Ravi Heyne Raviheyne.com 503-451-3801 (Call or Text) RaviHeyne@gmail.com LinkedIn Link EXPERIENCE SoleRibbonGoods/FontWorks, Portland OR — Founder 2018 - PRESENT Digital vector design business founder. Over 90,000 customers to-date. I work with DIY experts and enthusiasts daily to provide sharp digital print files, resolve technical issues relating to cutting software, digital design software, and OS di culties. Pirate Ship, Portland OR — Sr. Account Manager 2020 - 2021 I helped answer questions and resolve issues relating to discount shipping label software (Pirateship.com). Additionally worked on multiple special projects relating to customer experience and iOS app design. Advanced from a customer service representative role to overseeing a team of customer service agents while addressing intricate client payment concerns and facilitating refunds. EDUCATION Apple Developer Academy, Naples IT 2022 - 2023 Learned iOS app development (Swift+UI Kit), design principles, entrepreneurial skills, and collaborative problem-solving skills through Apple’s immersive 9-month program. Northeastern University, Boston MA 2021 - 2022 Majored in Business Administration with a concentration on Entrepreneurial Startups. Mt. Hood Community College, Gresham OR 2020 - 2020 Took multiple business-related classes alongside attending high school. SKILLS Ecommerce Management/Operations Spreadsheets (Excel + Google Sheets) Web development (HTML + React + Javascript + PHP + NodeJS) Flutter Mobile Development SwiftUI Mobile Development Ecommerce platform expertise: Shopify + Wordpress I can play a wild drum solo AWARDS National AP Honors Scholar LANGUAGES English (Fluent) German (Fluent) Spanish Italian Corbett High School, Corbett OR 2016 - 2020 Graduated Valedictorian with honors. PROJECTS Etsy Convo — Message Automation Through my Etsy-based businesses, which process over 2,000 orders monthly, I implemented a custom-coded solution to automate the delivery of “thank you” messages to customers, e ectively increasing customer retention by more than 75%. ADDITIONAL APP: GET ORDER NUMS - A program to automate the retrieval of order receipts (in the form of spreadsheets) from Etsy stores - also reads these spreadsheets and checks for certain order numbers. E-Profit Calculator — (iOS app on App Store) Helps Etsy sellers better understand Etsy’s many fees and quickly calculate their daily/weekly/monthly/yearly profit. LingoTag — (Mac/Windows Toolbar App) A program which notifies you each day of a current pop-culture word and its definition (Example: “Phony: An old way of saying poser”) Gupload — (Mac App) A quick file uploader (to the cloud) that sits right in your Mac toolbar. Like DropBox, but awesome and less complicated. + More on my website: Raviheyne.com