Ad Hoc Request Scheduled report KPIs Internal request 🕝 ✉ 🕝 ✉ WDA Mailbox Reply ` Planner task created TL/Manager Business Analysis (Phase 1) Request in WDA Scope Yes Plan: - Requirements - Resources - Timeline Data Accessible Current Tools & Docs? Yes no yes Plan: - Requirements - Resources - Timeline Current process documents Data/Tool Test Approve Team Peer TL/Manager Develop Phase 2 - Business Critical UAT Approve Peer TL/Manager return callback Test Team Peer TL/Manager Develop Phase 2 - Business Critical Rapid Approve return callback Test Approve (If required) Team Peer +/- UAT TL/Manager Develop Phase 2 - Supplementary return callback Phase 2 - BAU return callback Team Deploy Peer Test Data/Tool Current process documents Data/Tool Current process documents Data/Tool Archive Continuous Improvement Task Priority Triage Requestor Requestor WDA Mailbox no ICT team