Warranty and return information Returns You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop will be yours. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To make use of this right, please contact us at firstname.lastname@example.org. You can also fill in the withdrawal form and send it with your return. We will then refund the order amount within 14 days after registration of your return, provided that the product has been returned in good order. If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is properly packed for return. Returns exceptions a. For sealed products. When the seal is broken, these products are not returnable; b. that have been created by the entrepreneur in accordance with the consumer's specifications; c. that are clearly personal in nature; d. that cannot be returned due to their nature; e. that can spoil or age quickly; delivery of products that quickly expire (eg frozen food) or whose expiry date would soon be exceeded; f. of which the price is dependent on fluctuations on the financial market on which the entrepreneur has no influence; g. for individual newspapers and magazines; Identitity entrepreneur Reptile Specials Gladioolstraat 23, 4651 MN Steenbergen email@example.com 06-43854261 KvK-number: 73673889 Btw identification number: NL147560251BO1 Withdrawal form (Only complete and return this form if you wish to cancel the agreement) — To Reptile Specials Gladioolstraat 23, 4651 MN Steenbergen firstname.lastname@example.org 06-43854261 — Hereby I / we (*) inform you that I / we (*) withdraw our agreement regarding the sale of the following goods / delivery of the following service (*): — Ordered (DD-MM-YYYY) : — Order number: — Received (DD-MM-YYYY): — Name/Names customer(s) — Address customer(s) : — IBAN account number: — Signature(s) of customer(s) (only when this form is submitted on paper) — Date (DD-MM-YYYY): (*) Strikethrough what does not apply.