WORK EXPERIENCE VIRTUAL ASSISTANT Established Builders | August 2020 - present - Assistant to the owner of the company REGINE - Admin support including document preparation, maintaining MALACA-OCAMPO files, record keeping and email management. VIRTUAL ASSISTANT RELIEF AMO | ASSISTANT MANAGER HSBC Lending Services | June 2019 - present - Responsible for variety of tasks such as coaching with employees, collaborating with other departments and monitoring team's performance. - Creates and analyzes different reports/presentations. Also PERSONAL PROFILE created multiple process flowcharts and presentations used for Skillful and dedicated with over 8 years of the purpose of training, progress report and streamlining. experience in Administrative and Customer - Recommends new ideas/strategies/projects for continuous Service field and extensive experience in the improvement and automation of manual processes. coordination, planning and support of daily operational and administrative functions. DISPUTE ANALYST | SME | TRAINER HSBC Lending Services | Aug 2015 - Jan 2019 - Handled emails and calls related to Visa Debit Chargebacks. SKILLS - Became a subject matter expert and was able to use my process knowledge in different improvement and waste Organizational Skills elimination ideas. Great Communication Abilities Customer Service Time Management CREDIT CARD REPRESENTATIVE Microsoft Office Teletech | Feb 2013 - Aug 2015 Dropbox and Google Apps - Worked as representative for Bank of America's Credit Card Data Entry Team and handled card maintenance concerns. Team Leadership Process Improvement (Lean Six Sigma Certified) Basic Knowledge in Blue Prism ACADEMIC HISTORY CONTACT INFO Email: regine.malaca09@gmail.com EMMANUEL JOHN INSTITUTE OF SCIENCE & TECHNOLOGY Phone Number: +63 939 115 5606 Information Technology | June 2010 - Apr 2012 LinkedIn: www.linkedin.com/in/regineocampo
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