Pro fi le As an ambitious and sociable person, I've spent the past four years immersing myself in the vibrant and fast-paced DFW area since my relocation to the area from the Paci fi c Northwest. Now, I’m looking for an opportunity that will not only fuel my professional growth but also my personal development. I’m eager to be part of a dynamic team, where collective enthusiasm and a passion for reaching our shared and individual goals each and every day is worked towards by everyone. Experience SELF-EMPLOYED GIG WORKER, DFW AREA — 2020-PRESENT Since 2020, and particularly after amicably leaving my position with Target, I have been taking advantage of the growing gig economy and leveraging these opportunities for my own bene fi t while also serving others, particularly during the pandemic as well as elderly and disabled members of our community. I have maintained high ratings, regularly receive customer compliments, and go out of my way to make sure each job is treated with the same level of customer service skills I’ve developed over the years. - Leveraged multiple gig platforms to deliver a variety of services, demonstrating adaptability, self-motivation, and strong time management skills. - Managed thousands of transactions and multiple periods of fi nancial transactions plus documents to ensure accuracy and accountability. - Maintained high customer satisfaction ratings on all platforms used, showcasing a commitment to service excellence even with a high volume of customers. SALES ASSOCIATE, TARGET, ALLEN, TX — 2019-2022 Target was a customer service-oriented position that required managing our own departments from freight and logistics to product placement and sales. While I was primarily positioned in electronics, I was also trained in and successful with customer service, ful fi llment, cashiering, and many other positions. - Pulling freight, setting planograms, and conducting sign & inventory audits while making sure your department is properly stocked and signed with accurate information regarding products and sales to allow guests the most seamless shopping experience possible. Andrew J. Forster 469-925-8149 Ajforster831@gmail.com 1017 Mesa Verde, Allen TX 75002 - Ful fi llment shifts in which large batches of customer orders had to be done within a set amount of time while being properly picked, packed, and organized for en-route customers. - Sales is a core component of any position particularly while working in departments such as electronics, style, and home goods by providing thorough product knowledge about all merchandise provided by Target and being able to weave these products and services into a cohesive basket. - - Providing great customer service at all times, particularly when working in a customer service position (processing returns, exchanges, taking care of guest complaints, cashiering, etc). MOBILE ASSOCIATE, BEST BUY, MEDFORD, OR — 2018-2019 Best Buy was a customer focused and sales job in which my responsibilities included; - Providing ef fi cient, friendly, and knowledgeable service for each customer by building up product knowledge and translating this (often tech-heavy) information for customers with less knowledge in the areas of Best Buy’s products. - Assisting customers with choosing the services and products that best fi t their personal situation by asking leading questions to assess their needs and potential sales areas. - Activating mobile phones and other products through the in-store software system (Beast/Core Blue) and keeping up to date with all current services and prices offered (as all the major carriers constantly change promotions). HEAD DISPATCHER, PAC RIM TRANSPORTATION, WHITE CITY, OR — 2012-2018 Pac Rim was an exciting and fast-paced workplace in which the job was focused on the timely and ef fi cient movement of all types of freight from large machinery to fresh produce cross country and internationally, my responsibilities as head dispatcher included, - Maintaining the location of and communicating instructions (verbal and written) to a fl eet of independent drivers that at any one point typically included 20-30 active shipments moving cross country and often international. - Working with customers (large machinery manufacturers, produce distributors, etc) to move their freight with the most cost-effective and time-ef fi cient carriers possible. - Ensuring that each carrier was within DoT safety perimeters and following all safety and insurance requirements for each load handled by Pac Rim to protect the integrity of each customer's shipment, our drivers, and the company's reputation. - Leading up and training a team of two other dispatchers. FRONT DESK/RECEPTIONIST, VANITY SPA SALON, SUNNYVALE, CA — 2009-2012 (SUMMERS) Vanity Spa Salon was a summer job in which my responsibilities included - - Maintaining a friendly and clean front of fi ce environment for customers. - Answering customer inquiries over the phone about location, services, and scheduling. Education Shenendehowa High School, 2009-2012 Skills - Accurate and ef fi cient typing and computer (Windows, Mac, iOS) skills. - 7 years of customer service skills written, over the phone, and in person. - Ability to work and communicate in large groups of different kinds of people and with all different kinds of coworkers and customers. References Ricky Hendrickson / Lead Supervisor - Target - 214-250-8491 (Business) Karen Dickson / Dep. Manager - Target - 214-981-4445 (Mobile) Dean Muse / Mobile Manager - Best Buy - 541-761-5833 (Mobile) Nick Lango / Supervisor - Best Buy - 541-227-9015 (Mobile) Michelle Lewis / Owner - Pac Rim Transportation, LLC 541-944-4086 (Mobile) Melody Tuivanu / Supervisor - Pac Rim Transportation, LLC - 541-261-4307 (Business) Personal References Christina Pierce / Family Friend & Mentor / 469-207-7722 Cara Trautman / Lifelong Family Friend & Mentor / 541-840-7747