© 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL October 2022 © 2022 AVAAMO I AVAAMO. COM I CONFIDENTIAL Avaamo Virtual Assistant Cargill PoC Agent Guide © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Agenda ● Introduction to the Avaamo Virtual Assistant ● Avaamo PoC Capabilities ● Conversational Capabilities ● Other Capabilities ● To Learn More © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Introduction to the Avaamo Virtual Assistant © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL ● Check you email for a note from Avaamo that will have login information ● Click the provided link ● You will have an eight-digit code sent to your email address ● Enter the code; youʼre in! Where is the Admin? ● Cognitive Search for Documents ● Cognitive Search for Videos ● Cognitive Search of a Knowledge Base ● Dialog Skill to Look Up Subject Matter Experts ● Disambiguation ● Unhandled or Unsupported Intents ● Context Switching ● Change Language ● Auto-Learning ● Restart Chat Additional Capabilities Use Cases Cognitive Search and Dialog-Based Conversations Access via the web channel Access to view the Admin console HIGHLIGHTS ● Read the next pages for useful details ● Click This Link ● Click the bot logo in the lower right-hand corner Where is the Web Client? Click Here! © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Agenda ● Introduction to the Avaamo Virtual Assistant ● Avaamo PoC Capabilities ● Conversational Capabilities ● Other Capabilities ● To Learn More © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Avamo PoC Capabilities: Cognitive Search - Documents Structured and Unstructured, itʼs all supported Documents donʼt need to be modified: Learned as-is Huge, complicated documents, huge repositories, multiple languages (with translation) Just click “View More” to see the document and page(s)! HIGHLIGHTS ● Published industry research documents ● Trends in Food Science & Technology Content ● Is there value in next-generation sequencing for molecular characterisation of genetically modified plants? ● Is there any content on socio economic factors impacting genomic techniques in agriculture Sample Query Topics © 2022 AVAAMO I AVAAMO. COM I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Avamo PoC Capabilities: Cognitive Search - Videos Cloud or on-premise, itʼs all supported Both the metadata and the transcription are both made conversational Just click “View More” to watch! HIGHLIGHTS ● Cargillʼs YouTube Channel ● Chad Rieschl: Tips to create great gummies ● Click for the source Content ● How can I make gummies with less sugar? ● How do I make gummies with pectin? ● Can I use erythritol in my cooking? Sample Query Topics © 2022 AVAAMO I AVAAMO. COM I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Avamo PoC Capabilities: Cognitive Search - Knowledge Base ServiceNow, SharePoint, etc., itʼs all supported - in real-time Disambiguation on-the-fly to get the right answer faster (Choose “HR Policies”) HIGHLIGHTS ● Publicly available HR content from Workable ● Employee Benefits and Perks ● Click for the source Content ● Will the company pay for my transportation to the airport? ● Do we have any remote working policy? ● How many days can I work from home? Sample Query Topics NOTE: As it’s Avaamo’s ServiceNow instance, Cargill folks won’t have access to “View More” for this example © 2022 AVAAMO I AVAAMO. COM I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Avamo PoC Capabilities: Dialog - Expert Lookup Multi-turn conversations to drill down to the best answer Disambiguation via guided discussion using our own NLU (Natural Language Understanding) HIGHLIGHTS ● Sample data in structured format for relevance (below) ● Multiple dimensions: Role, Work, HR Function, Location in addition to Name Content ● I want to contact the recruitment team ● Who should I reach out to for payment related items ● I want to contact someone in employee relations Sample Query Topics NOTE : As it’s Avaamo’s secure ServiceNow instance, Cargill folks won’t have access to “View More” for this example © 2022 AVAAMO I AVAAMO. COM I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Agenda ● Introduction to the Avaamo Virtual Assistant ● Avaamo PoC Capabilities ● Conversational Capabilities ● Other Capabilities ● To Learn More © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Avaamo Capabilities: Conversational and Beyond © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL ● Implicit Invocation - Three unhandled queries ● Explicit Invocation - “I want to talk to an agent” ● End live agent chat button to complete the live agent involvement Live Assist ● 114 languages; 4 in the bot ● French, German, Spanish, and English for starters - “I want to change language” - Blue box: “Switch language” ● Dynamic translation makes documents conversational across languages ● The bot will provide a list of options to refine the outcome ● Available at any stage of dialog flows ● Available in Cognitive Search to refine by source, etc. ● Automatic Disambiguation Switch Language ● Track Handled vs. Unhandled ● For Unhandled: - Classify/Cluster/Stack-Rank - For Existing and New Intents - Creates, sorts, and stores unhandled queries, plus proposed enhancements - Show you where to improve Unhandled or Unsupported Intents ● Ask a new question at any time and the bot keeps up ● Intent Jumping means that the bot can avoid asking unnecessary questions ● Multi-intent support can be added for other use cases; ask for several things at once Context Switching, etc. ● Analytics - User Journey Tracking - Business/Workforce/Call Analytics Monitoring ● Learning - Unhandled Query Analysis - Agent Diagnostics - Learned Actions - User Feedback Tracking ...and so much more Built-In Avaamo Live Agent Multilingual in Real-Time Machine Learning for Analytics and Improvement HIGHLIGHTS NOTE : To start any conversation over, you can just type “reset” or “start over” at any time © 2022 AVAAMO I AVAAMO. COM I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Agenda ● Introduction to the Avaamo Virtual Assistant ● Avaamo PoC Capabilities ● Conversational Capabilities ● Other Capabilities ● To Learn More © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL To Learn More Here’s A Sample: Avaamo’s Own Platform Technology: Conversational AI Platform Avaamo’s Own Conversational AI: Dynamic Dialog Avaamo’s Own Cognitive Search: Answers Avaamo Delivers End-To-End Satisfaction: Some Happy Customers Avaamo’s Own Voice Capabilities: Talk To Me Avaamo’s Own NLU Engine: Natural Language Understanding The Avaamo Blog - From Languages, to ROI, to Analyst Kudos: The Blog https://avaamo.ai/ © 2022 AVAAMO I AVAAMO. COM I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL © 2022 AVAAMO I AVAAMO. AI I CONFIDENTIAL Thank You! © 2022 AVAAMO I AVAAMO. COM I CONFIDENTIAL