🍯 🐝 Sta ff Rules & Code of Conduct These rules apply to every member of the team. By accepting a sta ff role, you agree to follow these guidelines. The community rules also apply to sta ff at all times. Failure to comply will result in warnings, suspension, or immediate dismissal. 0 . Role Hierarchy & Speci fi c Responsibilities (Ascending Order) This is the o ffi cial chain of command . Lower roles report to the ones directly above them. Never skip the chain unless it's an absolute emergency. # Role Key Responsibilities Permissions Scope 1 Support Frontline of the server. Handle tickets, answer FAQs, guide users, and redirect rule- breakers to Moderators. No moderation powers Escalate all issues to Mods. 2 Moderator (Mod) Enforce rules in real-time. Monitor chats, issue warnings, time-outs, kicks, and temporary bans (up to 24 h). Handle member reports. Mute, Kick, Temp-Ban ( ≤24 h), Delete messages, Manage threads. 3 Admin Oversee Mods. Handle complex disputes, issue permanent bans (with approval), and manage server con fi gurations (channels, roles, permissions). All Mod powers + Permanent Ban, Manage Channels/Roles, Server Settings. 4 Head Admin Strategic leadership of server policies. De fi ne moderation guidelines, approve major escalations from Admins, and act as the primary decision-maker for controversial cases. All Admin powers + Override decisions, Policy creation, Final say on server rules. 5 Sta ff Manager Human resources and team operations. Manage recruitment, onboarding, training, performance reviews, sta ff LOAs, and resolve internal sta ff con fl icts. Outranks Head Admin for team-related matters. All Mod powers (for context), access to sta ff applications. Oversees sta ff discipline (warnings, demotions). 6 Server Manager The absolute top of the sta ff team. Holds the overall vision for the server. Makes the fi nal call on all major decisions, resolves disputes between Sta ff Manager and Head Admin, and represents the entire sta ff to the Server Owner. Full administrative control. Ultimate authority over every sta ff member and server setting. 1 . Chain of Command & Escalation Rules Respect the ladder. Support answers to Mods. Mods answer to Admins. Admins answer to Head Admin. Head Admin and Sta ff Manager work in tandem but both answer to Server Manager. Escalate properly: Support → Cannot punish. Redirects to Mods Mods → Can temp-ban ( ≤24 h). For permanent bans, escalate to Admin Admins → Can perm-ban but must consult Head Admin fi rst (except for raids). Head Admin → Makes fi nal policy decisions. If a decision a ff ects the sta ff team itself , it requires approval from Sta ff Manager Sta ff Manager → Handles internal sta ff issues (hiring, fi ring, LOAs). If a sta ff issue a ff ects server-wide policy , it goes to Server Manager Server Manager → Has the fi nal word on everything . No one overturns a Server Manager decision except the Server Owner. Do not skip the chain. If you have an issue with a Mod, talk to an Admin. If you have an issue with an Admin, talk to Head Admin. Only go directly to Server Manager for absolute emergencies. 2 . Professionalism and Conduct Treat everyone with respect. Regardless of rank, every team member and community member deserves civility. Avoid favoritism. Friends do not get special treatment; rivals are not punished harder. Be 100 % impartial. Do not argue with members in public. Disagreements go to DMs or the private sta ff channel. Never "trade barbs" in general chat. Know your place. Do not override or contradict a higher-ranking sta ff member in public channels. If you disagree, discuss it privately in #staff-decisions 3 . Con fi dentiality Never leak internal information. Decisions, investigations, punishment logs, and sta ff conversations are strictly con fi dential for all roles, from Support to Server Manager. Do not discuss punishments publicly. Give generic responses ("You violated the rules") and direct members to open a ticket. Speci fi cs stay internal. Be careful with screen sharing. Disable Discord noti fi cations when streaming to avoid exposing private sta ff channels. 4 . Availability and Commitment Ful fi ll your minimum activity requirement: Support / Mods : Minimum [X] actions per week. Admins / Head Admin : Minimum [Y] check-ins per week. Sta ff Manager / Server Manager : Minimum [Z] strategic check-ins per week. Communicate your Leave of Absence (LOA). Post in #loa-absences Sta ff Manager is responsible for tracking and approving LOAs for everyone except the Server Manager (whose LOA must be approved by the Owner). Stay attentive to @mentions. Urgent pings from higher ranks (especially Admins and above) should be replied to within 1 hour when possible. 5 . Internal Communication Use the correct channels: #tickets / #support → Handled primarily by Support and Mods #staff-general → Casual team discussions for everyone #staff-decisions → Voting and major announcements (led by Head Admin ). #staff-reports → For reporting problematic members to Admins #staff-management → For scheduling, LOAs, performance talks (managed by Sta ff Manager , accessible to Admins+). Do not interrupt brie fi ngs. If Head Admin, Sta ff Manager, or Server Manager is giving an orientation, wait until the end to ask questions. Provide constructive feedback. If you disagree with a policy or colleague, speak up in private or the designated channel. Gossiping is prohibited. 6 . Security and Tools Never share your account or token. You are responsible for every action performed under your role. Enable Two-Factor Authentication ( 2 FA). Mandatory for all sta ff members , especially Admins and above. Do not test commands in public channels. Use sandbox channels for troubleshooting. 7 . Consequences for Sta ff Members Violations will be escalated based on severity, following the same chain of command : O ff ense Level Action Decided By 1 st / Minor Verbal Warning Immediate Superior or Sta ff Manager 2 nd / Repeated Written Warning & Formal Log Sta ff Manager (in coordination with Head Admin) 3 rd / Severe Temporary Suspension (Role removed for X days) Sta ff Manager + Head Admin Critical (Leaks, Harassment, Abuse) Immediate Dismissal Sta ff Manager + Server Manager ( fi nal approval) 📌 Role-Speci fi c Daily Checklist Support: Check ticket queue. Respond to basic inquiries within 15 mins. Moderator: Scan recent chat activity. Act on reports in #reports Admin: Review Mod actions. Handle appealed bans. Check server settings. Head Admin: Approve escalated bans. Plan weekly team goals. Report major changes to Sta ff Manager. Sta ff Manager: Review sta ff activity logs. Process LOAs/applications. Report team health to Server Manager. Server Manager: Oversee all departments. Resolve inter-sta ff con fl icts. De fi ne the big- picture strategy. Last Updated: August 2026