IBRAHEE M AMINATA LinkedIn: linkedin.com/in/aminata - ibraheem - a8b01625a E - mail: ibamena43@gmail.com Mobile: +233541611322 Location: Ghana, Accra - Abeka Personal Profile A driven Information Technology student with a passion for problem - solving and innovation. Equipped with a strong technical foundation and a commitment to staying updated with industry trends. Eager to apply skills and contribute to a dynamic team. Certification ➢ Huawei Certified Network Associate (HCNA) – 2020 – 2023 ➢ Data Analytics and Excel for work - 2024 Education September 20 20 – November 2024 BSc. I nformation T echnology Ghana Communication Technology University (GCTU) September 2021 Professional Diploma in Systems Engineering IPMC College of Technology September 2 017 – May 20 20 W.S.S.C.E City Business College Work Experience November 202 1 – May 2022 Call Center Representative IPMC College of Technology Main duties performed: ➢ B uil t lasting relationships with customers ➢ S olve d customer problems in creative ways. ➢ H elp ed organizations grow with higher retention, up - sells and cross - sells. ➢ W ork ed in a fast - paced environment. July 2022 – June 2023 IT Technician Geekie Business HUB Main duties performed: ➢ Troubleshoot ed Local Area Network (LAN) issues. ➢ Assist ed with new LAN setup. E.g., PCs, Printers, etc ➢ Fix ed broken and damaged network ports ➢ Resolv ed local PC / Application related issues ➢ Operating system support (Linux, windows) ➢ Systems support. E.g. PC parts replacement etc. November 202 3 – January 202 4 Intern – I T Service Support Ghana Communication Technology University (GCTU) Main duties performed: ➢ Provid ed support to users who encounter technical issues. ➢ Assist ed with the setup and installation hardware and software issues. ➢ Participat ed in routine maintenance tasks to ensure the smooth operations of IT systems. ➢ Assist ed with special IT projects, such as network expansions, or migrations. Skills ➢ Service Network Security ➢ Knowledge of WAN/LAN ➢ Tutoring and mentoring technologies ➢ Enterprise firewall administration ➢ Familiarity with routing and switching protocols ➢ Effective communication and interpersonal skills ➢ Customer service ➢ Virtualization ➢ Team Player