining test plans for use on automated testing tools (Rational Robot) * Identifying and analyzing test issues, reporting appropriately * Completing the setup needed to begin testing * Ensuring test plans adhere to the documented requirements * Test execution, including Web based applications, acceptance and installation tests Education Biznesa augstskola Turība Courses in Graphic Design and Video Processing · (September 2021 - January 2022) Cranfield University Master of Science (MSc), Knowledge Management · (2009 - 2010) Page 3 of 4 Riga Technical university Master of Engineering (M.Eng.), Information Technology · (2008 - 2011) Page 4 of 4